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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Subscription system is quite easy. Espresso blend doesn't taste quite like coffee, but it does taste great. Like any product, I can't pinpoint whether one thing or another is responsible for a speci... Ver más

Valorada con 5 estrellas sobre 5

I’ve tried a lot of wellness supplements, and Alcami Elements is one of the few I’ve actually stuck with. It tastes great, mixes easily and gives me steady energy without the crash. You can tell they... Ver más

Valorada con 5 estrellas sobre 5

There are products you buy, and then there are products you’re genuinely grateful exist. Alcami elements is one of those for me. Beyond the quality of the adaptogens themselves, knowing the care, pass... Ver más

Valorada con 1 estrellas sobre 5

As other (real) reviews have stated, this is a shady, immoral, and corrupt website whereby they silently lock you into a 3 month subscription with (somehow?) a zero refund or return clause of which yo... Ver más

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Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. también en la categoría
  3. Herbolario
  4. Servicio de fitness y nutrición
  5. Tienda de hierbas

Escrito por la empresa

Alcami Elements is a premium wellness company dedicated to simplifying daily health through science-backed functional nutrition. We formulate high-potency mushroom and botanical blends using clinically studied ingredients, with a focus on cognitive performance, energy, stress resilience, and long-term wellbeing. Our products are made without fillers, gums, or artificial sweeteners and are designed to fit seamlessly into a daily ritual.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,9

Todas las opiniones

(85)

63 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Is a Scam

Hello, I was made to purchase three months' worth of products, even though I wrote to you during the very first month to let you know that I did not want your products. I was told that a three-month purchase commitment was mandatory. Now that three months have passed, I wish to cancel the shipment of any further products, yet no one is responding to me. I have been writing to the email addresses you provide, but I receive no reply. Please cancel my subscription, or I will be forced to seek legal assistance to do so

21 de abril de 2026
Opinión espontánea
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Respuesta de Alcamielements

David, being told a commitment was mandatory after you'd already asked to stop, and then not getting answers, is not acceptable. That's on us.

I want your subscription fully cancelled and I want to look at what you were charged during those three months. Please email me at carlos@alcamielements.com with the email address on your order and mention your Trustpilot review, and I'll deal with it myself today rather than routing you back through support.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

SCAM COMPANY

SCAM COMPANY! Beware!!! Reporting to OPC. They don’t honour their return policy. Barely respond back to emails, canceled my subscription and still charged me months later. Literally the highest Montreal scam company you can find, Bravo losers!

6 de abril de 2026
Opinión espontánea
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Respuesta de Alcamielements

Enza, being charged months after you cancelled is the part I most want to get to the bottom of, because that shouldn't be possible.

If you'll send me the email on the account and the dates of the charges, I'll pull the billing record myself and refund anything that was taken after your cancellation. carlos@alcamielements.com — mention your Trustpilot review so it comes straight to me.

We're a small Montreal team and I'd rather fix this with you directly.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

I tried the Alcami Mushroom coffee

I tried the Alcami Musahroom coffee, it was awful (to me) and i immediately asked the company to not send any more as it was unpleasant to me. They ignored my request, the mgmt stated that they wanted me to try it for 90 days and assured me "they had my back' I was also told they would send me a different product. Instead i received same product...complained that i was to receive different product, but got same unwanted. A month later i got 3rd shipment of CRAPPY product after some clown named Derik said he'd send different product. I have $180 of crap , I asked em to stop after 1st shipment. They do not care and have nothing to say. And I still get the silly, self serving Emails from the Derik guy....geesh.

1 de septiembre de 2025
Opinión espontánea
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Respuesta de Alcamielements

Chuck, I said I'd send you a different product and then you received the same one twice more. That's my failure, not a policy issue, and I understand why the emails from me since then have landed badly.

I want to make this right on the $180 you're sitting on, and I don't need you to return anything to do that. Please email me at derik@alcamielements.com and mention your Trustpilot review so it reaches me and not the support queue.

— Derik, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

Lied to get me to sign up

Lied to get me to sign up . When I contacted them about the lie they denied it even with back up text messages . And emails had to pay my bank to cancel payment to stop the payment going forward and being forced to buy product for 3 months

26 de marzo de 2026
Opinión espontánea
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Respuesta de Alcamielements

Michael, if you had texts and emails in hand and our team still told you that you'd misread it, then we handled you badly regardless of what the terms said. Having to pay your bank to stop a charge is the clearest possible sign we failed you.

