Abyss Aquatic Warehouse Opiniones 

First went to Pets at home to buy some fish. They werent providing any fish on that day so i found this place. The difference was embarrassing. Massive variety, kids loved the moody ambience. Most importantly the staff really took their time to explain things to us and involved the kids as much as possible. Thanks everyone.

This is the first time I have ordered from this company and from start to finish excellent. Dragon soul torch coral arrived very healthy and packaged brilliantly. Was kept up to date with delivery date and time. Definitely buy from again.

Ordered a new tank online and drove 2hrs to collect . First visit and absolutely not my last, they had everything you would ever need, the fish were absolutely beautiful and the staff very knowledgeable especially Andy who recommended gear for my tank. All in all a fantastic place to go.

wonderful communication ship in great containers with a good delivery company. fish were in prime condition and the prices were some of the best i have seen ! would recommend to any one .

A straightforward shopping experience, right from picking out the fish I wanted and adding some dry goods to my order after checking out the fish everything just worked easily. The fish arrived well packed and in good health, I read the odd bad review but at 73 years old I have learnt to not take too much notice of people trying to squeeze a refund or just have a gripe, I will certainly be buying from Abyss again, thanks.

Top class service for marine fish delivered to my door. Amazing fish and they really care for the welfare of the livestock.

Best marine shop and service you can get ordered from a few places now and always had problem 0 communication long delivery. I will only use abyss from now on they waist no time getting your live stock to you as fast and safe as possible and always it top condition we all should support are local aquatics shops soon we will have none my only wish is they get some more stock as lots of coral i want are sold out but i will wait to be treated right.

I have been visiting the Abyss for many years (most recent visit was earlier today). Great shop, experienced & knowledgeable staff. Very good choice / variety of livestock & dry goods. Had several good chats with the owner over the years. He is just straight talking (personally i like this). Never needed to order online as I live locally. The kids love going to see all the fish available & are always excited to visit. Well worth a visit. The go-to place for marines in the north west for me!

Google reviews are evidently made by randomly generated emails.

Do not work here or shop here based on my experience.

On one visit with my family, the way we were spoken to left my mum visibly angry and upset. This arose after the owner claimed he could not deal with vouchers, despite being shown the email confirmation and QR code provided by Anne-Marie. That alone should say enough about how customers can be treated.

I experienced constant micromanagement, a hostile atmosphere, and an environment where independent knowledge was discouraged.

In my opinion, the owner appeared unusually preoccupied with discussing IQ and intelligence, including raising it repeatedly. I found this unprofessional.

I was explicitly told not to share basic horticultural information with customers, including the emersed-to-submerged transition in Amazon sword plants, because repeat replacement sales were seen as commercially beneficial. I found this ethically troubling.

During my interview, I was asked about my political beliefs, which I considered inappropriate.

I was dismissed without any meaningful explanation. I also heard concerns raised internally about staff turnover, which aligned with my own experience.

I was uncomfortable with what I saw as persistent upselling of products where customers could often have been helped with honest advice instead.

Read the 1-star reviews and the replies to them, and draw your own conclusions.

This review reflects my personal experience and opinions, is carefully worded, and is supported by records I have retained. I stand by every word.

Easy to navigate website, really good range of fish, could add to my order. Delivery was excellent and ive used this courier before through another well known company but the Saturday delivery was certainly better. The fish quality was second to none and ive never had corys individually bagged before (the other company I used always grouped and their fish were tiny in comparison). All arrived really healthy and no losses. Really clear unbagging/aclimating instructions. Im used to doing slow aclimating but im very impressed! After using the other well known company for years and after having the last 4 shipped orders of fish always having a death - plus they've selected the wrong fish recently on top of fish death in the bag, im converted to Abyss - just wish id switched 3 months ago.

I have just ordered some replacement plastic plants for my father-in-law's aquarium, for a second time. I initially phoned up to check what I had previously ordered (the FIL wanted similar plants). The lady I spoke to was extremely helpful, looked up my previous order on her computer, and provided details. I subsequently ordered plants online at lunch time, and paid for next day delivery. I was kept fully informed of the progress of my order, and was notified of a 2-hour delivery slot by the courier. The plants were delivered next day, within the 2-hour slot, along with a short note thanking me for my custom and support, and a small bag of Haribo Supermix (nice touch). This is an excellent business to deal with and I will not hesitate to use them again.

