Agende Opiniones 

Absolutely shocking customer service no response to 2 emails and whilst what I have purchased is nice once I do get the additional orders I certainly won’t be using again or recommending

I placed a pre-order on 24 September, purchasing several items which are not inexpensive.

I initially received an email for each item saying that my order was “ready to be shipped, boxed, ribboned and waiting”, which gave me confidence that everything was progressing as expected.

However, on Friday I then received another email for each item asking me to “complete order”. As payment had already been made, I checked my PayPal account to make sure the payment had gone through — and it had. I followed the link in the email, but there was nothing in my basket.

I contacted customer service through the website and received a response suggesting that it may relate to different stages of the ordering process. I was then asked for my order number. I explained that I had never actually received an order number, after which I heard nothing further.

I contacted the company again through their contact page and received a reply on Saturday saying that there was no order number showing under my email address. Since then, I have sent several emails providing proof of payment and explaining the situation, but I have still had no response since 6:20pm on Saturday.

I completely understand that mistakes and technical issues can happen. What I find disappointing is the way this has been handled afterwards. When you are taking payment for products that are not cheap, I expect a reasonable level of customer service and communication, particularly when I have provided proof of payment and am simply trying to establish what has happened to my order.

I also feel that, as the founder of the company, you would want to know when a customer is experiencing this level of difficulty. A company’s customers are the people who are buying into the brand, and whilst social media and maintaining a strong online presence are clearly important, customer service should surely be just as important.

At the moment, I have no confirmed order number, no confirmation that my order is being processed and no meaningful update from the company.

The original problem could have been a simple technical or administrative error. It is the lack of communication and follow-up that has turned it into such a frustrating experience.

I hope someone from the company eventually takes the time to look into what has happened and, more importantly, considers how situations like this are dealt with in future.
A very frustrated and disapointed customer

Amazing company

I placed an order on 05/09/2026, when the website clearly stated that the item was available for pre-order with delivery expected by 22/09/2026.

It is now a week past the expected delivery date and I have received no order, no update on the delivery, and no communication whatsoever to explain that there is a delay.

I emailed customer services last week to ask for an update and have received no response either.

The lack of communication and customer service has been extremely disappointing, particularly given the price of the product. The website may advertise a “luxury” product, but unfortunately the service has felt anything but luxurious.

I would simply expect clear communication when an order is delayed and a response to a customer’s email. Very disappointing experience.