agero.com Opiniones 

Nightmare!! I had a flat tire and had them come to “assist”. Some kid in a pickup truck pulls up, doesn’t have the right equipment and tells me I had somehow stripped the lug nuts. He said no one can assist me and I need to get it towed. Thank God a man in a jeep pulled up and was immediately able to get the lug nuts off because they were NoT stripped at all! Never again will I use this company.

I had a failed front strut, needed a short tow (6 blocks) to the repair shop. I have roadside assistance on my Erie auto policy, so this should be no problem, right? Well, not exactly. I knew from a previous lockout experience that Agero is difficult to deal with, so I got my insurance agency involved right away.

It didn't matter. After eight (8) calls to my agency -- two of which were transferred to Agero -- an agent finally told me to find a tow on my own and submit it for reimbursement. Fortunately, I was in front of my house, so I could scoot inside and use my laptop to find a tow.

During the two calls transferred to Agero, I never actually spoke to a human being. Their bots said there was no coverage connected to my phone number, and attempts to enter my policy number resulted in my being disconnected from Agero.

It's bad enough that Agero failed, but when my insurance agency tells me to find my own service, that begs the question of why Erie bothers using Agero at all. I have begun shopping my auto policy to other companies, with an emphasis on good roadside assistance reviews. I hope I never need it again, but if I do I don't want this experience again.

NOTE: Here is my theory of what Agero is actually doing, based on numerous reviews from customers and providers.
1. An insurance policyholder needs roadside assistance (a tow, jump start, lockout, etc.). They call their insurance 800 number, which connects them with Agero.
2. Agero tells the policyholder they can find no policy for that customer that includes roadside assistance, but offers to send somebody if the customer pays Agero directly. The customer, under duress and often by the side of the road, pulls out a credit card and pays Agero's fee.
3. Agero then sends a tow truck or locksmith, but pays that tow company or locksmith a fraction of what it just collected from the customer. That $200 for a tow? My own tow, dealing directly with the tow company, was $125. Tow rates that are part of an insurance company contract are generally lower, since they have more leverage than I do as an individual.

Conclusion: This is a maneuver by Agero to sidestep its fee guidelines as set by contracts with insurance companies. By forcing a roadside assistance call into a private, non-insurance transaction with a stranded individual, Agero collects more per service than it could if it followed its insurance contracts. It does not necessarily share that with the providers; it pockets the extra money.

I am surprised that the insurance companies using Agero have not yet figured out this scam.

My insurance company used Agero to send a service provider to pick up my camper from my home and have it towed to a repair facility. The service provider caused over $2000 worth of damage to my camper, I have photo and video proof that the damage was caused by their service provider, and Agero is refusing to hold the service provider liable. They have been impossible to deal with, they are ignoring clear evidence, they will not provide me with contact information for management, and they have been almost completely unresponsive to emails. This is a trash company, with terrible customer service, and obviously zero ethics. Terrible.

“AGERO is not the first instance of my employment in a Remote capacity but it is my first time experiencing blatant manipulation of usual merit-based work practices to one of noticeable alteration of work processes to adversely project unfavorable perception and outcomes on the work performance of an employee, myself, a Disabled Senior Citizen Military Veteran.”

The above is word-for-word the very second sentence of my AGERO resignation letter.

Started working at AGERO in 2021 until early 2026. A favorable experience at first because of my satisfaction with helping others, whether they be patients, customers, or in this instance, individuals requiring roadside assistance.

Continued employment at AGERO markedly changed around late 2023 after being involuntarily transferred to the Connected Vehicle (CV) Department without notice: I was marked MIA (missing in action) from work multiple times (including the VERY FIRST DAY of my transfer) for which I had to continually request correction of (my attendance record was, and remains flawless). My CV supervisor unilaterally deducted one entire day from my weekly work schedule without explanation, which was restored after I complained.

There was the African supervisor who sat in on a ZOOM call with my assigned supervisor and blatantly LIED about the delayed response times to my requests for supervisory support during active customer calls (that NEVER happened, she said)-the very next morning I sent my supervisor a screenshot of an instance from the previous week, a request for assistance that was never responded to and only ended when the customer got tired of waiting and which led to me signing off work after my scheduled sign-off time. The screenshotted message disappeared into the void, never to be remarked on again.

