Hunt ADR Limited Opiniones 

There’s a reason (or several) why the only good reviews on this page are for their courses and not their role as mediators. Shambolic process, with technical glitches on their end and no communication. Don’t bother - use the small claims court instead.

I attended a very enjoyable, informative and stretching course on mediation. The initial videos provided a good theoretical foundation for supportive and critiqued role plays that really developed my skills and confidence

Hunt ADR Mediation Certification Training was the best week spent in London this summer, great team and exceptional trainers!
The trainers are world class professionals, with excellent mediation knowledge impact skills.
I am proud to recommend Hunt ADR to anyone or group interested in acquiring mediation skills and certification.

After using the ABTA arbitration scheme administered by Hunt ADR, I have been left questioning whether this process genuinely provides consumers with a fair opportunity to resolve disputes.

I paid £150 believing my evidence would be fully and fairly considered. I submitted a detailed complaint, photographs and supporting documentation regarding numerous failings during a £4,466 TUI Platinum holiday, including maintenance defects, exposed wiring, poor presentation, service failures and other issues that significantly affected our holiday.

The arbitrator accepted that aspects of the accommodation, including exposed wiring and the general maintenance and presentation, fell below the standard reasonably expected of a premium five-star property. Despite finding that TUI had failed to meet the advertised standard in these respects, the compensation awarded was just £50 (plus reimbursement of my arbitration fee because I technically succeeded).

What I found most disappointing was that many of the wider issues I experienced appeared to be dismissed with little weight given to the cumulative impact on the holiday. The award repeatedly states that there was insufficient evidence to establish many of the complaints, despite photographs, written evidence and the fact that concerns had been raised with the TUI representative during the holiday.

Having since read other reviews, I can see that many consumers describe very similar experiences. There appears to be a recurring perception that the arbitration process places significant emphasis on contractual technicalities and documentary proof while giving limited weight to the overall holiday experience and the practical realities faced by travellers. While every case is different and arbitrators are independent, it is concerning to see so many people expressing the same frustrations.

Hunt ADR states that it only administers the arbitration and that decisions are made independently by the appointed arbitrator. I accept that distinction. However, consumers pay Hunt ADR for access to this service, so it is understandable that many judge the organisation by the quality and fairness of the process it administers.

I came away feeling that this was a highly legalistic, document-only exercise rather than a genuine attempt to assess the overall quality of the holiday that had been sold. Had I known that even a finding that the hotel fell below the advertised five-star standard would result in only £50 compensation, I would have seriously considered pursuing my claim through the courts instead.

Based on my experience, I cannot recommend using the ABTA arbitration process administered by Hunt ADR.

I undertook 5 days of CMC accredited training in June 2026 and cannot recommend Hunt ADR highly enough. The quality of the teaching was excellent across the team and the opportunity to role play and receive feedback afterwards was extremely useful. The trainers create a safe and supportive environment where nothing is too much trouble. Their considerable experience is evident. Very professional and enjoyable experience.

I used this travel arbitration company in relation to a refund of a deposit paid to TUI. My refund was received after a year of a complaint procedure with TUI. Based on my own personal experience this service produced the outcome that took over a year to deal with. My outcome was a positive experience and if the need arose in the future I would use the company again.
Thank you

Totally biased against customer complaining about Tui holiday . The holiday was just awful . Tui rep totally disinterested . Hunt adr awarded 50.00 .
DO NOT waste you time and money . Go to the small claims you have a fairer hearing

