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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

cant even give a 0 otherwise would, as many others purchased, november still nothing, keep saying item shipped and track shipment,,, but guess what .. no shipping / tracking ref, checked spam emails e... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Avoid at all cost !!!!!!!! Order placed on 5th of September, never arrived ( its end of October now !!! ) Despite reaching out to customers service several times , no reply from them, no refund... Ver más

Valorada con 5 estrellas sobre 5

I ordered these on a recommendation from a friend (I used to buy them in the USA, not online) My friend did say the package usually takes a couple of weeks. Mine arrived just after one week, so I w... Ver más

Valorada con 3 estrellas sobre 5

Strips took 3 weeks to arrive. When they did they were not in any outside package but were in a small plastic bag, like they had been taken from a larger consignment. So, no instructions for use, had... Ver más

Información sobre la empresa

  1. Servicio de blanqueamiento dental

Escrito por la empresa

We sell genuine Crest 3D Whitestrips across Europe


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

121 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

These do work

I ordered these on a recommendation from a friend (I used to buy them in the USA, not online)
My friend did say the package usually takes a couple of weeks. Mine arrived just after one week, so I was pleasantly surprised.

These do work. Read the instructions, remember not to put straight onto freshly brushed teeth. Minimal sensitivity using these also, which is a plus.

1 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give this ZERO stars I…

If I could give this ZERO stars I would.
Don’t know where to start to be honest.
Communication has been terrible.
When I placed the order I gave them my new address for DELIVERY, my BILLING address is different but I clearly stated. I then receive the shipping details and they have sent to my BILLING address. After NUMEROUS emails of me telling them they have this wrong they replied saying I needed to RE-ORDER pay again etc and sent me the payment link! ‘‘Em hello you got this wrong not me!
It was a real struggle to get the parcel as I no longer live at that address.
I receive the parcel open it to find only 5 whitening strips! Re-read my order details and it is VERY misleading. 10 strips 5 pouches. Which is what I have received but there are 2 strips per pouch, one for top teeth and one for bottom teeth. I paid £29.95 and the shipping totaling to £30.96. So basically £6 per pouch / session to whiten your teeth! Honestly unbelievable!! You can get a months supply for £30!! Please please PLEASE AVOID this company they are honestly HORRENDOUS and complete SCAMMERS!

27 de junio de 2023
Opinión espontánea
Logotipo de Advanced Whitening

Respuesta de Advanced Whitening

Hi Gemma, we are not scammers, we deliver strips to thousands of people. We don't often get complaints about the size, we clearly say 5 pouches on the site. The address that is entered is what we deliver to. We apologise if you've had a bad experience.

Valorada con 1 estrellas sobre 5

Shockingly really bad service

Shockingly really bad service. Ordered strips a couple of months ago and never received the them. So unprofessional in their replies to my emails too. Replying with a "Hey there". Took absolutely no notice of what I was telling him. They said it was delivered on a certain date/time. I have a ring doorbell and it was never delivered. I contacted my bank and they are looking into the company and have said they have evidence to dispute the payment they took from me.

Avoid this company at all costs!! Disgrace

26 de junio de 2023
Opinión espontánea
Logotipo de Advanced Whitening

Respuesta de Advanced Whitening

Hi Gill, sorry to hear this. We are happy to provide evidence. If there's photo proof of delivery to your address we cannot do much. We don't change the delivery addresses that pass onto the courier Evri. I'll check what the team can do

Valorada con 1 estrellas sobre 5

Item never arrived

Item never arrived. Have been waiting for 3 weeks. Have emailed 4 times and each time have to repeat the same message. It's clear they don't even read the emails properly.
Avoid this company!

25 de junio de 2023
Opinión espontánea
Logotipo de Advanced Whitening

Respuesta de Advanced Whitening

Hi Raj, I've informed the team and they will check where the order is or raise a case for you

Valorada con 1 estrellas sobre 5

Never arrived no package

Placed an order weeks ago and have still not received my package emailed multiple times to see where it was as the tracking on the website doesn’t even work. So disappointed

25 de junio de 2023
Opinión espontánea
Logotipo de Advanced Whitening

Respuesta de Advanced Whitening

Hi Hannah, please email info@advanced-whitening.com and our team will check where the order is or raise a case for you

Valorada con 1 estrellas sobre 5

Ordered online and did not arrive

Ordered online and did not arrive

Updated - Emailed client services numerous times with no response

24 de junio de 2023
Opinión espontánea
Logotipo de Advanced Whitening

Respuesta de Advanced Whitening

Hey Lee, please email us again with subject "trust pilot review follow up", will look in this matter and solve the issue.

Valorada con 1 estrellas sobre 5

Item never arrived …

I cannot comment on the product as the item never arrived - courier stated the item was posted through a letterbox in a workplace that has no actual letterbox.

However, Advanced Whitening are refusing to give me a refund on this presumably because they can't be bothered claiming from their couriers, despite the couriers photographing a closed shutter with no letterbox as "proof" of delivery.

21 de junio de 2023
Opinión espontánea
Logotipo de Advanced Whitening

Respuesta de Advanced Whitening

Hey really sorry to hear this. If there's photographic proof of delivery from the courier to the address given we cannot do much. It may be worth following up with the courier Evri to check exactly where they posted it as we don't change the addresses.

Valorada con 1 estrellas sobre 5

Avoid. Never received order

Avoid.
I ordered a package of whitening strips but never received the package. Very poor customer service when I contacted them, with the team telling me to ‘double check’ I had not received the order. Then they were unwilling to process a refund or send a replacement without further payment.

12 de junio de 2023
Opinión espontánea
Logotipo de Advanced Whitening

Respuesta de Advanced Whitening

Hi Nick, sorry to hear this. If there's photographic proof of delivery to the address given we cannot do much. We can contact the courier to see what they can do.

Valorada con 5 estrellas sobre 5

Fab product

I’ve already noticed a difference after using the strips for 5 days. Little sensitive for the first couple of days but all good now.
Arrived within a week with no issues 👍
Would definitely recommend.

17 de junio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

The product it self is great and the…

The product it self is great and the results likewise. Customer service is also satisfactory, can’t fault it. However the state in which the package arrives leaves a lot to be desired. The first time I just thought it was a one off, but then my second order was in worse shape. As if thrown around and stood on even, the packaging completely comprised and flattened. This might be down to the courier I know, but it’s a part of the service you’re paying for and it’s not really good enough when you’re paying that amount of money.

14 de junio de 2023
Opinión espontánea

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