Adrenaline Opiniones 363

TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hi guys. Today we came for a hot lap session with our son as it was his birthday he had the best time and it will be something special he will always remember the driver he was with was great we watch... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I got in touch over the chat somewhat late at night. The response was immediate and my problem was resolved in less than 10 minutes. Shout out to the customer service team, and Mayla in particular!

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Downloading voucher didn’t work without contacting them -they took ages to trace it When I downloaded it availability was only 2 days in the next month Tried to book one of these days - couldn’t... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Booked for a Whale Watching trip on a sailing catamaran. No sailing happened, all motoring. If you are interested in seeing whales suggest you book on a boat with an upper deck to get a good view... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes
  2. Deportes de aventura
  3. Agencia turística de paseos en globo
  4. Organizador de actividades al aire libre
  5. Escalada en roca
  6. Agencia de viajes de buceo

Escrito por la empresa

Adrenaline is here for the adventurers, those that fill their time not let it pass by. They connect the adventurous at heart with the adventures they seek and have been doing it across Australia for over 20 years. They are here to inspire your next adventure, to fill your Saturday mornings or escape from everyday plans. All their adventures are active, easy to book, and designed so you take the wheel. No matter what adventure means to you, Adrenaline is here to get you on your next one. Adrenaline have opened access to unbelievable places, the bluest waters, and the most incredible locations. From skydiving to race-car driving, swimming with sharks or mountain biking, Adrenaline adventures are selected to be your escape, your next challenge, to push your limits, or teach you a new skill. * Australia’s largest selection of adventures * Australian owned for over 20 years * 5-year validity on all vouchers with unlimited exchanges * Hand-selected adventure operators

Australia’s largest selection of adventures

Escrito por la empresa

Australian owned for over 20 years
5-year validity on all vouchers with unlimited exchanges
Hand-selected adventure operators

Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

363 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 98% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

stress free

Conveniently processed

1 de marzo de 2026
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Respuesta de Adrenaline

Hi Derick, Thanks for your feedback! We’re glad to hear everything was processed conveniently for you, we appreciate you taking the time to share your experience.

Valorada con 3 estrellas sobre 5

Waiting for my refund.

I booked a tandem parachute jump, which unfortunately was cancelled due to high winds. I went to the office to get a refund, but I had booked it through an agent apparently, and was told I need to sort it out with them. There is no phone number, just a customer service messaging address. 1 week later, still no refund. I feel Adrenalin.com could do more to help In these situations. I can only hope I will get my money back. It says it can take 35 to 40 business days. WTF.

28 de febrero de 2026
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Respuesta de Adrenaline

Hi Dave, How disappointing that your skydive was cancelled. As your skydive was not booked through Adrenaline, you will need to reach out to the booking agent that you booked through. Their contact details should be on your booking confirmation. I hope they can sort out your refund soon.

Valorada con 4 estrellas sobre 5

When you have any trouble on the website the chat function was a God send

I found the website on a previous voucher purchase difficult to navigate but when I talked to someone over chat they were amazing and made it so easy.
Thankyou

6 de marzo de 2026
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Respuesta de Adrenaline

Thanks for sharing this! We’re sorry the website was tricky to navigate at first, but we’re so glad our chat team could step in and make things easier. We appreciate you taking the time to let us know.

Valorada con 5 estrellas sobre 5

Great to deal with

Zach was very patient with my lack of technical ability, he was very friendly and helpful, great experience dealing with Zach 😊

5 de marzo de 2026
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Respuesta de Adrenaline

Hi Geraldine, We really appreciate you sharing this! It’s great to hear Zach made things easy and supported you so well. We’ll make sure he sees your lovely feedback.

Valorada con 5 estrellas sobre 5

Exceptional customer service

The customer service of the representatives at Adrenaline is exceptional. So pleasant, so helpful and always doing there best to help resolve an issue. I have contacted them a couple of times now regarding different issues (nothing to do with Adrenaline themselves) and they have always gone above and beyond to assist.