Do not use this company. I am disgusted how this company operates, it's totally in the pockets of the holiday companies, please use the small claims court and not this despicable company. I have informed the holiday watch dog about this company and hopefully something will eventually change. I booked a holiday with Jet2 in a five star hotel in Ibiza which was the first five star hotel I had ever managed to Safe for so I was looking forward to a relaxing holiday. When we got to the resort in October we thought we had entered a war zone with severe flooding and emergency vehicles and the army everywhere. A large storm had hit the resort a week before our arrival and totally flooded the resort and hotel, when we checked the government website it had travel warnings not to travel but Jet2 sent us anyway in dangerous conditions. When we got to the hotel it was completely flooded with emergency vehicles pumping water out of the hotel, we were forced of the bus into flood water up to our knees in bare foot with totally no regard for our safety and no duty of care, There was no reps on site due to the government warnings not to travel but it didn't stop Jet2 from sending us with elderly disabled people on the bus. The hotel grounds were completely flooded with diseased flood water which hunt adr said wasn't diseased they suddenly became flood water experts. I don't think they realise the danger we were put in and the total disregard for safety, the water in the hotel sink was brown but according to hunt adr was not a problem. The pool was closed with the army pumping it out. The grassed areas and the seating areas were totally flooded with dark brown flood water. The hotel was down graded but we were not made aware of this onsite, due to the flooding there was a severe outbreak of mosquitos which made it impossible to sit out at night, we noticed very quickly people were becoming very ill at the hotel, when the rep eventually turned up we were told we could not have a replacement hotel because they were closed due to flooding or full?. Hunt adr did not award any refund and said Jet2 did nothing wrong which I find staggering. I have lost total confidence in jet2 which I always thought would have the customers back but in reality your just another complaint reference number. Please do not use hunt adr and take your case to the small claims where in most cases you will get a more experienced understanding of your complaint and definitely not one from a potentially over worked advisor.

While ADR responds that it only administers arbitration - the service of arbitration falls under their company. Customers pay £150 for this service to be used and are not listened to. With so many providing a negative review of the arbitration service, I would suggest the company to investigate or find a more reputable arbitration service to use. This might provide a better rating for the company as training appears to be well rated.

The arbitration outcomes are appalling and does not take into consideration both parties arguments. It’s heavily one sided and on-top of this you need to pay an additional £150 to the travel company for non-support or poor service. This is emotional abuse. My advice to anyone thinking of using this service is to save your money and go through the small claims court. ADR and arbitration are benefitting from this fraudulent service.

Joined a fantastic course organised by Hunt ADR and highly recommend the 5 day Mediator course. Everything ran smoothly and the course was very well organised. Great support from the Faculty at Hunt ADR who went over and beyond to support the group.

HuntADR turned admitted confusion by the holiday company into the customer’s problem.

I used Hunt ADR after Loveholidays gave me unclear and conflicting information about the cost of transferring my holiday booking. I received a confusing quote, so I did the sensible thing and called Loveholidays to ask what I actually needed to pay before deciding whether to proceed or cancel.

Their own agent then became confused and gave me a higher, muddled explanation. HUNT ADR’s own award even says: “I accept this part of the call was confusing.” They also said the agent “should not have treated” part of the cost as additional if it was already included, and that the later figure “appears to have confused the explanation”.

That is their wording, not mine.

Yet somehow, after accepting that Loveholidays’ own agent confused the explanation, HUNT ADR still decided I was responsible for relying on what that agent told me.

Make that make sense.

The whole point of calling Loveholidays was to get clarity before making a financial decision. If the company’s own trained agent could not clearly understand or explain the quotation, how was I, as the customer, supposed to work it out correctly?

What made it worse is that HUNT ADR effectively decided the confusion did not matter because, in their view, I would not have proceeded anyway as the transfer was more expensive than I had hoped. That is an outrageous assumption. I should have been given the correct information at the time and allowed to make my own informed decision.

Instead, Loveholidays gave me unclear information, their agent confused the figures, I cancelled based on that explanation, and HUNT ADR still found a way to side with the company.

In my opinion, the process felt heavily weighted in favour of the holiday company. HUNT ADR acknowledged the poor communication, acknowledged the confusing explanation, acknowledged that the agent should not have explained the figures that way, but still left the customer to carry the loss.

This did not feel fair, independent or consumer-focused. It felt like a box-ticking exercise that gave the holiday company the benefit of the doubt at every turn.

I would not recommend this route to any consumer.

If you are considering using the ABTA Arbitration Scheme managed by Hunt ADR, you need to understand exactly what you are walking into before you risk the £150 registration fee.

This is marketed as a consumer-friendly way to resolve travel disputes, but in reality, it is a strictly rigid, document-only legal process that heavily favors the tour operators' tick-box paperwork over common sense.

