Agende Opiniones 

Extremely disappointing experience. I ordered on 2 September and received a defective product on 8 September. I was promised a replacement on 15 September and as of 20 October I am still waiting. I have chased numerous times and received lots of apologies and lots of promises of dates that are then not met, but still no product. I have had enough and today requested a refund.

I understand this is a new business and things go wrong. How you then deal with this is crucial and the experience has been awful. It would have been better to pause promotion and fulfil the orders you haven’t met rather than constantly posting for new business in my opinion. Constant posts about how much profit the business has made in its first month while customers still haven’t received their orders is in very bad taste.

I placed my order on 16 September and, over a month later, I still haven’t received it.

I’ve been given several dispatch dates, none of which have been met. The latest estimate is between 22 and 30 October, but after so many broken promises, I have little confidence in this either.

What I find particularly disappointing is that the company continues to actively market and sell products while existing orders remain unfulfilled.

I understand that delays happen, especially with smaller businesses, but clear communication and realistic delivery times should be a basic expectation.

I was genuinely excited about this planner, but the whole experience has been incredibly frustrating. At this point, I’ve completely lost confidence in the company.

Cannot begin to explain what a frustrating and disappointing debacle it has been, trying to support and engage with this brand. Purchased on pre order, for September 22nd dispatch. Weeks went by, no comms whatsoever from the team. Dispatch deadline was breached, and again, I had to chase them for an update. All the while I was respectful, understanding and supporting of the business as it navigated the launch issues and general new business teething. I am a fan of the owner, and via her instagram, felt I had good visibility of the issues they were experiencing, she was doing her best to manage expectations, sort issues etc. But all came to a head when, finally- and weeks late- the order was dispatched with a 24hr notice turnaround. I was out of the country, and immediately contacted the courier to arrange redelivery for when I returned. This was all sorted and I received redelivery confirmation from the courier. However, unfortunately, they went ahead and delivered, left unsafe and package subsequently cannot be found.
I explained the problem to the Agende team, proactively sent across everything I could possibly think of in terms of supporting evidence (redelivery confirmation details, proof package had been left unsafe and on the original delivery date, boarding pass from my flight to show I was not in the country, etc etc etc). After months of issues and delays, I feel I have tolerated as much as I am willing to, from a brand which markets itself so loudly as being a luxury product and experience… but executes its business in the opposite way. I requested the order be cancelled and a refund processed. I made clear I would be happy to support further with any claim against the courier, acknowledging this particular element of issue lay with them. Agende Customer service team have been incredibly unhelpful and have now stopped replying to my emails completely. I have chased numerous times, but no reply from anyone. The last comment I received was that they needed to conduct an investigation- which is fair. But I pointed out that, in light of so much evidential proof of a courier error, they are clearly at fault. Therefore it is inappropriate for me as an Agende client to wait out an internal investigation between them and their contractor. I requested the refund be processed. Have received no acknowledgement or response to date, despite raising this issue over a week ago now.

My conclusion on this is that this is just another trashy, fast fashion mindset, clickbait operation. Most of the energy and focus for the team at Agende seems to be laser fixed on perpetuating the next sale, new products, and creating hype on socials. Existing or supporting customers, who have provided so much content and momentum for the brand, are left in the dust, without care, comment or remuneration. Disgraceful con job, in my opinion. The many other reviews here from other clients would seem to align with my experience. Avoid avoid avoid. So many other young women in business who build proportional to their operation size and capability, to ensure a top quality product and experience for clients in the luxury market. Your money is better spent elsewhere, on a more genuine and robust product / experience.

Avoid this company at all costs. I placed an order on launch day, within 15 mins of the launch and my agenda took 4 weeks to arrive. When I chased it up, I was told that the order I placed was actually a preorder. That was never made clear to me when I made the order, nor did I recieve any emails to state that it was a preorder.

My agenda arrived in a huge box, with a torn up bag inside. Isobel states she wanted the brand to have a luxury unboxing experience. This certainly did not.

