Both the company and product are great. The only reason I cannot give 5 stars is that buyers of this product need to be aware of its bulk and weight, although it does have wheels and when on a flat su... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delive... Ver más
Ordered a portable split and was advised it was sold to another csutomer so would I accept a better unit for the same price and a long delivery. I did (29th June was order date) and they were very goo... Ver más
Ordered a aircon unit a month ago i cant get through to anyone and it was a significant price. The delivery date has come and gone. thinking this might be a scam company! Once i posted this i was... Ver más
Información sobre la empresa
Escrito por la empresa
Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.
Información de contacto
Riverside Mill, Mountbatten Way, , CW12 1DY , Congleton, Reino Unido
- 03301656200
- sales@aircareappliances.co.uk
- aircareappliances.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 50% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service from George
Great service from George, who made the purchase of our AC units extremely easy.
Top notch customer service
Slight hiccup with my order, but the customer service I received more than made up for it.
Will definitely buy again!
George helpful
So I rang up aire care about getting a new air con for my flat and I talk to one of your advisors over the phone his name was george and he was so professional and got me all the help that I needed and great customer service
Amazing service and a perfect product…
Amazing service and a perfect product that was delivered fast. Thank you!!
Refund refused in full despite lawful return period
I bought a heater and returned unused and unopened within the 14-day cancellation period under UK distance selling rules. Instead of issuing a full refund, the company deducted a 15% “restocking fee” based on their terms and conditions, leaving me with a partial refund, not complying with the law.
I challenged this and explained I was returning the item within the statutory cooling-off period, but the response was to refer back to their internal policy and, at one point, offer a 10% discount on a future purchase instead of refunding the outstanding amount.
I found this handling of a standard return concerning, as UK consumer rights for online purchases are very clear on refunds for items returned within the legal timeframe.
I’m sharing this so other customers are aware and can make informed decisions before purchasing, especially regarding returns and refund deductions.

Respuesta de Aircare Appliances
Great Company
Great Company, George was particularly worth mentioning. Thanks for the Great Service

Respuesta de Aircare Appliances
Excellent customer service from George
Excellent customer service from George. He was a pleasure to deal with and will definitely recommend Aircare to others. Thank you!!

Respuesta de Aircare Appliances
5 STAR
Firtly, the team upgraded my unit to a newer and better model that i paid for. I went for elf installation and the team were super helpful and kowledgable in supporting me. And the unit is amazing. I went with Olimpia Splendid Unico EVO 30HP EVANX Inverter 11000 BTU 3.1 kW All-in-One Air Conditioning Unit and its great as both a heater and air con unit. I built a home gym and its perfecrt for it. Highly recommended. great after care too!

Respuesta de Aircare Appliances
Excellent customer support from George…
Excellent customer support from George was very helpful and willing to answer all my queries and questions , will definitely recommend Aircare Appliances to friends

Respuesta de Aircare Appliances
Customer service
Great customer service always ready to answer questions and give answers to any problems you may have

Respuesta de Aircare Appliances
I needed advice on the best cooling…
I needed advice on the best cooling systems for my work office and George was more then happy to help answer all my questions and concerns regarding the cooling system and helped me pick the perfect one for my office would definitely recommend

Respuesta de Aircare Appliances
Great product and customer support.
Great product and customer support.
We are an AC installer and have switched to using Aircare Appliances due to the ongoing support they can provide both us and our customers. We have received great communication and care from George and the team - highly recommended. Many thanks
I was thinking about buying a Unico VAT…
I was thinking about buying a Unico VAT Free Install for my conservatory. George answered on a Saturday morning and offered me a free video survey with no commitment. I checked Trustpilot History and George has a good reputation
WHAT AIR CON UNIT TO BUY FOR SIZE OF ROOM
Needed advice on what air con unit to buy , I spoke to a helpful man called George , he went to great lengths to explane everything in laymans terms , thank you George , I would have bought the wrong air con unit had I not spoken to you
Brilliant customer service from George.
Brilliant customer service from George.
Kept in constant communication from start to end.
Pulled out all the stops he could for us to make sure we got our delivery on time.
Very grateful for all of his help with our very last minute request!
George made my day
Spoke with George as I had a few detailed questions which were not answered on the website or on the manufacturer's documentation. George called the manufacturer and got answers to all my questions within the hour and called me back. Total legend!
Needed a heater as heating broke phoned…
Needed a heater as heating broke phoned aircare appliances as used them before spoke to george w who was amazing as I didn’t know what I wanted put me on to hsg elite heat fan heater,was delivered next day wow thank you so much great heater,best company I’ve used,
Excellent after-sales service from…
Excellent after-sales service from George & Josh.
Reliable company
First off this company restored my faith in good old customer service by Aircare. I didn’t know what I were looking for but these put me at ease from the word go. I were in need of an appliance but no idea what I needed till I got in touch with Aircare. In no time at all they put me at ease and pointed me in the right direction I needed to be. I would advise anyone who is looking for an appliance to use this company as they performed so professionally and couldn’t have done any more than they did. Excellent company and would not hesitate to use them again, all in all well satisfied with them.
Customer service
Had a problem with my order but George went out of his way to sort it out very quickly, all sorted and happy with the ac unit now. Nice to see there are people who care about the customer are still around!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







