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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My husband ordered 2 tires in October 2025 and never received them. We contacted them several times and all they do is email back with a bunch of lie. Then when we ask for a refund they claim it was i... Ver más

Valorada con 1 estrellas sobre 5

If you haven't received your product or refund from Aim puzzle, I've looked up several sources to sue or file complaint. Look for company complaints in China. I ordered something July 2, they took my... Ver más

Valorada con 1 estrellas sobre 5

Made my order first week of January. Here it is, 1/31/2023, and my order has STILL NOT ARRIVED. Tracking doesn't even show it moving since 1/9. And yet I have gotten 3 requests to leave a review. I tr... Ver más

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Valorada con 5 estrellas sobre 5

Really enjoyed putting together these well made colourful puzzles. The different animal shapes of the individual pieces also make it interesting regardless of what puzzle you have ordered. The small... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de hobbies

Escrito por la empresa

Wooden jigsaw puzzles


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

183 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 2 estrellas sobre 5

Poor Customer Service

Although the puzzle pictures are indeed beautiful, the customer service, should, unfortunately, anything go wrong with your order, is deplorable. I emailed them at their support email and, as someone said in another review m they offered a voucher. I told them that I really loved this particular picture, (we often glue and frame them as wall art), and said that I would really appreciate just having them replace the puzzle. (This puzzle was very badly damaged). They replied that they would only do the voucher. When I told them that then I would just try to get the same puzzle again, and that the puzzle was a large, is when they told me that the voucher would only be 20% or 30%. I find this unacceptable and, in spite of the beauty of the puzzles, will probably not order any more from this company.

5 de octubre de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

We are very sorry that you have to experience this matter. please email support@aimpuzzle.com and they will surely help you with your concern

Valorada con 2 estrellas sobre 5

Broken Pieces

I liked the puzzle I got but when I opened it over thirty pieces were broken and the top of them were missing the color. I tried to contact the company about it and all they offered was a voucher. And when I asked about the voucher they didn’t answer.They didn’t even offer to replace my puzzle. I spent good money on it and I don’t want it to go to waste. I really love these puzzles but I think I should get it replaced.

3 de septiembre de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

We are very sorry that you have to experience this matter.Please note that you can email our support team about this at support@aimpuzzle.com. Thank you!

Valorada con 1 estrellas sobre 5

This company is a ripoff

This company is a ripoff. Using their online tracking system the latest status shows that my order was delivered to Madisonville, TN. I live in Memphis, Tn which 392 miles away. I tried numerous attempts to contact their customer support to no avail. I would not recommend this company to anyone. Save your money and buy USA.

31 de agosto de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

We are very sorry that you have to experience this matter.Please note that you can email our support team about this at support@aimpuzzle.com. Thank you!

Valorada con 5 estrellas sobre 5

Fun, fun and fun!

I had 1 problem with the pieces being broken. Not really a bad thing just a little irritating. It was all good in the end. I'm still ordering and having a blast!! Thank you so much...

16 de agosto de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Thank you so much for this!

We really appreciate that you loved our puzzles. Hope you're having a good day!

Valorada con 5 estrellas sobre 5

These puzzles are worth of getting put…

These puzzles are worth of getting put one the walls we live doing them

11 de agosto de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi!
Thank you for this one! We really appreciate your love and support t our puzzles. Hope you're having a great day!

Valorada con 5 estrellas sobre 5

Cool but Challenging

I definitely love/hate these puzzles. My aunt told me about them and so I got one to try with my mom - when it said 4-6 hours for a large, they meant it. Totally worth it in the end and a day well spent but also very challenging. We thought unique pieces would make it slightly easier, it did not. Well worth it though and I'll definitely be buying more in the future- just in a smaller size.
The image itself is beautiful and all the options for other styles are very cool.

5 de agosto de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi!
Thank you for this one! We really appreciate your love and support t our puzzles. Hope you're having a great day!

Valorada con 5 estrellas sobre 5

Some more awesome puzzles

Some more awesome puzzles . Love the color and the challenge. Keep up the good work . AAA +++

2 de agosto de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi! Thank you for this wonderful review! Hope you're having a good day!

Valorada con 5 estrellas sobre 5

Well very made

Quick shipping, amazing art work, very stunning and challenging puzzle. Would recommend to buy.