When I opened up the agenda, I noticed it had several marks and scratches on it (I had gone with the suede, which I knew would eventually mark but didn't expect it to arrive marked). When I emailed customer service to complain, I was told that suede does mark and that the marks should brush out. They didn't, so I asked to return it for a full refund. They agreed and told me I'd receive a prepaid returns label "shortly". I've been waiting 10 days for that label and have chased it up numerous times.

I'm all for supporting British, female founded brands but you cannot promise Hermes style luxury and present your customers with this level of customer service and damaged products. I'm now nearly £200 out of pocket, and unsure how on earth to return it. Perhaps one for trading standards.

As someone who runs a successful e-commerce business myself, I completely understand that occasional shipping delays can happen. However, I placed my order on 26th September, expecting delivery before 5th October, and have since been met with constant delays, with the delivery date being pushed back further every week.

What makes this particularly frustrating is seeing the founder regularly posting videos celebrating £1 million in sales in a single month, while existing customers are still waiting for orders that should have arrived weeks ago.

I work hard for my money and am happy to pay a premium for high-quality products, but I also expect a reasonable level of customer service. Unfortunately, my experience has been extremely disappointing, with communication and service falling well below what I would expect, even from budget retailers such as Shein.

I have now requested to cancel my order, having completely lost confidence in the company.

Based on my experience, I would strongly recommend looking elsewhere before placing an order. A company's success should be measured not just by its sales figures, but by how it treats the customers who contribute to them.

Customer service was non-existent - if you try and cancel an order you're ignored (and any requests for help on social media accounts are ignored or deleted!).
Product still (eventually) dispatched, then when you try and arrange a return, you're sent in circles. When I did eventually return the product (it was damaged), I had emails saying they had received the parcel but only acknowledging part of it, then an email saying they hadn't received - no one seemed to know what was going on and emails took ages to get a response. Crossed replies continued and failing a sensible answer from the company, a credit card chargeback got me my refund. All very annoying when you're seeing Lorna on Insta SO excited to hit £1m sales. With no real customer service...

I ordered my Agende organiser the third week in September and was originally promised dispatch before 5 October. That deadline came and went. I was then given a revised dispatch window of 12–16 October.

It is now 17 October. My order has still not been dispatched, and I’ve received no individual explanation or meaningful update.

And I’m far from the worst affected. There are customers who ordered on launch day who are apparently still waiting for their purchases.

I appreciate that Agende is a new business. You can forgive a young company for underestimating demand. You can forgive a fulfilment partner letting them down. You can even forgive a chaotic launch.

What becomes much harder to forgive is repeatedly promising dispatch dates you don’t meet, without keeping individual customers properly informed.

Meanwhile, the founder has been appearing on podcasts, proudly discussing the company’s £1 million in sales.

And absolutely, that is an extraordinary achievement worthy of celebration. But surely the time to celebrate is after you’ve fulfilled the orders that made that success possible?

The very customers who helped create that £1 million success are still waiting to receive what they paid for.

£1 million in sales is not the same as £1 million in successfully fulfilled orders.

I follow the founder on Instagram and was genuinely excited to support this business, as I needed a new planner. I still want the product I ordered. But the contrast between the public celebration of success and the experience of customers waiting for their orders is incredibly disappointing.

This is where a logistical problem becomes a customer-trust problem.

I sincerely hope Agende succeeds, but success should be measured by more than sales figures. It should also be measured by how you treat the customers who put their trust — and their money — in your business.

Absolute crooks. I ordered on the 14th September for delivery on 29th September and its still not here well over a month later, with no dispatch date in sight.
All the positive reviews are from influencers who seemingly have no issue receiving theirs. All while Isabelle posts and appears on podcasts about making (or stealing) £1m.
If you do get any response from the customer team, they'll give you a made up dispatch window to shut you up for a couple of weeks, then you go through the cycle again. Genuinely the worst experience I have ever had with a business and there is no excuse for how they have handled anything.

