Hi lovely,
We’d just like to clarify a few details regarding your order, as the information in your review isn’t quite accurate.
Your order was placed on March 15 and the item was listed as a pre-order on our website at the time of purchase. As soon as the item was restocked, your package was shipped on March 30. According to the tracking, it was already in transit and had reached New Zealand at the time your review was posted.
As of now (May 3), your parcel should be very close to delivery. While there has been a slight delay, we always do our best to dispatch pre-order items as soon as they arrive, exactly as outlined on our product pages. Please note that estimated delivery timeframes apply to in-stock items only.
We truly appreciate your patience and understanding, and we kindly ask that you reach out to us via email if you need any updates. Reviews like this can really impact a small business, and we’re always here to help and make things right for you 🤍