19 de febrero de 2026
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Respuesta de Adrenaline

Hi Kellie, thank you for your kind feedback. We’re so pleased to hear our team has been helpful and supportive each time you’ve reached out. It’s great to know their efforts to assist have made a positive difference!

Valorada con 5 estrellas sobre 5

Very happy with how quickly my issue…

Very happy with how quickly my issue was retified! My payment was taken however, there was an issue with the order itself not going through. This was a last minute present for my husband and wanted to give the voucher to him today! First thing in the morning, i received a response and the order was sorted out extremely quick... thank you so much!

3 de marzo de 2026
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Respuesta de Adrenaline

Hi Liz, so pleased to hear your issue was resolved quickly and that everything was sorted in time for your husband’s gift. Thanks for taking the time to share your feedback!

Valorada con 5 estrellas sobre 5

Kind customer service

Very understanding and willing to help

19 de febrero de 2026
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Respuesta de Adrenaline

Hi Rebecca, Thanks so much for your feedback! We’re really glad to hear you found our team understanding and helpful that’s exactly what we aim for. Appreciate you taking the time to share your experience!

Valorada con 5 estrellas sobre 5

We had a beautiful sightseeing…

We had a beautiful sightseeing experience seeing dolphins and seals. Jess and all the other staff were incredibly friendly and provided wonderful hospitality throughout the tour. We really enjoyed the tea, coffee, and delicious jam scones as well. Overall, it was an amazing experience and one we’ll always remember.

19 de febrero de 2026
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Respuesta de Adrenaline

Hi Nisha, we're so pleased to hear you enjoyed your experience. We appreciate you taking the time to leave such positive feedback!

Valorada con 5 estrellas sobre 5

Great jet ski tour and jet boat ride…

Great jet ski tour and jet boat ride very good staff on both adventures

21 de febrero de 2026
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Respuesta de Adrenaline

Hi Luke, Thanks for leaving this review! We’re so glad you enjoyed both the jet ski tour and jet boat ride. Wonderful to hear the teams made it a great experience all around. Hope to see you back for more adventures!

Valorada con 5 estrellas sobre 5

12 Apostles sky dive

Dan and the team at the 12 Apostles sky dive were professing, experienced and loads of fun. Highly recommend this jump.

9 de febrero de 2026
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Respuesta de Adrenaline

Thanks so much for sharing this! We’re thrilled to hear Dan and the team made the jump such a fun and memorable experience. We really appreciate the recommendation and hope to help you plan another adventure soon.

Valorada con 1 estrellas sobre 5

Really poor service

Really poor service. I was left on hold for almost an hour while they had a technical difficulty confirming my vouchers. I was left outside the 'experience provider 'for an hour waiting. I would not recommend this service to any one. What was going to be a happy family day was spoilt.

23 de febrero de 2026
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Respuesta de Adrenaline

Thanks for sharing your feedback. We’re really sorry to hear your day was impacted. While our calls with Adrenaline never exceeded an hour, it’s clear this experience fell short of what we aim to deliver. We appreciate you bringing it to our attention and will review what happened so we can do better next time.

Valorada con 1 estrellas sobre 5

Adrénaline asked me to email them to…

Adrénaline asked me to email them to resolve an ongoing issue. I’ve emailed again 5 days ago, still no response despite the facade of being helpful in their response on trustpilot. Don’t believe it and be careful with your money.

15 de febrero de 2026
Opinión espontánea
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Respuesta de Adrenaline

Hi Sonia, thanks for reaching out again. I have located your email sent on the 17th of February. One of our agents responded to this on the same day and has sent follow ups on the 18th, 19th, 20th and 21st of February as we had not received a reply. Can you please check your junk and spam folders for our responses. Thank you

Valorada con 5 estrellas sobre 5

The lunch cruise was amazing

The cruise was amazing, the lunch was perfect and plentiful, staff very nice The only thing I could pick on was that the air-conditioning was a bit cold but overall it was brilliant 👏

15 de febrero de 2026
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Respuesta de Adrenaline

Thank you for the wonderful review! We’re so glad you loved the cruise, the generous lunch and the friendly team. We appreciate the note about the air‑conditioning, that’s helpful for us to bring up with our supplier.

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