18 de julio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi!

We really appreciate this feedback!

Hope you're having a good day!

Valorada con 5 estrellas sobre 5

Very happy with this puzzle

This was my first experience with these beautiful wooden puzzles, and I was pleasantly surprised. The puzzle was inside a purple velour bag which was inside a nice purple box. The puzzle itself was very intricately cut. The colors and patterns were vibrant. This would make a great gift for a puzzling friend.

2 de julio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi!

Thank you for this amazing review! Have a wonderful day!

Valorada con 1 estrellas sobre 5

I ordered 4 puzzles

I ordered 4 puzzles. Received them pretty quickly but they were in a plastic bag type packaging. All 4 boxes were damaged inside the packaging. I completed all 4 puzzles and 2 of them were each missing one piece. Their customer service keeps replying that they will give me a voucher but the 1st voucher i received was a discount if i bought 3 more puzzles. I sent them another msg and they sent me a new voucher - when i entered the code it says INVALID CODE. I tried it every way i could enter it, caps, no caps, zero and O, nothing worked so I replied again to customer service. The last time I reached out I told them that I want 2 new puzzles without having to buy anything more. They have not responded. They'll give you a discount if you buy 3 more puzzles but they wont replace the missing pieces or the puzzles. As much as I loved doing these puzzles, I am so done with Aimpuzzles. UPDATE: After numerous emails to Aimpuzzles they have resolved this issue by sending me replacements for the two puzzles that were each missing one piece. I am satisfied with this outcome.

29 de junio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

We are very sorry that you have to experience this. Please email us at support@aimpuzzle.com and they will surely assist you with this concern

Valorada con 2 estrellas sobre 5

Several Complaints...

Although the company seems to want to create a good product, and is responsive with emails and reviews, the actual puzzles (they were a Father's Day gift) were disappointing. They come in a generic sack with only a tiny business-card sized image of what the finished puzzle is supposed to look like. And then, that image isn't actually correct! I had to go back online when the puzzles arrived, and print an enlargement of the product image.

My second complaint, is that the quality of the images aren't that good. They seem to be poorly scanned (not original artwork) and printed with a consumer-grade ink-jet printer.

My dad loves puzzles, so he's soldiering on through these, but another complaint is that the pieces don't all interlock. So if you need to move portions of the puzzle around as you're solving it, it's incredibly difficult—because it falls apart.

27 de junio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

We are very sorry that you have to experience this. Please email us at support@aimpuzzle.com and they will surely assist you with this concern

Valorada con 5 estrellas sobre 5

Great puzzles

Great puzzles ; not too big just perfect for my granddaughter who's 7. I love them too; so addicting we'll be buying a third one.

23 de junio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi! We really appreciate this!
Hope you're having a great day!

Valorada con 5 estrellas sobre 5

Love these little wooden puzzles

Love these little wooden puzzles. My granddaughter bought me one for my birthday (the bee). I enjoyed doing the puzzle and decided to order two more (the owl and woman ‘s face). I have framed each one to keep and hang on a wall because the colors in all the pictures are vibrant and beautiful.

8 de junio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi! Thank you for this! I hope you're having a great day!

Valorada con 5 estrellas sobre 5

These puzzles are so much fun

These puzzles are so much fun! We have gotten a couple as gifts and I have purchased some on my own! They have turned my boyfriend & I into puzzle people!

8 de junio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi! Thank you for this! I hope you're having a great day!

Valorada con 5 estrellas sobre 5

Unique puzzles for everyoneceived my first puzzle as a gift…

I received my first puzzle as a gift from a friend. I have purchased 10 puzzles since then. They come in three different sizes. I especially like the little figure pieces. I would recommend for both beginners over 7 years old and adults.

8 de junio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi! Thank you for this! I hope you're having a great day!

Valorada con 5 estrellas sobre 5

Speedy delivery

Speedy delivery, very happy with the tracking and updates. Great product, quite a bit smaller than we thought, but the kids still really enjoyed the puzzle and the little animal pieces. Thank you!

2 de junio de 2022
Opinión espontánea
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Respuesta de Aimpuzzle

Hi! Thank you for the feedback! We really appreciate this. Hope you're doing well.

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