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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

An incredible team. Never had an issue that wasn't dealt with in a speedy manner. Rachel is always super friendly and has been nothing but accommodating each time ive had to reach out. Highly rec... Ver más

Valorada con 5 estrellas sobre 5

Property manager Rachel has been so helpful with sorting out everything in the flat. Such a quick response and maintenance arranged immediately to resolve any issues.

Valorada con 5 estrellas sobre 5

Communicating with Acre has been so easy and quick. Shamia has been brilliant, very friendly and knowledgable on everything about the property, she's made organising a viewing and getting the rental p... Ver más

Valorada con 5 estrellas sobre 5

Overall, I'm very pleased with the service provided by Acre Properties. Ben was very nice and gave up his Sunday morning to show me multiple properties, all modern clean and spacious. Natalia was very... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de inmuebles

Información proporcionada por diversas fuentes externas

We are a private landlord’s office in Chiswick, specialising in whole properties and professional flatshares across west London. Everything we do comes from years of experience and understanding our market as well as a passion for all things property. Our history in the lettings market means we offer a professional and hassle-free service whilst our knowledge of the local area means we can recommend accommodation that is tailored to your requirements.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

411 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(411)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very supportive agents. Great agency.

Acre Properties agents are very friendly and super helpful. I can't thank Aidan enough for being so understanding and supportive; and Owen for his valuable advice. I was renting with Acre Properties couple of years ago and was very satisfied with the service, so much so that I’ve now returned to rent with them; they are, in my opinion, one of the best, and really customer orientated! AP is also great in keeping their properties to a good standard. Looking forward to moving in soon. ~happy customer.

12 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unprofessional.

4 de diciembre de 2022
Opinión espontánea
Logotipo de Acre Properties

Respuesta de Acre Properties

Hello Emanuela,
We are sadden to see this review, however, we do not see it reflects our service. The short review you posted I believe is in relation to the money claim towards your deposit for the end-of-tenancy clean. The tenancy agreement and check-in inventory, which you received at the beginning of your tenancy, confirm that the cleaning and steaming of the room and mattress are the responsibility of the tenant. However, you were not at liberty to use the independent companies that we use for these services and could have employed the services of an alternative professional company.
We understand you were unhappy with the proposed claim from your deposit and however, the deposit service will mediate the claim and will be in touch with you once all evidence has been given.
I am sorry that we had to end the relationship like this, but do know we are here for you in the future as we believe before this issue, our relationship was a good one.
Acre Properties

Valorada con 5 estrellas sobre 5

Outstanding Service!

Rachel, Jake and Anuj have all been incredible and extremely helpful during our time to find and rent a property.

Any request, small or big, Rachel has taken her time to help us with to ensure it is resolved quickly and it is always done to a very high standard. All of the team are responsive to emails and very willing to help.

We have only been living at the property for a short while but during this time their service has been unmatched. They are a fantastic team who I cannot recommend enough to others during their property hunt - you will not regret going with Acre Properties.

15 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Supportive Agents

The rental market is crazy at the moment and I have dealt with a few agents who would just neglect you after their first interaction.

Shamia is not one of them! She continuously kept me updated on available flats. Finding a flat is already stressful enough so having a supportive agent really helps ease your mind

Thank you Shamia!

25 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really happy with Acre Properties

Really happy with Acre Properties!
Especially with Rachel, always with an amazing attitude she is solving the soonest any problem I am facing! Didn’t expect such a great service to be honest and this makes me want to stay for long with this agency.
Thank you so much Rachel , I totally appreciate it !

16 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always helpful and responsive!

Acre Properties are always super responsive and helpful for any request I have. My property manager, Rachel, does her best to sort issues as quickly as possible and usually things are resolved/fixed within a day or two. She is supportive of any issue and always keeps me in the loop during the process.

24 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend!!

The best agency in West London! I was lucky enough to come across Acre properties and became a tenant for over 8 years, which speaks for itself! Sharon and the team were fantastic over the years, so friendly, helpful and accommodating throughout my stay!

The flat itself was newly refurbished to a high standard and in pristine condition when I moved in, fully furnished and we were provided with everything we needed. The whole move-in process was seamless.

All ad hoc queries and any issues around the flat were always picked up in a timely manner and resolved, no matter how big or small the issue. This made things so much easier and less stressful as the team managed everything.

I've had a pleasant stay over the years in my flat, which really felt like home! It's really hard to find quality agencies like Acre and I cannot recommend highly enough to anyone looking to rent! : )

22 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Acre Properties are the best in London

Acre Properties are the best in London!
The team are amazing! Especially, Rachel, she is very professional, kind, and very very helpful, if there is any issue, she is always there to help out and I can definitely rely on her!

17 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Team! Rachel especially.

I moved to London a few years ago and I’m so glad I found my room through Acre Properties.

Rachel my flat manager is great! if I need any help with the flat or anything else I know I can count on her to sort it for me.

Would definitely recommend.

24 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Acre properties really stand out!!

Acre properties really stand out!
I have to thank all the agents there
(Aidan who was very kind and professional how he handled the viewing, Jake from the admin and Anuj that has been incredibly kind, professional and outstanding customer service! After the call with Anuj, I really felt like humanity still does exist!) Thank you guys and really can't wait until i have more experiences and live in my new home! Will definitely update more with time. :) - Mas.

23 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect communication :)

Samia has been great to communicate with while secure the property I wanted.

Fast communication, easy to get hold of, caring, knows her stuff and understanding! All what you could need a from a estate agent :)

3 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Review for a year of renting with Acre Properties

Throughout the year of our renting Acre Properties was always there to help in a variety of our, sometimes extensive, requests :)

I cannot NOT say that Sharon Rowles, our property manager, was truly diligent in answering our emails and sending help when needed.

In comparison with my current process of renting, Acre Properties is definitely more professional and honest!

The reason for our move out is the need to find a place closer to our work offices, otherwise we would definitely stay at our cozy flat with Acre Properties support!

9 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Anuj saved me!

I’m not sure if you have tried to find a room to rent in London in September, but it is the most stressful thing in the world! Every room I found online was snatched up within hours of the ad being posted.

However, after contacting Anuj and giving him all my requirements he found the perfect room for me within a week. To say I'm grateful is an understatement!

7 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

My experience with Acre properties was wonderful. I had to find an apartment in London while being abroad and the agents that helped me find it were the nicest and most considerate of all. Once I chose, communication with the office was always efficient and kind. I also had to wait for my visa to get approved before moving, and Acre Properties was very accommodating. I grately appreciate all their help in making this move to the UK very smooth.

29 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would 100% use again!

Acre were great during my stay in their properties, Sharon was especially helpful. Would 100% use again!

30 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend Acre Properties

Highly recommend Acre Properties for professional and friendly service, contemporary accommodation in great West London areas. I have been a very happy tenant for many years. Many thanks to Ben and the Team!

1 de marzo de 2022
Opinión espontánea

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