Kevin Lorenzo
Egham
Surrey

I purchased £240 of fish over two orders. The first one was fine. Unfortunately the second order I had an issue where they sent a pleco which cost £29.99 and was just over a cm in length. This was below what was stated on their website.
The pleco disappeared from the tank due to its size.
I contacted Abyss who basically called me a liar and asked me to take pictures. How on earth can I take pictures of a fish that disappeared due to its size?
I replied to their email and no response. I then sent a follow up and again no response.
They obviously don't care if you have an issue and they provide fish that are smaller than what's stated on their website and fob you off and don't respond.
There are plenty of other places to purchase fish from.
I wouldn't waste my time with this company. They are just after your money and provide you with substandard products.
AVOID! AVOID! AVOID!

I posted a review on their website which has been removed.

I have sent further emails and requests for them to contact me which they have ignored.
This is disgraceful and disgusting customer service.

We bought 12 XL cardinal tetras and 6 sterbai corys from Abyss about 2 weeks ago now, and placed them in a 90 L quarantine tank (using cycled filter media) with plenty of hiding spots, soft sand substrate for the corys, and some live plants. After a few days we lost one cory, then another, and now we're down to 10 cardinals and only 3 corys. They haven’t really shown any obvious symptoms so we've been treating systematically with antibacterial, antifungal, and two different anti-parasite medications but the losses have continued. We had not started meds before the first fish passed away, and we have been testing the water regularly (no sign of ammonia or nitrite, pH 6.7 ish, hardly any nitrate) and checked carefully that meds (all Esha) we're safe for corys. These fish were all in the same tank at Abyss. I now wonder whether we will be able to get any of them through quarantine safely. I am very glad I ignored the advice of the Abyss employee who told me not to quarantine and that they'd taken all the necessary precautions - had I gone along with that whatever this issue is would now be in my display tank with my other fish.

I am really disappointed. I thought Abyss were a reputable aquatics retailer. I guess that "advice" not to quarantine should have been the warning sign to walk away and go elsewhere. I won't be buying fish from them in future.

Update: Antibiotics from my fish vet (Ashleigh vets) seems to have halted this for now. This to me suggests that these fish were infected with a bacterial illness when I purchased them.

The pleco was beautiful but died within 24 hours, took to 2 aquarium shops and both confirmed was heavily pregnant would have had very swollen belly and should not have been sent out as the stress was too much. Contacted customer service twice told me it had been squashed and not eggs this is not true, phoned again raised as complaint 10 days ago and nothing. She was alive less than a day , I have plecos and never had this happen before and no response from company. They have also removed my feedback from their website and left positive ones from 2023!

Bought 14 fish, 2 died within 12 hours of putting them in. Each day more died to where we are left with 2 and one of those looking grim. £65 later to rectify, blamed it on a chemical contamination saying it was from air freshener or hand soap on hands even though I have done this process and seen them before. Nothing used near the tank. Placed 2 fish from else where and all fine so far. The PH was testing fine, temp was 26 and all good. No explanation but continued to blame it on chemical issues. Would t waste your time or money and would go else where. My brother had the same issue with this shop where they drained thousands off him on marine fish and there was an issue every time.

First time ordering fish on line so was a little apprehensive. Due to there being no marine fish suppliers in Lincoln any more and knowing about Abyss from being a long time member of the Ultimate Reef forum, I thought I'd give them a try.
I was not disappointed. Excellent communication throughout to the point of despatch and after. Great instructions in the box. As it's a little colder I added extra time to each stage of the unboxing. Lid open an inch to let in some light for 15 minutes, bag floating with lights out and covered with a towel for 1 hour, water acclimation done over 2 hours, added fish to tank with light off, put on dim lighting an hour later. Both specimens were healthy and active and fed on frozen food that evening and the day after. Out swimming and not hiding and happily swimming amongst the current occupants and are also taking dry food. Thank you.

Firstly the whole process was simple and well communicated. Then when I received my package the level of care that they had put into the packaging was second to none. Individually bagged and placed into an insulated box, securely sealed with clear instructions on how to open the box in the least stressful way possible for the fish…just excellent. The zebra plecos arrived in great condition and I’ve not had one issue with them.

I got my fish I’m lucky only one die at the moment the polystyrene box inside was wet the heat packs were wet with no heat coming for them the fish all looked miserable, lethargic and cold and two fish are missing a top lip once i put them in my tank in there bags they started to perk up after 30 minutes. One fish did die its early days yet to see if any others survive

Bought two gourami, one dead next morning, shop said my 6.4ph was to low i do not use any chemicals to alter it, gourami like low ph. The shop should in inform people with low ph not to by from them.

I can say that I trust Marine World, as they supply quality livestock and maintain a large stock, always are online to answer queries too