Send me those messages at carlos@alcamielements.com with your Trustpilot review mentioned. I want to read the actual thread and refund what you shouldn't have been charged.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

This stuff is crazy expensive

This stuff is crazy expensive, I was looking at it on the shop app and then next thing you know my card was charged for nearly 50 dollars!!! Then I ft said I subscribed and I can unsubscribe for another 3 months!! So I'm stuck paying another 150 dollars, and it's not even that good . I tried the expresso and was unimpressed as I tried it after trying the four sigmatic, I actually felt the effect from four sigmatic but unfortunately I'm probably done with expensive mushrooms coffee after this experience

12 de marzo de 2026
Opinión espontánea
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Respuesta de Alcamielements

Robert, a charge you didn't expect followed by learning you're committed for three more months is a genuinely bad first experience, and I'm not going to hold you to it.

Email me at carlos@alcamielements.com and I'll cancel the remaining cycles and refund what's already gone through. On the Espresso blend specifically, I'd like to know what fell flat for you compared to what you'd used before — that feedback is useful to us even if you don't come back.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

YOU CANNOT CANCEL WITHIN 90 DAYS

I had a horrible experience with this company. I bought a kit in January to try it out, but it arrived incomplete. They told me they ran out of stock for the spoon and canister that was supposed to come in the order and never sent them with the initial delivery. They claimed it would be sent with the following delivery.

I followed up saying I didn't like the product, yet I was charged again the following month without my consent.
​When I reached out to cancel, they claimed that by buying the initial kit, I was forced into a 3-month commitment. There is no way to cancel the subscription on the platform all they do is allow you to change your payment method. I’ve emailed them over and over saying I don’t want the product, yet they keep charging me and sending the shipments. I'm going to have to get a new debit card just to get out of the subscription. Do not order unless you want to pay for at least 3 months worth of this product!

11 de marzo de 2026
Opinión espontánea
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Respuesta de Alcamielements

Valeta, we shipped you an incomplete kit, promised the spoon and canister later, then billed you again while you were telling us you didn't want it. Any one of those is bad; together it's indefensible.

I want the subscription ended so you don't have to replace your debit card, and I want to refund the cycles you didn't want. Please email me at derik@alcamielements.com with your order number and mention your Trustpilot review.

— Derik, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

​I had a horrible experience with this…

​I had a horrible experience with this company. I bought a kit in November to try it out, but it arrived incomplete. They told me they ran out of stock and simply didn't send the rest. To make matters worse, I didn't like the product, yet I was charged again the following month without my consent.
​When I reached out to cancel, they claimed that by buying the initial kit, I was forced into a 3-month commitment. There is no way to cancel the subscription on their platform. I’ve repeatedly told them I don’t want the product, yet they keep charging me and sending items I didn't order. They are just giving me the runaround instead of providing a solution. Be very careful!

9 de marzo de 2026
Opinión espontánea
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Respuesta de Alcamielements

Emilio, your kit arrived incomplete, we didn't send the rest, and you were charged again while asking us to stop. You were owed a solution and got process instead.

I'd like to close this out properly: subscription cancelled, and a refund for the shipments you didn't ask for. Email me directly at derik@alcamielements.com with your order number and mention your Trustpilot review, and I'll take it from there personally.

— Derik, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

One word its “coconut” not coffee!

12 de febrero de 2026
Opinión espontánea
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Respuesta de Alcamielements

That's fair — the Cacao blend leads with coconut, and if you were expecting coffee it's a real mismatch. We now make a Coffee blend and an Espresso blend that taste like actual coffee, and the Original is closer to neutral if you'd rather add it to your own cup.

I'd genuinely like to send you one of those to try, at no cost, rather than leave it here. Email me at derik@alcamielements.com and mention your Trustpilot review.

— Derik, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

Subscription policy is a scam.

I signed up for a subscription using Shop pay and we didn't like this stuff. I attempted to cancel the sub and it says I have to finish making the payments. Fair enough, I'll log into Shop Pay and pay it off so I can cancel, easy enough, right? Wrong!