Even if you have timestamped photographic evidence of severe safety hazards or a ruined holiday, and even if you prove the tour operator paid out to other passengers for the exact same issue, it may not matter.

Arbitrators will use strict contractual loopholes to dismiss your visual evidence if you didn't follow the tour operator's exact procedural chain of command while on your holiday (such as calling a specific UK 24/7 hotline rather than dealing with hotel management directly).

Do not enter this process thinking common sense or undeniable photos will win the day.

If you missed a single procedural step in the tour operator's fine print while you were trying to manage your holiday, you will likely lose your case, and you will forfeit your £150 fee to the company that ruined your trip.

Proceed with extreme caution

I completely agree with what everyone else is saying on here: Hunt ADR is utterly useless and openly biased toward big travel brands. Our party of 5 was completely mis-sold a hotel as a "5-star" luxury resort. I spent hours and days gathering absolute ironclad evidence—clear photos, videos, and submitted my complete WhatsApp logs with On the Beach telling us it would cost us thousands to move hotels. The more serious issue we had was where two men walked into my son's and his girlfriends room whilst they were in the room this was disregarded and ignored because we did not report it to the police ect. Even though we have video of us reporting at the desk to manager/supervisor. It seems the arbitrator completely disregarded every single piece of visual and written proof to protect the holiday company. Sometimes common sense should be applied. Anyone with basic common sense could look at the photo or video and see a hotel is not a 5-star, but they choose to ignore it. I just recently found out they are more of a "documents-only" process, like look at the terms and conditions of a holiday company, so as far as they are concerned you bought a service and the holiday company gave you that service. I do not see what the point of this Hunt ADR is ? What is the point of consumers wasting time gathering evidence if they just ignore it? and ignoring security breaches. The whole process simply does not work for the customer. I seriously question who these people are and if they receive any proper training whatsoever, because they completely lack basic common sense and fairness. To make matters worse, their "impartial" system hit me with unfair fee deductions, leaving me with a pathetic £10 on one booking and ordering me to pay £110 on the other. It is an absolute farce and disgrace. Do not use them; take your case to the Small Claims Court. This system does not work for the consumers.

Attended one day on-line mediation training.
The training fulfilled its aim of giving three practitioners near "real life" experience of three mediations. The support materials were carefully prepared and gave food for thought. It was designed as a collaborative exercise between the three participants. We came away with valuable new insights and 6 hrs CPD for the Civil Mediation Council

Clear evidence of bias in favour of holiday companies. DO NOT TRUST THEM. The system is loaded against the customer. They deliberately misinterpret claims and dismiss evidence as opinion and it will take them 6 months to do so. If your holiday company lets you down, do NOT CHOOSE ARBITRATION. Go to court.

Disgraceful Treatment No Care for Customer Safety or Families

Arbitration Failed Us Completely Deeply Unfair and Disappointing

I entered this arbitration process in good faith expecting a fair and independent review. Instead what I experienced was a process that failed to properly recognise the seriousness of what my family and I went through.

This was not a minor complaint. We endured unsafe and unhygienic conditions throughout our holiday including sewage flooding, contaminated water, cold and unsafe food, faulty furniture that collapsed and caused injury, and a child being trapped in a bathroom. These are serious health and safety issues not inconveniences.

Despite submitting clear evidence including photos, videos, medical records, and a detailed timeline the outcome did not reflect the reality or severity of the situation. Key facts were either downplayed or not given the weight they deserved.

I suffered a physical injury that required medical attention and I am still experiencing ongoing pain. My children were exposed to unsafe conditions and distress throughout the trip. Yet the decision does not come close to addressing the full impact on us as a family.

What is most concerning is that the process felt more focused on limiting liability than delivering a fair and just outcome. For a system that is supposed to protect consumers and hold companies accountable this result is extremely disappointing.

This experience has left me with very little confidence in arbitration as a fair route for resolving serious complaints.

If this is what independent arbitration looks like then consumers should be very cautious about relying on it for justice.

15/04/26: Update Having given ABTA the opportunity to present the evidence they felt was unusable but replied via silence and now TUI have confirmed by freedom of information request that I had received all the data in 2025 was complete.