With the assistance of a Department of Veterans Affairs Doctor I applied for and was granted a “Reasonable Accommodation” under the Americans with Disabilities Act, to be transferred back to the Roadside department.

Instead I was actually reassigned adjacent to the Roadside department, doing the same work but with the added responsibility of having the actual Roadside Agents transfer their customer calls to me to obtain payment for out-of-pocket roadside services.

This is when I noticed that most of the newer Roadside Agents were mostly heavily-accented foreign national workers, Phillipinos, Africans, Haitians, and instead of just taking customer payments I was consistently correcting grievous errors of their work product, with the customers in many instances not owing any payment because they were actually covered, or becoming annoyed with me because the other Agents had either indicated the wrong vehicle, vehicle locations, policy number, or even the customer’s name.

The additional time that I spent on THEIR corrections were held against ME, ensuring that I continued to receive poor ratings compared to the other Agents in terms of job performance times, work incentives, and unfavorable rankings in the Shift Bids (where once or twice a year Agents got to bid for more favorable work shifts).

I began to be plagued with peculiar calls which were unnecessarily lengthy and resulted in no work outcome because the calls would always result in a draft or be declined. The time I spent on these calls also negatively impacted my work performance times.

The metrics for work incentives and bonuses also bizarrely changed from being rewarded for good job performance and instead were changed to incentives for providing answers to ridiculous questions on pop-culture, i.e., what famous actor starred in the 2017 movie….?
This is when resignation became more than just a passing thought.

Then I began to experience peculiar network issues and outages that sometimes occurred multiple times per shift resulting in lost productivity. My computer was blamed.

I purchased a brand new laptop and the issues did not stop-my assigned supervisor even disingenuously accused me of probably causing a network outage by accidentally pressing the Numbers button!

I had my new device inspected by outside tech support (the Geek Squad) and was advised of multiple viruses and malware which only could have come from AGERO because whenever I used my computer when not working I have historically ALWAYS used a very good pricey VPN (even with the old computer), and later added antivirus software.

It is disgusting that AGERO would let acts like this occur in a system where every phone call and moment of everyone’s computer screen is monitored and recorded.

Easily without a doubt this was the worst work experience of my entire existence - and I once worked alongside honest, hardworking migrants landscaping and digging ditches in the hot Florida sun!

We are a contracted towing company through AGER0 SWOOP.
Unfortunately, we got scammed by this Firestone, customer, Emily Hurst and Agero damaged vehicle specialist Daniel Munoz.
We were called by the customer, Emily Hurst to tow her vehicle from the parking lot at Firestone to the overhead door or service entrance at Firestone. We dropped the vehicle at Firestone and the technician ran the car into the hoist and knocked off the mirror. The manager and a technician were very apologetic to the driver and the driver took photographs and videos and called Emily hurst the owner of the vehicle and told her what happened. Firestone employees said they would take care of it our driver left. After a few days, we get a call from Agero Swoop telling us that they're going to charge us back.$1,066.22. Agero claims representative (Daniel Munoz) automatically assumed we were responsible, even though we had all the pertinent information and photos. Upon several calls and no responses from vehicle owner, Emily hurst, agero's Daniel Munoz and now new service manager at the Firestone. No one will reply.
Vehicle Owner, Emily, hurst Firestone and Agero Daniel Muniz scammed us. All we were doing, was trying to do the right thing.
Beware of these people they take no responsibility for their actions.

TERRIBLE COMPANY. THEY WILL TAKE YOUR MONEY AND NOT PROVIDE SERVICE.
OBVIOUSLY FOREIGNERS ON THE PHONE WHICH EQUALS ZERO CUSTOMER SERVICE.

Aweful the way customers speak to the techs using foul language and demanding the techs to be there right away. No respect. My spouse works for them and has had customers treat him so rude and talk so aweful to him. If my husband gets in an accident to help someone will they go help him, if he dies will they bring him back. they need to remember these techs have families too. How aweful people behave. Its not their fault you blew a tire or locked yourself out. They are coming to help you and sometimes the pays not even worth it to go help someone.