Tough review. I’m not the usual demographic of Isobel Lorna’s followership , but I am certainly her consumer market. I’ve used planners and organisers throughout my school years, university and career as a healthcare professional. I have a Smythson desk agenda (Duke organiser) purchased over 12 years ago, a mulberry medium planner and a LV PM size agenda. The Smythson sits in my home office and LV in my handbag. Mulberry used sporadically over the years. I was in search of another desk agenda for my workplace office and Agende seemed to fit the bill. The price wasn’t the issue given how much I’ve spent on the other brands. It’s not a size I’d carry around.

However, I was thoroughly disappointed.
The leather is premium but that’s about it. Frankly, you can get the same if not better quality leather from other agenda companies. The ring mechanism is extremely poor which will make this agenda redundant and unusable in no time. It does not have the push mechanism all others do and this is already starting to warp the rings. The ring spacing is not standard - 4 rings spaced differently to standard agendas - so you can only use Agende inserts (this is good only for Isobel’s business). The inserts are substandard quality - poor quality paper, non-premium branding and limited functionality.

The mirror is pointless - who needs this in an agenda?! Whiteboard - who uses this on a daily basis?!

The agenda is way too bulky to carry around with you and most customers who have fallen for the hype will sadly regret this choice. For me, it’s just not functional enough even as a desk agenda, and as the ring mechanism is already starting to warp, the Agende is being returned.

If you want functionality and luxury, look for Smythson, Mulberry, LV and even Filofax.

Save the pennies on this one!

I was advised the stock would be in by 05.10 and dispatched by 07.10. The order was a gift. Chased customer services and can expect a distpach by 22.10.26 - so very overdue.
I agree with the comments that all over their social media there is no acknowledgement of the disappointment this is causing. She is all about her luxury lifestyle yet fails to provide basic customer service for a very expensive product.

I came on here to see whether I’d be the only who encountered the issue with non-fulfilled orders but apparently not. I ordered on launch day - still haven’t received my Agende as of today. I reached out to customer service but never got a reply. Luckily I was able to cancel the payment. Definitely won’t be ordering again.

I honestly feel sick even giving this company 1 star!!

Still no order, absolutely no response from customer service, yet all over social media she's constantly posting about how successful she is and how amazing her business is. How about actually fulfilling the orders people have paid for?!

I genuinely cannot believe what an absolute sham this company is! The lack of professionalism, accountability and basic customer service is shocking. I can't even stand watching her videos anymore because it's all so fake when you know how customers are actually being treated.

And after reading all these reviews, it's clear I'm FAR from the only person this has happened to. SO many people are in the exact same situation, yet she seems more interested in showing off her success than sorting out the mess her paying customers are dealing with.

An absolute joke of a company. It's beyond frustrating, and quite frankly, it comes across as though she doesn't give a flying toss about the people who have spent their hard-earned money supporting her business.

Really appalled by the overall customer service (or lack thereof) I have experienced from this brand. I wish them all the best in the future but I will not be re-ordering.

My experience ordering from AGENDE –

Order placed 18th September, £273 paid, and still no dispatch date almost a month later.

18 Sept: Ordered my AGENDE. Shopify initially indicated dispatch on 22 Sept, delivery by 26 Sept.

19 Sept: AGENDE announced the original pre-order had sold out. The next batch would dispatch 5 Oct.

24 Sept: Chased my order. Told it wouldn't dispatch until 5 Oct.

5 Oct: Emailed again as no dispatch notification. No direct response.

6 Oct: Isobel emailed customers explaining fulfilment issues and changes to operations.

8 Oct: Isobel confirmed my new dispatch window of 12–16 Oct, with upgraded express delivery. Finally, some reassurance.

13 Oct: Chased again. Told dispatch had moved AGAIN to 17–22 Oct.

14 Oct: Raised a formal complaint about the repeated delays.

15 Oct: Rex acknowledged the issues and reassured me they were working to honour the 16 Oct deadline.

16 Oct: Still no dispatch. Now told they're aiming to dispatch most outstanding orders by 22 Oct, with no confirmed date for mine.

16 Oct: Escalation requested to Isobel. Received another generic response blaming launch demand, without addressing my questions.

Meanwhile, new orders are being advertised with a 22 October dispatch date, and I'm aware of customers who ordered after me already receiving theirs.

