Previously I opened an account, mailing by post for bills payment, but I can’t have the consumed figures right away; therefore I tried to check online, but need to open a new account (where I can’t c... Ver más
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Consulta las opiniones de los clientes
I have already provided feed back on your customer servces. I do not understand this request. if it relates to the work to my water meter I must advise that despite assurances that the matter was bein... Ver más
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Your website needs consistent improvement. I do not have any possibility to choose how should I pay, only your proposition. My question is whether is normal to pay in July the water until March next y... Ver más
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My experience of moving house was made especially easier with the help of customer services. I was also advised re priority and low income tariff. Very very patient as I have hearing loss so coy don... Ver más
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Información sobre la empresa
Escrito por la empresa
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Información de contacto
Tamblin Way, AL10 9EZ, Hatfield, Reino Unido
- affinitywater.co.uk
3,5
Medio
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Affinity Water
Hi CAMPBELL, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
After several broken water pipes in the…
After several broken water pipes in the area, my water pressure is still very low.
18 de junio de 2026
Respuesta de Affinity Water
Hi Claire Shandley, thank you for your feedback. It really helps us understand what we can improve.
We may reach out to you directly to see how we can address this. Your experience is important to us - thanks, Tamara.
In error I paid in advance being told…
In error I paid in advance being told that it would be fine for next year and that it would be difficult to return my money.That would be great if I was getting interest on my money .
7 de abril de 2026
Respuesta de Affinity Water
Hi David Nyman, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
We may reach out to you directly to see how we can address this. Your experience is important to us - thanks, Tamara.
no special experience but all is good…
no special experience but all is good for me with Affinity Water
16 de junio de 2026
Respuesta de Affinity Water
Hi Penelope Cilia, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Mrs D Bowstead, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
We may reach out to you directly to see how we can address this. Your experience is important to us - thanks, Tamara.
Consistent water supply and waste…
Consistent water supply and waste management. More than 1 bill per year would be appreciated
17 de junio de 2026
Respuesta de Affinity Water
Hi tomC, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
The young man I spoke with was most…
The young man I spoke with was most helpful.
15 de junio de 2026
Respuesta de Affinity Water
Hi Gillian, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
you came to replace a leaking…
you came to replace a leaking watermeter which involved digging up roots.of a hedge amongst other things. Your team worked fast, was very professional and also frienfly
25 de abril de 2026
Respuesta de Affinity Water
Hi Ms Hassenkamp, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Amazing service
17 de junio de 2026
Respuesta de Affinity Water
Hi Mr D Dobrijevic, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
very helpful customer service department
18 de junio de 2025
Respuesta de Affinity Water
Hi Andy, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Water meter…
The guy that came to see if I could have a water meter which regretfully I can't .He was very pleasant and suggested I go on a low usage tariff which I will look into.
11 de junio de 2026
Respuesta de Affinity Water
Hi customer Brenda, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
terrible service
Told Affinity weeks ago that house is empty & was being sold. Lots of issues because they’ve not taken a meter reading for years. Told me it’s my responsibility but there are 4 meters outside the house and I don’t know which is mine. No one lived in the house since nov 2025 but still charging me the same amount.
12 de junio de 2026
Respuesta de Affinity Water
Hi Irene, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
We may reach out to you directly to see how we can address this. Your experience is important to us - thanks, Tamara.
Excellent Srrvice
10 de junio de 2026
Respuesta de Affinity Water
Hi Salman Jaffar, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Nina Bridan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Jamil karimi, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
received quick service.cooperative & …
received quick service.cooperative & staff that undewrstood our current situation.
10 de junio de 2026
Respuesta de Affinity Water
Hi Sudha, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
They keep us up-to-date when there’s a…
They keep us up-to-date when there’s a problem with Texts.
Are helpful on the phone.
17 de junio de 2026
Respuesta de Affinity Water
Hi julie Marshall, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Mr and Mrs E Murphy, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Responsive and helpful
Affinity were responsive and helpful when I had to take over my late family member's account and quick to send me a refund cheque for water not used after disconnection. A phone chat with a live assistant (not a chat bot) was polite, friendly and helpful in getting a later revised bill arranged to reflect the fact no water was being used, although I still had to pay the standing charges. The online portal was easy to use and download ongoing bills from and make payments without having to set up a direct debit.
15 de mayo de 2026
Respuesta de Affinity Water
Hi Erica Rae, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
The price and service was good
1 de abril de 2026
Respuesta de Affinity Water
Hi Steve, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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