Alamo Opiniones 22

Hired a car for collection at Malaga Airport.
Shuttle service from the Airport to Alamo was about 5 minutes.
The car was exactly the model I had reserved.
It was spotless inside and out.
The staff were friendly and helpful and picking up the car couldn't have been easier.
10 days later I dropped it back, again a great experience, really friendly staff, it was very busy.
They had the car checked, my deposit was released and I was shuttled right to the door of Departures all in less than 20 minutes.

Alamo heeft ons uiteindelijk 150 euro extra laten betalen, extra bestuurder toegevoegd, zonder kosten hiervoor te benoemen, optie aangeboden om de auto af te tanken bij terugkomst waarvoor 50 euro + 25% btw is gerekend. Er werd van te voren gezegd dat ze hem aftanken en dat je het te veel vooruitbetaalde bedrag terugontvangt. Tot slot hebben ze nog een keer een verzekering in rekening gebracht, die al inbegrepen was bij de huurprijs. Op een oorspronkelijk huurbedrag van 185 euro, is 150 euro extra absurd. Boek nooit bij Alamo, het zijn oplichters.

Hired a paid for a premium convertible. Arrived to not being there. Manager at the time on duty 20th October 2025 at Airport branch of Alamo told be to
Come back on the 21st morning to Get the car.
I returned the next day and the manager then on duty called Rafael saying there is no convertible but promised to compensate on the Friday.
I was lied to but driving an hour on the 21st to no show car and an hour back again,
Cut the story short, I returned the car on the Friday and Rafael was there.
I said please process the discount. He said he cannot because process it was prepaid but promised to call and contact the prepay company.
No call no email.
I have sent an email and no reply either.

Disappointed as I didn’t get what I paid for.
I wanted to surprised my kid with a convertible to take advantage of the beautiful weather and didn’t.

Nothing worse than being misled, deceived and lied to.
Beware.
The car I was given was full of dents and scratches all over. I have taker videos and photos as proof. The oil management light was on as well. I was told this is normal.

Beware from Alamo Malaga airport branch.

I booked an automatic car because I cannot drive manual. When I arrived early, I was told no automatics were available. As I was on a work trip, I had to wait hours for a car, causing me to miss a meeting with a colleague.

I was instructed to return the car with a half-full tank, but, unsure of the exact amount, I accidentally filled it completely. Despite repeated attempts over several weeks to contact the local branch for reimbursement, I received no response. Only after filing a formal complaint was I told I would be reimbursed, but the local branch later informed me this was not possible because the contract was closed.

This experience was extremely disappointing, and I will not use your service again.

Fungerar jättebra som vanligt på. Landvetter . Så. enkelt att hämta ock lämna. Alltid trävliga . Tack vi återkommer. igjen.

Update aus 03/2024
Uns wurde in San Francisco einfach das Auto storniert, obwohl bereits bezahlt! Schöne Bescherung nach 11 Std. Flug. Uns wurde keine andere Wahl gelassen, als vor Ort nochmals (und zu deutlich höheren Konditionen) zu buchen. Mit der Beteuerung, dass sich hinterher über den Kundenservice sicher alles regeln lässt.
Dieser ignoriert jedoch jegliche Anfragen, auch die des Anwalts. Die Rechtslage ist aufgrund des Gerichtsstands außerhalb von Deutschland schwierig, daher stehen weitergehende anwaltliche Aktivitäten leider in keinem guten Verhältnis zum Streitwert. Das weiss Alamo natürlich und sitzt es einfach aus.
So bleiben wir auf ca. 600 € sitzen.
Wenn euch euer Geld lieb ist, bucht bei einem seriösen Autoverleih!

It is about Alamo at Alicanti airport. On arrival at Alamo I was informed that the vehicle I had booked through stress free car hire had a flat tyre and that they had nothing similar to estate car I had booked, a Peugeot 508 SW.
the largest vehicle they had available was a v60 Volvo saloon car. They said this was available for an extra € 42 euros a day. I was not happy with this and told them they should not be charging me for a vehicle that would not suit my needs as I was with 3 other people and we had golf clubs. Have rented 508 SW previously and suited my needs. I asked to speak to the manager but they were not available. I was asked to speak the to the manager on my return as the girl dealing with me was not authorised to waver the upgrade fee she also said she would be at the office that day. I was unable to get all our luggage into this car and had to leave golf travel bags at the office.
On my return to the rental I asked to speak to the lady that dealt with me but was told it was her day off. I spoke to the Manager and told him what had happened. He did seem very helpful and would definitely reimburse the amount for the upgrade.
It is now end of December and I have Contacted Alamo customer services 4 times over the past 2 months. The last being mid December. Each time I contact them I have to explain everything to them as they do not seem to record messages or take notes about previous calls.
Each call handler has said they will escalate the complaint and so far have said they have sent emails to branch manager, area manager, regional manager. All have said I should should receive a reply within 4-5 working days
I have not received any emails for anyone at Alamo, which says a lot about their customer service
Nor as you can take it have not received a refund for unsuitable upgrade

On November 16, 2024, I booked a car rental through DoYouSpain (Booking Reference: DYS-157531948). When I arrived at Alamo’s desk to collect the car, my valid Revolut credit card was unjustly refused by Alamo, despite meeting all requirements. Alamo canceled my reservation, stating the reason as “SOLO TIENE REVOLUT” (visible in their system), claiming they do not accept Revolut cards even if they were credit cards. I asked them for a written proof of the reason of cancellation, but they told me that they don't provide that, and instead they allowed me to take a picture of their system's screen in which they entered the reason for cancelling my reservation as "He only has Revolut".

