agero.com Opiniones 

Told me 30-60 minutes for towing and took over 5 hours to arrive. Cancelled or delayed multiple times after being within 5 minutes

If I could give zero stars I would! Absolutely horrible service the technician damaged my battery during service which resulted in me having to replace my battery and they refuse To reimburse me for the damage. Claiming that the incident didn’t happen. when there was two a witnesses who witnessed the incident, they never even reached out to them for statements. The person responsible for handling the claim was not empathetic at all and insinuated I was lying about the event when I provided more than enough information, including pictures and a receipt for the incident.

AGERO is a real company?¿ where you get ripped off . Lied too, and experience the unbelievable customer service that you didn't think ever existed. How they stay in business? I made a for a roadside service 5/3/24 for a tow . Waited 45min. Then a guy pulls up in a regular car to change my tire. What you might ask. So I placed a second call. The customer service rep. Was so apologetic for what had taken place stating the the 1st customer rep had requested a tow but didn't know why I didn't receive one. So I waited 5-10 min for a text that gives the ETA. Never received it. Called back spoke to rep. 3. Explained my situation. Again rep was apologetic tried to help. However now the rep made me pay for a tow service in order to have one come out. I argued with the rep. Asked her to go over my policy so she can see that I had tow service paid for under my policy. Long story short. 3.5 hrs straight . Car never got towed. Today is Thursday 5/9/24 made 3 to for calls last 4 days for my refund all I get is lies with reference # saying it was refunded . So far 2 different reference # . No refund. To top it all the last call I made today the rep stated that I was not charged due to a cancelation of a tow. Yet my bank statement states different. Chasing for my money. AGERO REAL COMPANY . REAL JOKE . SHOULD NOT BE IN BUISNESS.

I got a flat on the highway and was able to get it off the closest exit. After they dropped my first tow truck service because of my location and it wasn’t even the right location! I had a hard time pinning my location but After two hours of waiting for a tow to come. My tow man came had my car up and ready and had a car seat for my toddler and my tow was approved through my insurance. However because agero didn’t want to pay for my tow man’s extra $50 they told him to drop me off somewhere. And they would find someone closer they didn’t have to pay extra for. I had my toddler with me and I know for a fact there wouldn’t be another tow company to pick up my service due to my location. The lady that was connecting my tow man to my service fought for me and my tow man that was 92 miles out of his way to pick me up. Just drop your customer off the side of the road because you don’t want to pay the extra money my insurance would cover; inconsiderate and rude. Apparently this is common.

First of all, this is totally garbage company and rip off customer like robbery. On April 13, 2024, my MDX 2020 car was suddenly turn off in Manhattan, NY while I was stuck in traffic. I called Acura roadside assistance for jump start and they sent a technician from Agreo roadside assistance who was totally unprofessional. After coming in spot, he demanded extra money for assistance where I have already paid $95.00 advanced through credit card. And he refused to help me if I don't pay him extra. I was frustrated, scared to meet such robbery technician who came in order to rip me off, not help. I paid double for jump starting.
Never touch with Agreo roadside assistance. They will just kill you instead of helping.

On 1/16/24 our Mazda CX-5 would not start at our residence. After trying everything we contacted the closest Mazda dealership and explained what was happening and after implementing their suggestions with no results, it became clear the car would have to be towed to the dealership for troubleshooting and repair. The "MyMazda" app had a roadside assistance function and thinking that there was some special relationship for Mazda owners, I contacted them and they advised they would dispatch a wrecker...but I had to pay $357.20 via credit card first. This seemed very high but about 3 hours later (glad it wasn't an emergency) a wrecker did show up, and the car was towed. As it turned out, rodents had destroyed much of wiring under the hood, and it was suggested that we file an insurance claim for the damage repair. This was done and our insurance adjuster stated that they could reimburse some of the cost of the tow, but they needed a receipt. Several phone calls to Mazda later I found that this had been handled by a company called AGERO. After literally dozens of phone calls, emails and texts, and speaking at length to no less than 6 different "customer care" (what a joke) agents, being promised a receipt within 48 hours - TWICE - this simple request was finally satisfied on 2/5/24...IT TOOK 3 WEEKS just to get a simple receipt! In the course of all this nonsense, I had contacted the actual towing company, and within minutes of my request they sent me THEIR receipt (what they were actually paid by AGERO) for $172.50 -- yep, AGERO had charged me more than DOUBLE of what the actual towing service had cost.
If you are aware of any company that uses AGERO for their so-called "roadside assistance" program, avoid them at all costs! They are nothing but a rip-off business and their laughable customer service is abysmally bad. Just call a local wrecker service and handle it yourself - you'll be better off.
3 weeks to get a simple receipt after charging me DOUBLE??? Unbelievable.

