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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Both the company and product are great. The only reason I cannot give 5 stars is that buyers of this product need to be aware of its bulk and weight, although it does have wheels and when on a flat su... Ver más

Valorada con 5 estrellas sobre 5

Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delive... Ver más

Valorada con 5 estrellas sobre 5

Ordered a portable split and was advised it was sold to another csutomer so would I accept a better unit for the same price and a long delivery. I did (29th June was order date) and they were very goo... Ver más

Valorada con 3 estrellas sobre 5

Ordered a aircon unit a month ago i cant get through to anyone and it was a significant price. The delivery date has come and gone. thinking this might be a scam company! Once i posted this i was... Ver más

Información sobre la empresa

  1. Tienda especializada en aire acondicionado

Escrito por la empresa

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

283 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(283)

189 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

George helpful

So I rang up aire care about getting a new air con for my flat and I talk to one of your advisors over the phone his name was george and he was so professional and got me all the help that I needed and great customer service

3 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refund refused in full despite lawful return period

I bought a heater and returned unused and unopened within the 14-day cancellation period under UK distance selling rules. Instead of issuing a full refund, the company deducted a 15% “restocking fee” based on their terms and conditions, leaving me with a partial refund, not complying with the law.

I challenged this and explained I was returning the item within the statutory cooling-off period, but the response was to refer back to their internal policy and, at one point, offer a 10% discount on a future purchase instead of refunding the outstanding amount.

I found this handling of a standard return concerning, as UK consumer rights for online purchases are very clear on refunds for items returned within the legal timeframe.
I’m sharing this so other customers are aware and can make informed decisions before purchasing, especially regarding returns and refund deductions.

24 de febrero de 2026
Opinión espontánea
Logotipo de Aircare Appliances

Respuesta de Aircare Appliances

Hi Mamen, apologies for this, purely an admin error on our part. Our B2B terms sometimes carry a 15% restocking fee to cover transport costs and to recondition the machine if it's been used. The 15% shouldn't have been applied in your case. I have refunded the balance. I would really appreciate it if you could re-consider your review based on the interactions with the team and the shopping experience. Thanks, and apologies once again. Terry

Valorada con 5 estrellas sobre 5

Great Company

Great Company, George was particularly worth mentioning. Thanks for the Great Service

29 de abril de 2026
Opinión espontánea
Logotipo de Aircare Appliances

Respuesta de Aircare Appliances

Thanks for the review and your kind words.

Valorada con 5 estrellas sobre 5

Excellent customer service from George

Excellent customer service from George. He was a pleasure to deal with and will definitely recommend Aircare to others. Thank you!!

24 de abril de 2026
Opinión espontánea
Logotipo de Aircare Appliances

Respuesta de Aircare Appliances

George is a treasure to our business. You know where he is if you need anything else. Thanks for the review.

Valorada con 5 estrellas sobre 5

5 STAR

Firtly, the team upgraded my unit to a newer and better model that i paid for. I went for elf installation and the team were super helpful and kowledgable in supporting me. And the unit is amazing. I went with Olimpia Splendid Unico EVO 30HP EVANX Inverter 11000 BTU 3.1 kW All-in-One Air Conditioning Unit and its great as both a heater and air con unit. I built a home gym and its perfecrt for it. Highly recommended. great after care too!

27 de abril de 2026
Opinión espontánea
Logotipo de Aircare Appliances

Respuesta de Aircare Appliances

We are really glad you are enjoying the Olimpia Splendid AC unit, it's a great product! Thanks for the review, it means a lot to the team.

Valorada con 5 estrellas sobre 5

Excellent customer support from George…

Excellent customer support from George was very helpful and willing to answer all my queries and questions , will definitely recommend Aircare Appliances to friends

20 de abril de 2026
Opinión espontánea
Logotipo de Aircare Appliances

Respuesta de Aircare Appliances

George is a star. Thanks for the review!

Valorada con 5 estrellas sobre 5

Customer service

Great customer service always ready to answer questions and give answers to any problems you may have

17 de abril de 2026
Opinión espontánea
Logotipo de Aircare Appliances

Respuesta de Aircare Appliances

Any time! Summer is coming, if you need help with any Air conditioning questions, you know where we are. Thanks for the review!

Valorada con 5 estrellas sobre 5

I needed advice on the best cooling…

I needed advice on the best cooling systems for my work office and George was more then happy to help answer all my questions and concerns regarding the cooling system and helped me pick the perfect one for my office would definitely recommend

19 de abril de 2026
Opinión espontánea
Logotipo de Aircare Appliances

Respuesta de Aircare Appliances

This is great to hear. Thanks for the review!

Valorada con 5 estrellas sobre 5

Great product and customer support.

Great product and customer support.
We are an AC installer and have switched to using Aircare Appliances due to the ongoing support they can provide both us and our customers. We have received great communication and care from George and the team - highly recommended. Many thanks

27 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was thinking about buying a Unico VAT…

I was thinking about buying a Unico VAT Free Install for my conservatory. George answered on a Saturday morning and offered me a free video survey with no commitment. I checked Trustpilot History and George has a good reputation

21 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

WHAT AIR CON UNIT TO BUY FOR SIZE OF ROOM

Needed advice on what air con unit to buy , I spoke to a helpful man called George , he went to great lengths to explane everything in laymans terms , thank you George , I would have bought the wrong air con unit had I not spoken to you

24 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant customer service from George.

Brilliant customer service from George.
Kept in constant communication from start to end.
Pulled out all the stops he could for us to make sure we got our delivery on time.
Very grateful for all of his help with our very last minute request!

19 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

George made my day

Spoke with George as I had a few detailed questions which were not answered on the website or on the manufacturer's documentation. George called the manufacturer and got answers to all my questions within the hour and called me back. Total legend!

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Needed a heater as heating broke phoned…

Needed a heater as heating broke phoned aircare appliances as used them before spoke to george w who was amazing as I didn’t know what I wanted put me on to hsg elite heat fan heater,was delivered next day wow thank you so much great heater,best company I’ve used,

16 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable company

First off this company restored my faith in good old customer service by Aircare. I didn’t know what I were looking for but these put me at ease from the word go. I were in need of an appliance but no idea what I needed till I got in touch with Aircare. In no time at all they put me at ease and pointed me in the right direction I needed to be. I would advise anyone who is looking for an appliance to use this company as they performed so professionally and couldn’t have done any more than they did. Excellent company and would not hesitate to use them again, all in all well satisfied with them.

15 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Customer service

Had a problem with my order but George went out of his way to sort it out very quickly, all sorted and happy with the ac unit now. Nice to see there are people who care about the customer are still around!

7 de febrero de 2026
Opinión espontánea

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