I reached out to DoYouSpain who communicated with Alamo, providing clear evidence that my card was a credit card, not prepaid or debit. However, they falsely told DoYouSpain that I presented a prepaid card to their agent, which is NOT TRUE because that's not the reason they entered in their system which I have a picture of. I only use Revolut CREDIT CARD in all my transactions (including this one) and I'm filing a suite at the court (Juicio Verbal) which I'm sure I will win due to all the evidence that I have, but I want to share awareness with other people to be careful of these practices by Alamo.

ZERO STARS! AVOID AVOID AVOID!

20km onto our drive the engine warning lights came on and the vehicle went in to limp-mode on a very busy motorway heading out of Marseille airport.
We had to arrange our own breakdown as Alamo refused to do it. It took two hours to turn up after many phone calls back and forth with Alamo.
The breakdown service wouldn't take the vehicle as it was "drivable" in limp-mode. This is the agreement they have with Alamo.
So, back onto a very busy 130kmp motorway at 18kmp which is all the vehicle would do.
Managed to get off at the next junction without getting killed. More phone calls to Alamo to get a replacement vehicle, with always a promise they would ring back but they never did. Limped 35km to the hotel trying to use back roads to avoid accidents. Eventually at the hotel another phone call and again a promise of a return call from management. Guess what? The office closed and no call was recieved.
This is the worst company of any kind I've ever dealt with EVER.
LET'S SEE WHAT TOMORROW BRINGS!
Oh, and I had a 95year old in the car with me

UPDATE - No return phone call in the morning and when I rang them again "surprise" they have no record of my phone calls.
I took matters into my own hands and drove (in limp-mode) to the nearest Alamo office. I was then told that there are no cars available and would have to drive back to where I picked it up from. This would have been impossible due to the engine being stuck in limp-mode. After having a very forceful conversation with the staff we were driven to what amounted to a back street garage with empty beer bottles, litter and an old mattress strewn all over the lot.
We were given a much lower spec vehicle which was badly damaged on every panel and bumper, filthy on the inside and out and not fully fuelled up.
No help was proffered to us to try and resolve what was Alamo's issue with a faulty, dangerous vehicle.
No effort was made by Alamo staff to get us a vehicle which worked.

THE WORST COMPANY I'VE EVERY DEALT WITH!

We booked a rental car with Alamo via Holiday Autos in Amsterdam airport. When we arrived yesterday in Amsterdam, we couldn’t get the car because I do not have a credit card! I have a Master Card "debt" but that didn't help. Alamo refused to deliver the car even though the full amount has been paid. I had to contact Holiday Autos but got no help. I had to rent another car with company next door and made a new payment. I asked for refund but Holiday Autos says the system doesn't allow it even though I didn't get the car.

Vill starkt avråda från att boka med Alamo!!! Hade hyrt en Mercedes A klass d v s en kompakt bil i en vecka på Ibiza. När jag efter 1 timmes väntan kommer fram säger dom att det krävs 2 st kredit kort från föraren av bilen för att hyra denna bil vilket inte har framgått någonstans och jag aldrig varit med om tidigare trots att jag är van att hyra bil. Jag har bara ett kredit kort och ett debit kort. Min fru har dock ett men det går inte säger dom. Det befintliga ska dom kreditera med 400 EUR och det andra som jag inte har ska dom kreditera med 1 EUR! Då ber jag att få en mindre bil som inte kräver två kreditkort. Det går inte. Ber även att få prata med någon manager för att se om det går att göra något. Det får jag inte. Finns bara 1 ung tjej på hela desken mitt i Juli när det är hög säsong! Slutar med att hon cancellerar min bokning och jag får ingen bil och ingen återbetalning d v s ca 4 500kr! Avgör själva om det är ett sådant bolag ni vill boka genom. Fanns ingen som helst vilja att kunna lösa situationen och har förståelse för kunden. Slutade med att jag fick hyra en liknande bil genom Europcar som inte krävde dubbla kreditkort. Kunden bakom hade glömt att informera vilket flyg hon kom med att var mer än 1 timme senare än den tid hon hade angett vilket inte är speciellt ovanligt. Hon fick ingen bil p g a då dom hade släppt den till en annan. Knappast kundservice.

När vi hämtade bilen lös en lampa om att det behövdes pumpas ett däck. Vi gjorde det och inget mer konstigt förens vi lämnade tillbaka bilen och de såg en liten spik i däcket. Vi hävdar att den måste suttit där vid upphämtning men blev totalt nonchalerade och fick betala 3000 dkr för detta.