Agero Road Side Service does not deserve any stars! The owner is a crook. He told me my USAA Insurance Company would not pay for my towing, so I had to pay on the spot $200.00, or he could not tow me. Then Agero Road Sidee Service charged my USAA Insurance Company. What a scam!! He got paid twice. Do not use this company. However, the driver was very nice, not sure he was in on it. My insurance reimbursed me. I thought something was off when Agero would not send me a receipt for the $200. I asked him multiply times. He said he would, but never did. What a scam!!! I just don't want anyone else to go through what I did.

Our experience was extremely disappointing. We were grossly overcharged for a simple tow, far beyond what local towing companies typically charge for the same service. As we soon found out after the tow from the lady with the towing company how much they charge then what agero charged was triple the cost.
What made this worse is that a representative from Agero admitted on the phone that the pricing was high because they “need to make a profit.” I understand businesses need to earn money, but that should not come at the expense of customers who are already in a stressful roadside situation and expecting fair, transparent pricing.
The cost felt predatory rather than reasonable. When you’re stranded and relying on your insurance’s roadside assistance, you expect help — not to feel taken advantage of.
I would strongly caution anyone relying on Agero through State Farm to verify towing costs ahead of time or consider alternative roadside assistance options if possible.
Cancelled our insurance with State Farm today after 20 years of business due to this scam of a company called Agero.

I own an insurance brokerage and Safeco, now Liberty mutual outsources emergency road service to this company and my elderly ill client waited 4 hours for a jump/tow. This is deplorable/unacceptable/pathetic... This is metro Phoenix and there are plenty of towing companies within miles of his location. Do not use this company.

Needed a jump. Estimated time was 60-90 minutes. After 90 minutes, estimate was 35 minutes. I called, they said 15 minutes. An hour passed, I called and they said 10 minutes. When I complained, they hung up on me mid call. Horrible customer service and a wasted morning.

My State Farm claims agent assigned a tow through Agero. Throughout multiple calls, the Agero representative provided inaccurate information and refused to accept responsibility for the failures of the assigned tow company, OT&BU.

Agero first claimed the tow company scheduled the pickup for the next business day because they believed the vehicle was being taken to a repair shop. This was never the case. From the initial request around 1:00 PM, it was clearly stated the vehicle was to be towed to my residence. All businesses were open at that time.

Later, I was told the tow company was en route, yet I continued receiving texts pushing the pickup time later, with no response to calls or texts. I went to the tow lot at 4:45 PM, paid all fees owed, and was told the tow truck should arrive shortly, as it had reportedly been dispatched around 2:15 PM. I continued calling hourly until 8:00 PM, but the tow truck never arrived.

The next morning, the tow lot confirmed no tow driver ever came by, and they are open 24 hours. Despite this, the Agero representative claimed the driver attempted pickup but was turned away due to unpaid fees, which is false. I have receipts proving payment. As a result, my vehicle accrued an additional day of storage fees. The Agero representative refused to cover these added charges caused by their failure.

I requested reassignment of the tow to the tow lot currently holding my vehicle, but was told no, followed by another inaccurate claim that the company was not active in Agero’s system, despite the fact they regularly run Agero calls. Another tow company has now been assigned. Overall, I am appalled by Agero’s lack of accountability, poor communication, and the resulting financial impact on me.

They don't even deserve a star. This is the WORST company to work for. I'm even surprised they are still in business. I used to work for Agero about a year ago, and they treat the agents like sh*t, they allow to let the customers curse at us and use the excuse that the customers are upset and we need to put ourselves in their shoes. That is definitely BS because at the end of the day, I am a customer myself when driving and there is no excuse for people to be allowed to curse at the agents when they are trying their best to assist. The owner of this company is a big POS and all he worries about is making him look good and making his own money. He stopped giving out bonuses! He doesn't pay these agents enough money for the load of work they do. They deserve at least $20 an hour if u want people to work there longer and help the customers. You want agents to lie to these customers. The service providers as well say Agero is cheap as well and end their contact because Agero fails to pay them. I had lots of service providers call, curse me out on the phone when dispatching saying HELL NO, YOU GUYS ARE CHEAP AND HANGS UP. Their POS system they use is really cheap and they blame the agents saying it's the Internet or our computers. They NEVER want to take the blame for anything and want to put the blame on us. They lie during their interviews with the recruiter, they will ask you what is your availability but in reality, they will switch the schedule every 6 months doing a shift bid that's worthless and dumb, they use excuses of due to business needs. There are over 300+ employees so there's no excuse to say business needs. A lot of people quit this job during training which is sad. What does that tell you about this company? Save yourself from applying and working here. Thank me later.BTW the owner of this will try and delete this review but what he doesn't know is that that's already reports make to the BBB and they are already investigating. Not to mention Agero has so many lawsuits and also their CFO has resigned, hmmm I wonder why? THIS COMPANY HAS A BAD DOWNFALL ALWAYS SWITCHING THEIR POLICY ALWAYS SWITCHING SUPERVISOR EVERY MONTH.

