ABTA Opiniones 

After a frustrating time trying to get a refund from Ambassador Cruises I complained to Abta. In just over a week my complaint was resolved thanks to Abtas intervention.

We had hit a total dead end with our complaint and ABTA stepped in and totally supported us to acheive a satisfactory outcome. Without ABTA our complaint would never have been resolved and our providers had effectively closed the case. Staff at ABTA were very understanding and helpful, if you have difficulty with a provider that is an ABTA member, then turn to ABTA for help.

It was quite easy to contact Abta via the online pages. My complaint was dealt with in a timely manner and a resolve was reached after the holiday company had dismissed my complaint.

ABTA Did Not Read Details of my complaint against EasyJet Holidays and just echoed their response!

Easyjet Holidays is a good choice ONLY when everything goes as planned. If anything goes wrong with your booking, especially your accommodation, they are very unhelpful, they avoid taking responsibility and turn your holiday into a HORRIBLE experience!
We have had several great holidays with them without any problems BUT learnt the hard way when things went wrong!
We booked a family holiday for a week in Croatia in a 4Star resort and ended up in a Bedbug infestation!
Easyjet offered us £150 and refused to take responsibility for ANYTHING!
ATOL protection? Waste of time as ABTA only echoed what Easyjet said and recommend a very lengthy and expensive legal action!
Beware EASYJET!
BEWARE as ATOL protection might not mean much when you need it!
If you can, avoid EasyJet all together!

ABTA became a very helpful arbitrator, a fair referee. Over 3 months I have been regularly updated with the ongoing discussions and hopefully good sense has prevailed. Thank you very much, Colin

I used ABTA's dispute service after receiving a less than impressive series of responses from one of its members concerning a holiday that did not go according to plan. I explained to ABTA why I thought I was due some financial compensation as a result of this disrupted holiday, and uploaded the various unsatisfactory exchanges that I had had with the member in question.
ABTA then shared my complaint back to the member company, which immediately agreed to pay the full amount of compensation that I had requested. This was of course a good result.

STRAIGHT FORWARD AND EASY TO USE WEBSITE. ABTA SOLVED MY PROBLEM WITHIN A FEW WEEKS. HAVING BEEN BULLIED BY A BIG COMPANY, ABTA SORTED THIS OUT FOR ME AND I AM MORE THAN GRATEFUL.

Perfectly dealt with an issue I had with TUI. Could not recommend enough!

I recently contact ABTA regarding a dispute with a holiday company based on false misleading advertising on there accommadation which I had tried to resolve myself but felt I was hitting a brickwall. I contacted ABTA via their website and completed the relevant questions to raise my complaint. This was dealt with very quickly and efficiently and with super communications. Thank you ABTA for your help

My experience so far has been disappointing with ABTA. Thomas Cook took five days in which to give us prices on rebooking our flights during which time flights tripled in price. Costing over £650 pounds extra for what should have been a £200 transaction.
Thomas Cook have admitted they were wrong and are aware that prices changes quickly (they have a 48 hour customer confirmation window!).
I've lodged two complaints with ABTA (the first they couldn't help as it was just before we set off) .
ABTA prefer to respond on their own portal rather trahn contact me by my email. This means I have missed messages as I stupidly assumed they would notify me. I will now try and log in to their website on a daily basis...
Their latest message told me that they needed information I had already provided or they were going to shut the case in seven days.
I personally feel that the ABTA logo is a scam designed to lure you in and provide reassurance as a cover for egregious behaviour of their paying members.
I will update this review if anything changes.

Total waste of time,
Applied to ABTA as considerably out of pocket due to changes and disruption booking through a travel agent. They took a month just to say the agent are not changing their mind and next step is abritration or court. So theyjust roll over and accept the agent who says no our offer is stil the same....waht is the point in them being there!!

I went to ABTA when Voyage Prive refused to either reroute my flights through the Middle East to the Maldives or refund the cost of the holiday, despite travel regulations stating they should do this when the UK government were advising against all travel to UAE. With the help of ABTA I received a full refund although Voyage Prive delayed as long as possible at every stage and lied about having made the refund when initially agreeing to do so. I believe pressure from ABTA made this process a lot easier than it would have been doing it alone.

Had problems with MSC Cruises and upon contacting MSC they refused any compensation and told me to contact ABTA. Based on my experiences with ABTA my conclusion is that they are merely a middle man correspondence exchange service between the 2 parties. They have no power to intervene and if you take into account that they are funded by the travel companies themselves it is obvious whose side they will fall on. Travel companies use them and their logo purely as a sales tactic. If you need to make a claim against a company, do it yourself, you will save a lot of time and frustration.

Having contacted ABTA in relation to a deposit dispute with the Travel Agent I found the service fit for purpose. The service was straight forward and easy to deal with. I would definitely recommend their services for a professional over view of a decision that you are not entirely satisfied with. The system is easy to update and forward messages and documentation. ABTA also keep you updated to the current situation

Having been referred to ABTA by the travel company I was dealing with when they declined to assist me, I thought why not give it a go, and I am really pleased that I did.
Having booked a cruise and paid a deposit we sadly had to cancel due to my wife having to undergo a series of chemotherapy sessions. The cruise was in the middle of this treatment and with her immune system lowered a cruise ship was not the best environment to expose her to. The cruise company declined a refund for the deposit, referring us to our travel insurers. Out of principal I decided to challenge this as although we did have comprehensive travel insurance, having given the cruise company 6 months notice of the cancellation, I felt they had little if any exposure to costs at this point and plenty of time to reallocate the cabin. But despite my efforts it remained a no, their continued stance was go to your insurers or refer it to ABTA if you are not happy. I was not happy with the outcome, so I referred it to ABTA, and after a representation from them and a few messages back and forth, a good resolution was agreed with the cruise operator. Cancelling the cruise was the last thing we wanted to have to do, but the circumstances dictated that we had to. I therefore thank ABTA for taking up the case and for the cruise operators flexibility on this occasion.

ABTA quickly sorted out the problem I had with Kuoni and after my initial approach nothing else was needed from me.

Asked ABTA for help with a case on retireving a full deposit back from a company. Company rang to offer full refund as a result. Quick to make contact and website is easy to use.

Excellent service and so easy to get a complaint resolved if you don’t like confronting companies this is great as they do it for you

Communication from ABTA keeping me updated.

Pointless waste of time, well advertised telling everyone how your safe using these travel companies who are ABTA regulated but it’s totally irrelevant, all comes down to friendships that have clearly been made between them and travel company, no reasoning, and travel companies are specialists in the ABTA company working knowing how to stop claim