Ich habe über eine Vermittlungsagentur einen Mietwagen bei Alamo/Enterprise Tallinn in der Zeit 19.06.-24.06. gemietet und es wurde eine Kaution von 1.300,00 Euro über meine Debit Mastercard geblockt (gg. Extragebühr für die Debit Karte). Bis heute (06.07.2024) wurde die Kaution nicht zurückgezahlt.
Es gab am 20.06. ein Problem mit dem linken vorderen Reifen, in den sich ein Nagel/Schraube gebohrt hatte. Bin sofort zum Alamo/Enterprise-Büro am Flughafen Tallinn gefahren und ich sollte selbst zu einer Werkstatt fahren, die den Schaden sofort behoben hat. Der Alamo/Enterprise-Mitarbeiter teilte mir mit, dass die Kosten von meiner Kaution abgezogen werden. Bis heute, 06.07.24 habe ich weder eine Rechnung der Reparatur erhalten, noch wurde mir die Kaution zurückerstattet.
Mehrfache Anfragen per Mail blieben unbeantwortet. Eine Antwort von der Vermittlungsagentur steht noch aus. Ich befürchte, dass Alamo mittlerweile betrügerisch unterwegs ist und meine Kaution einbehält. Ich werde alles versuchen, meine Kaution minus der Schadenzahlung (max. 200,00 EUR) einzufordern. Es ist übel, dass eine solche international agierende Autovermietung dieses wunderbare Land mit ihren scheinbar betrügerischen Maschen schlecht macht und es scheint so, dass ich abgezockt wurde. Ich hoffe nicht, dass ich auf den eigentlich nur geblockten und dann von Alamo einbehaltenen 1.300,00 EUR sitzen bleibe. Ich werde in der kommenden Woche Strafanzeige gegen Alamo/Enterprise stellen!
V O R S I C H T ! ! ! V O R S I C H T ! ! ! V O R S I C H T ! ! !
DIESER ANBIETER WIRKT SERIÖS, SCHEINT ES ABER NICHT ZU SEIN. 1.300,00 EURO KAUTION HAT DER VERMIETER DERZEIT UNBERECHTIGT EINBEHALTEN !!!

The staff in the Reus office, in particular Omar, really went the extra mile. I’d booked an automatic car through VIP Cars and they arranged a deal with Alamo. Unfortunately, the fact I needed an automatic wasn’t communicated to Alamo & they supplied a manual vehicle. I’m disabled & not able to drive a manual. Omar could not have been more helpful- he searched for another car & took us to an office some distance away , where they had something suitable. It was an upgrade from the basic car I’d booked but the original rate was honoured. The mistake wasn’t Alamo’s, but they did everything they could to put things right. After so many bad experiences with car hire companies, it was fantastic to meet such helpful & lovely staff. It was a positive experience I’ll always remember.

2nd time renting from Alamo this month. Good value for money very nice car. Clean and New. Very quick sign in and registration. Left the car at Livetpool airport this morning at 6am and by the time we got home had a call from Nathan who advised me that the car was all ok and refund for deposit would be 2 days. We had very good customer service from Nathan. Will book again.

Very good value for money. Pick up and return went smoothly. Car was in excellent condition.
Nice experience with this company in Sweden.

I recently hired a car with Alamo/Enterprise at Marjorca airport, the service was outstanding and the two staff upgraded me at no extra cost to a Cupra Formetor which was great.

I have used all major car hire companies and the service a Majorca airport was top.

Thank you
Thomas May

På Alamo.se går det inte att avboka din bil trots att avtalet säger så...

Det är så att inga giltiga lokala kontaktuppgifter finns och ringer man 020-numret som anges på alamo.se så hamnar man i ett engelsktalande land som säger att jag måste kontakta det lokala Alamo.se! Det är ju precis det jag gör!?? Så nu sitter jag här med en hyrbil som inte går att avboka...
Uppdatering:
Jag hittade ett informationsmail för alamo.se som jag skrev till men då blockerade dom mig inom några minuter. Det är det enda livstecknet jag fått från alamo.se. Seriöst?
Förtydligande:
Även när man använder deras svenska kontaktformulär så hamnar man hos en engelsktalande support som säger att jag jag måste kontakta alamo.se. Återigen, det är ju precis det jag gör...
Jag rekommenderar inte detta bolag. Får du problem med din bokning så är risken att du blir av med alla pengarna.

Very polite and helpful guys,sort all issues with no stress,would use again 100%👍

Our flight delayed in 5 hours and when we arrived at Alamo counter we found out they gave away the car and don't have another car for us. they told us that in the terms and conditions it is written that they are saving the car only for 2 hours. We needed to rent a car from a different company, paid 500 Euro (332 Euro more) and later the next day I read the terms and conditions of Alamo and Wisecar and couldn't find this paragraph.
Expect a lew suite in a few days time.