Horrible customer service, non existent application team that ignores emails, tickets and denies any requests for a supervisor.

They did the job, which was jumping my dead battery. He was really nice at the start. Then he tried to sell me a battery because mine was dead. I said no thank you. Immediately his attitude shifted and he got mad and stormed off once it started. I was not expecting to be sold a battery. This was roadside assistance through USAA. I wish they would switch away from Agero. This dude made me feel uncomfortable the last few minutes. Cause I didnt buy a battery he wanted to sell me for $170.

Delays on delays. Why take the tow job if you can’t make it within 90 minutes? Now, they’re saying another 45 mins.

On August 18, 2025 we contacted our insurance who sent out a rep to jump start our vehicle through Agero. Now, 2.5 months later, our damage claim is behind denied because there is not enough evidence.

FACT: Before YOUR agent showed up, our vehicle simply said low battery. Everything else worked. Dash came on. Lights came on. Rear hatch and window opened. Running boards engaged. Car would respond when using the key fob. Clearly had power just a lower battery.

FACT: When your agent showed up he was LOST. He started at the fuse box under the hood - the total opposite side of the battery.

FACT: YOUR agent then disconnected the fuse block from the top of the battery and connected 1 jumper cable directly to the positive post of the battery and the other to the starter relay on the fuse. HE THEN FED POWER THERE WHICH IN TURNED FRIED THE STARTER RELAY.

FACT: After YOUR agent left the car would do nothing. No lights. No dash. Running boards didn't engage. Hatch would not open.

FACT: Car was towed by someone way more component than YOUR agent directly to the dealership and the dealership confirmed the starter relay had been fried!

We should not have to provide videos/photos as evidence as we rely on the services to help us NOT make things worse.

You services have been horrendous from the beginning.

I would not even give this company a 1 but it won’t let me go lower!!! I have insurance thru USAA. I broke down Feb 28th Triangle Town Center. The tow truck showed up with two people, neither of them looked experienced; my car had a mechanical issue they never tried to put my car in neutral. With the wheels locked slid my vehicle on the back of the tow truck rear end first and when they got to my house they jerked my vehicle off the tow truck scraping the nose of my car into my concrete driveway!!! BMW Z4 sits low and as they jerked the vehicle the car just dug into the concrete. It was not drivable but there is a way to put the vehicle in neutral. One guy was in the vehicle and when it finally got to the edge of the truck he braked the car so it wouldn’t hit my garage. I was traumatized but I didn’t argue with them because it was late at night and I feared for my safety. Upon reporting this to USAA and Agero, Agero has denied responsibility and now I have to fight to get my vehicle repaired. Photos and f the damage were submitted but they argue that my heckle was moved from my driveway before the photos were taken although there is clear evidence of how my vehicle was towed to the mechanic and my car was not driven after it as towed to my house. There is no way the damage could have been caused by any other source other than being delivered that night. Agero is a careless and wreckless company that allows untrained service technicians to drive their trucks. Agero will never tow anything I own ever again!!

Unbelievably poor service. You cannot speak to an individual and I had three tow trucks cancelled on me after an hour wait each. I went with AAA, and im canceling my tow coverage through agero on my UsAA policy. Horrible experience multiple times before today.

The tow truck driver moved my car from a parking spot and damaged my bumper.Then he took a picture. Claim denied.