AGENDE is celebrating over £1 million in sales, but I'd genuinely like to know how much of that represents orders that haven't actually been fulfilled.

I want the product, not a refund. But after paying £273 almost a month ago, the constant moving of dispatch dates and lack of proactive communication simply isn't good enough.

For a company that positioned themselves next to Hermes, using them as the marketing hook- they certainly aren’t giving luxury experience!

There are other luxury options on the market that give the same subtle elegance… try Mulberry, Aspinal of London, Holland Cooper or even Hermes themselves!

I ordered in the first hour before the website even launched. Products were “available” it’s now 14th of October and still nothing has been send ! While they promote pre order after pre order but the customers that ordered at the first hour are still waiting! It’s starting to feel like a whole scam. Customer service hardly responds or are promising dates to send out the order but nothing is happening. Very very disappointing!!!

Despite a delay from the initial dispatch date, I have to say that the wait was absolutely worth it! The customer service team kept me informed throughout the process, which I really appreciated.

When the product finally arrived, it exceeded my expectations. The Agende is genuinely beautiful, and I am extremely happy with it. The quality and attention to detail make it clear that a lot of thought has gone into the product.

I also want to emphasise that I am not an influencer, and this is not a sponsored review. I am simply a genuine customer sharing my honest experience and opinion. I believe in giving credit where credit is due, and the Agende deserves it. Despite the initial delay, I am delighted with my purchase and would happily recommend it to others.

Sometimes, a product really does turn out to be even better than you expected, and this was one of those occasions!

I genuinely cannot believe how appalling my experience with Agende has been. Just when I thought their customer service couldn't get any worse, they've somehow managed to outdo themselves.

I placed my order on 4 September, deliberately paying MORE to purchase items individually because they advertised an earlier delivery date (22 September). The cheaper full set was expected on 5 October.

My order finally arrived on 8 October. So I paid MORE to receive it LATER. Brilliant.

And then the real disappointment. TWO of the four planner clasps were broken, rendering it unusable, and the mirror had glue and threads protruding from it (the mirror bit is minor but still annoying for a "luxury" product.)

I reported everything immediately, supplied photographic evidence and spent days chasing unanswered emails. Eventually, Agende apologised and told me my exchange was awaiting approval.

Today, 5 days after I emailed in asking how to exchange, I had enough and just asked for a refund and how to do that -and guess what they REJECTED my return.

Their official reason?

"POD shows parcel in perfect condition."

I'm sorry, WHAT?!

The outside of the parcel was fine. It's the products INSIDE that are broken!

Apparently, Agende thinks that because a cardboard box survived the delivery journey, the contents must be absolutely perfect. Fascinating logic.

So after waiting over a month, receiving broken products and spending days chasing customer service, I'm now being refused permission to return them.

At this point, it's gone beyond dreadful customer service. I'm genuinely concerned about how this company is treating its customers and their consumer rights.

Under the UK Consumer Rights Act 2015, customers generally have the right to reject faulty goods within 30 days. I reported these defects on the DAY they arrived.

I run a business myself. Mistakes happen, I understand that. But refusing to take responsibility for faulty products, despite photographic evidence, is astonishing.

I've now formally requested a full refund and am taking steps to dispute the payment through my bank.

Luxury marketing. Premium prices. Broken products. And a returns policy that apparently cares more about the cardboard box than what's inside it.

Please research independent reviews and genuine customer experiences before spending your money here. I really wish I had.

I will update this review if Agende finally provides a satisfactory resolution and processes my refund. Until then, I cannot recommend this company.

Agree with all the 1-star reviews, and disgusted by the 5-star reviews posted by faux influencers, as requested by the PR firm hired by Isobel (instead of hiring any actual customer service or product fulfilment). Terrible business, with seemingly no actual product, and zero communication. Do not purchase from this scam of a business.

If you ordered something and your dispatch date has been and gone, and you have genuinely tried contacting customer services but have not received a personalised (not one of those mass "Hi lovely" mailing list 'updates') reply, you can get your money back by raising a claim with your card provider.

I've been emailing asking to cancel for over a week and heard nothing. My card company helped me out immediately.