Zero assistance happens with these people. I have USAA and this is the first time I have ever needed a tow and an hour later they cancelled and said I was on my own. But they were nice enough to text me a phone number to call a tow trucking company on my own.

They need an option for 0 stars for this ridiculous company. I have USAA and they contract with these clowns for some reason, so my car is locked, and my key fob stopped working one day (I only had 1 key fob and no sword key) I call for roadside assistance and they send out a guy from Agero and in the process of getting into my car, the genius breaks off a piece of the panel on my door. So now, instead of one problem, I now have 2 problems. Mr. Genius says "oh that's never happened before" He then begs me not to go through the insurance because "it is just a cheap piece of plastic on an expensive car." Of course, I contact USAA and let them know about the situation immediately, so I get an email from this terrible company Agero, asking me to send them pictures from 30 different angles of the damage, an estimate and their form to be filled out, so I get that all done and send it all to them. Then I get an email asking me to fill out the form yet again, so I do and send it back to them. Then one day they call and I miss the call because I work for a living and I cant answer every call and they leave me a voicemail saying "the case will now be closed due to no contact" I call them back with a quickness and let them know that no one is closing anything, that is simply not going to happen! Mr. John is the adjustor, and he never answers his phone or his emails, when I call, I only get a receptionist who knows absolutely nothing. The receptionist will transfer me to 6 different people who never answer their phones and do not answer emails. I know one of the supervisors there, named JACKIE blocked my phone number, very professional JACKIE from Agero! The two times that I have actually been able to get ahold of the genius John, he tells me that he doesn't have any information on my case and so he's unable to do anything with it!!! I said "what more information do you need? I have sent everything at least twice and if you needed more information why didn't you call me or answer me when I emailed you and called you 300 times? I don't understand what is so difficult about this. Do I need to fill anything else out? What more do I need to do." John then proceeds to tell me that he tried to get more information a few weeks ago and I was rude so he gave up, he was done with it! WOW REALLY!? Oh no John, that is NOT the way this is going to go...John also proceeds to tell me that when customers are rude to them over at AGERO, they "stay away from them" I let him know that I am not a customer they are going to "stay away from" and if they can't deal with difficult people, they need to get out of customer service or go live under a rock somewhere, so they don't have to deal with mean ol' customers like me. Mr. John sends emails that sounds like they are written by a 5-year-old, no punctuation, words misspelled, no complete sentences, which is not a big deal I guess, but it's just odd to see an adult speaking like this, it's incredibly unprofessional as well. The last email I get from John said "sent for pay"...got it John, very helpful John, thank you. Please exhaust every other option before calling these people at AGERO! Insurance companies: You should be ashamed of yourselves for working with these scammers!! Do better.

I have travelers coverage and paid tow service up to 15 miles and these guys refuse to tow without a card and then I have to call travelers for reimbursement looks like these guys are double dipping to me

Agero is the company behind Progressive's Road Side Assistance. If you are aware of how bad Progressive is, then you should tie the two in the same boat. Progressive is not BBB accredited for a reason. But AGero, especially their customer service representatives lie and scam users. If you don't believe me, try to contact someone within their executive team. I did, in hopes of getting my discouragement heard, but it was a pointless action. AKA.. the problem with companies that are too big, or hidden from regular customers they cause harm to.

These people are braindead from the word GO.
I was stranded beside a very busy highway for 3 HOURS before they decided to send out a tow truck!
I must have talked to representatives NO LESS than 5 times!
I don't know if being on the continent of India has anything to do with it, but I probably wouldn't be very far off.