It is becoming clear your report of Jan 26 was built on hearsay and any evidence of 27/06/25 never made existed and yet you still made a report ? Doesnt any arbitration need evidence of actual facts ? Yet you still presented a report on Jan 26 but TUI have provided and confirmed that I have all data and there is no evidence of any telephone communication between myself or TUI on 27/06/26 so your report was built on hearsay.

I was advised by ABTA that you would review all evidence and a judgement would be placed on the truth. In this case there is no basis to your report or facts which in turn makes it fraudulent based on unknown evidence.

I wish you good luck on your future presentation of your evidence and my case against your fraudulent report/claims.

HuntABR - stop sending standard replies your incompetence which is beyond belief you do not review the real evidence as I have clearly shown and now you need to answer your fraudulent activities/practises to the authorities

I have the evidence do you ???

After experiencing HuntABR via ABTA it has become clear this company/service is unfit for purpose.
My point in question if I’m on holiday in Orlando with TUI and they supplied incorrect dated theme park tickets and they claim they spoke to me on the day while in the theme park. Why didn’t TUI email over the tickets to cover the remaining 12 days of my holiday to rectify there mistake.
But when I asked Hunt ABR this question for TUI to take reasonable action to correct matter , Hunt ABR requested a further £350 to review the case.
So I’m taking this to the authorities as I feel this kind of reasoning is not acceptable in this day and age plus ALL companies have to be held accountable for there actions.
The evidence was supplied to me via TUI so why didn’t HuntABR cover this in there initial investigation ? But instead I have to pay a further £350 to get answers to evidence supplied from TUI ?
This practise has to stop to demand money to review the evidence that HuntABR should have done in the first place is not acceptable.
If HuntABR do not wish to review evidence correctly which in this case is clearly shown then a serious disservice is being done to the British public and also looks very bad for ABTA.

I happy to discuss this matter with both parties or let the authorities deal with this fraudulent practise for a job they should do correctly the first time.

FYI: HuntABR I have the telephone recordings of this evidence from TUI if you wish a copy before the authorities start to review your practise?

Unfair process, heavily weighted in favour of the travel company
I had a very disappointing experience with Hunt ADR and would not recommend them.
My case involved a lost/mishandled cabin bag during a package holiday. On arrival, we were explicitly instructed by the tour representative to proceed to dinner while staff handled and transferred our luggage. Our cabin bag subsequently went missing for several days and, when returned, items were missing. This caused significant disruption, including loss of essential baby items while travelling with an infant, and resulted in 3–4 days of our holiday being heavily impacted.
Despite providing detailed evidence, receipts, photographs, and a clear timeline, the claim was rejected in full. The decision focused narrowly on whether “custody” of the bag could be proven, concluding that it could not — even though the luggage was taken as part of the organised arrival process.
What is particularly concerning is that the decision appeared to heavily favour TUI’s position, despite them providing no clear evidence to substantiate key claims (such as their alleged luggage procedures or sticker system). Their version of events was effectively accepted at face value, while my evidence was dismissed or given limited weight.
The process felt overly technical and rigid, with little consideration given to real-world circumstances — particularly travelling with an infant and being left without essential items in a foreign country. The broader issues of poor service, delayed assistance, and loss of enjoyment were not meaningfully addressed once liability was denied.
To make matters worse, not only was no compensation awarded, but I was also required to pay the arbitration fee, which adds insult to injury.
Overall, this felt neither balanced nor consumer-focused. It raises serious concerns about fairness and whether consumers truly have an equal footing in this process.

The team at HuntADR are brilliant, I was a little apprehensive about mediation as this was all new to me. However, I should not have worried, they put me at ease and I found them to be genuinely nice and caring people who are experts in their field.

Agree with previous people who can clearly see how Hunt are massively in the pockets of the bigger companies. Definitely consider taking your claim to Small Claims Court, I wish I had. ABTA, ADR, Ombudsman and all the other so called ' mediation ' companies are pocketed by the larger firms. They all want you to believe that you have a minor chance of a say, BUT YOU DON'T!