Response time was great from bank to wallet but the transfer from wallet to CAD Interac account took longer this time; not typical of Africhange, thankfully. Would have scored Excellent (5 star) but f... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Overall, I find your services satisfactory. Your awesome website and mobile app, plus your quick and effective resolutions of the few tickets I raised earned your team the five stars rating fro... Ver más
La empresa ha respondido
I had a transaction delay issue, I reached out to them and they explained that the issue was with their transfer partner and they refunded my money back to my wallet almost immediately and advised tha... Ver más
La empresa ha respondido
Opening account in Nigeria is too cumbersome. On 8/10/2026 I tried to open an account. After 2 days, I was asked to provide my bank statement which I provided yet the account is not available. I forwa... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de transferencia de dinero
- también en la categoría
- Institución financiera
- Servicio financiero no bancario
- Servicios financieros alternativos
Escrito por la empresa
Africhange is a trusted cross-border payments platform designed to make sending and receiving money between Africa and the rest of the world fast, secure, and affordable. We empower individuals and businesses to move money seamlessly with competitive exchange rates, low fees, and reliable delivery. Our mission is to eliminate the stress and high costs of international transfers. Through our easy-to-use app, users can convert currencies, pay bills, and manage wallets, whether supporting family, paying tuition, or handling business payments. We prioritize transparency with no hidden charges; you’ll always see the exact amount your recipient receives before you commit. Your security is our top priority, backed by advanced technology and strict compliance standards. Our dedicated support team is always ready to assist. For questions or feedback, contact us at support@africhange.com or via our official in-app support. Africhange is your financial bridge connecting people and opportunities across borders.
Send money globally, fast and secure
Escrito por la empresa
- Join thousands choosing Africhange today, transfers made easy.
- Send money across borders with speed, ease, and confidence using Africhange. Enjoy smooth, reliable transfers designed for your everyday needs, whether supporting loved ones or making important payments. With competitive rates and a seamless experience, moving your money is simple. Join thousands who trust Africhange for fast, dependable global transfers that work.
Refer and Earn!!!
Turn your transfers in rewards
Join thousands earning rewards with Afripoints, get more value on every transaction
Información de contacto
3,9
Muy bueno
726 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 24 horas
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Always available and instant feed back
Always available and instant feed back
THUMP.UP
18 de agosto de 2026
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
No solution to my enquiry...I asked for…
No solution to my enquiry...I asked for the conversion amount I sent...This was not provided with reason due to companies policy and I asked for the rate at least. Still was not provided. Why can't I know the conversion rate used at that time.
17 de agosto de 2026
Respuesta de africhange.com
Hello,
I am sorry about your experience.
We’re unable to provide our customers' transaction details to a third party. This is in compliance with data protection laws.
Kindly ask the registered user to reach out to us or emmanuel@africhange.com, account manager for inquiries about their transactions, and information will be provided immediately.
We’d love the chance to make this right. Thanks
Hi to be very honest I'm so happy with…
Hi to be very honest I'm so happy with Africhange, because there was a i tried sending money to Nigeria, the money is out of my bank but couldn't get to final destination, i reached out to the management team, without waisting time the resollved the issue and the money got to the destination, they also called and emailed me, apologize for the inconveniences and resolved the issue, thanks
17 de agosto de 2026
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
They stressed me too much
They stressed me too much. Asked for too much informations. They also too so long to verify. Customer service was very bad
16 de agosto de 2026
Respuesta de africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has emailed your registered email address to assist you directly and provide more information. We’d love the chance to make this right. Thanks.
quick response to issues raised
16 de agosto de 2026
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Respuesta de africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Stressful uploading my means of id.
21 de agosto de 2026
Respuesta de africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
Quick response to my question and…
Quick response to my question and useful answer to the query
22 de agosto de 2026
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Quick response to questions and…
Quick response to questions and immediate deposit to account.
15 de agosto de 2026
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Improve your turn around time for…
Improve your turn around time for quicker resolution of complaints
21 de agosto de 2026
Respuesta de africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email at your registered email address to provide more information and assist you directly. We’d love the chance to make this right. Thanks
Discrepancies between Help Centre and app
I recently left a 5-star review for your services on August 13, 2026. However, I am here to seek clarification regarding the terms of your new customer discount. My 1st transfer was $2000. When I previously chatted with your customer service representative, Mr. O, on my 2nd transfer, I specifically asked if the $3,000 CAD limit for the new customer rate applied to each transfer 3 times, or if it was a cumulative total. I was given the impression that the limit applied to cumulative total. I was informed that I could only send an additional $1,000 at the discounted rate.
I discovered this morning that a friend of mine was able to process three separate transfers of $3,000 CAD each using the new customer rate. This suggests a significant discrepancy between the information provided by your Help Centre and the actual application of the discounted rate (on the app). Because of this guidance, I feel I have missed the opportunity to transfer $5,000 CAD at the promotional rate. Could a supervisor please explain this discrepancy and let me know if there is any way to rectify this? I would have sent this directly to Africhange but wary of a runaround by your Customer Service.
21 de agosto de 2026
Opinión espontánea
Respuesta de africhange.com
Hello,
Kindly send a message to your account manager via email, emmanuel@africhange.com to get more information and assistance directly.
You can also find the terms & Conditions on the rate calculator before login or visit the page here: https://africhange.com/promo-rates
Good rate information
20 de junio de 2026
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Thank you 🙏 It is done ,reflecting on…
Thank you 🙏 It is done ,reflecting on my Wallet now
Please is the email linked already
Thank you 🙏
21 de agosto de 2026
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
Pleasse reach out to your account manager via email at emmanuel@africhange if you have more inquiries.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Respuesta de africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
It was just disappointing today
It was just disappointing today. My transfer took almost an hour and it made me run late for work. Nobody replied my messages in the support chat box. But I'm glad it has been rectified.
20 de agosto de 2026
Respuesta de africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
good service
20 de agosto de 2026
Respuesta de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Terrible customer support and endless…
Terrible customer support and endless delays. I submitted all the required documents sent to my email for verification, but my account is still not approved. Customer support is extremely poor and unresponsive. Very frustrating experience.
20 de agosto de 2026
Respuesta de africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you and provide support on the email that wa sent to you . We’d love the chance to make this right. Thanks.
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