Alcami won't allow you to pay the payments, they restrict it (according to Shop Pay). So they just charged me/shipped me another two bags and leave me no way to stop it. Hmmm, that's a bit sus.

Then I looked further, if you subscribe, you can't cancel for 90 days! Which they don't tell you before purchasing.

Total scam and terrible business practices.

Finally after too many emails back and forth with support, they canceled this and now I have to return the forthcoming shipment, however, when I asked where I would return it to (during an ongoing conversation we were having from one minute to the next), they ghosted.

This company doesn't care about its customers whatsoever.

30 de enero de 2026
Opinión espontánea
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Respuesta de Alcamielements

Rob, the part I can't defend is being asked where to send the return and then getting silence mid-conversation. That's the thing that turns a billing problem into a reason never to come back.

You don't need to return anything — keep it. I'd like to refund the two bags that shipped after you asked to stop. Email me at carlos@alcamielements.com and mention your Trustpilot review, and I'll also look into what happened with Shop Pay blocking the payoff, because that shouldn't be the case.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

Be very very careful trying this brand

Be very very careful trying this brand. If you find you don't like it, or it doesn't help you. You can't get them to cancel the orders until they have shipped you 3 months worth. I made the mistake of misinterpreting their 3 month recommendation, and I ordered 3 packages, thinking I was meeting their recommendation. But, now they are charging and shipping me 3 packages every month. And when I try to explain and get out of the 3rd shipments, because my pantry is full of bags of their coffee, they just say, "our policy is to ship 3 months, no matter what".
I strongly recommend you chose anyone other than these people. They are so near-sighted to just get todays sale that they totally lose sight of the customer. A total me me me business, STAY AWAY FROM THEM!!!!!!!!!!

28 de enero de 2026
Opinión espontánea
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Respuesta de Alcamielements

Steve, you did the reasonable thing — you read a three-month recommendation and bought three bags — and we turned that into three bags a month. That's our structure creating a problem, not you misreading anything.

I'll cancel the remaining cycles and refund the shipments filling your pantry. Please email me at carlos@alcamielements.com with your order number and mention your Trustpilot review, and it comes to me rather than back to a policy line.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

Scott Chrisman

The name, Alcami, by definition is to turn a base substance into a more valuable substance, such as turning lead into gold. Alcami Elements has succeeded in the sense that they have used the supplement industry to turn a garbage product into their gold. The character named Derik Sanche is nothing more than a charlatan, a snake oil salesman. He doesn’t care about you or your mental or physical health. All he cares about is if he gets paid. They put you on a “protection protocol” that you can’t get out of. The only thing you need protection from is them. Not recommended. Don’t do it. Save your money. You’ll get more benefits from a simple and inexpensive daily vitamin. Don’t fall for their scam.

18 de enero de 2026
Opinión espontánea
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Respuesta de Alcamielements

I'd rather not debate my own character in a review reply, so I'll just say this: if the product didn't work for you and the programme kept you in longer than you wanted, I want to refund you and let you go.

Email me at derik@alcamielements.com and mention your Trustpilot review. It comes to me directly, and I'll handle it myself. I'd also honestly like to hear what you expected and didn't get — that's more useful to me than agreeing or disagreeing here.

— Derik, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

ordered 12/27/2025

ordered 12/27/2025. Received partial shipment 1/10/2026. Refused shipment and USPS returned. I have been trying to cancel for the past 6 days to no avail. Multiple emails daily and all they say is the next shipment is ready to be sent 1/25/2026. Avoid this SCAM at all costs to avoid daily frustrations.

15 de enero de 2026
Opinión espontánea
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Respuesta de Alcamielements

Carol, six days of daily emails and the only answer you got was the next ship date. That's not customer service, that's a wall, and I'm sorry you hit it.

Your subscription should be cancelled and the partial shipment you refused should be refunded. Email me at carlos@alcamielements.com with your order date (12/27) and mention your Trustpilot review — I'll confirm the cancellation and the refund myself rather than passing it back.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

0/5 Stars

0/5 Stars - PREDATORY SUBSCRIPTION PRACTICES!! BUYER BEWARE!!!!!
The product itself might be fine, but you'll never know if it's worth it because this company makes it impossible to cancel your subscription.
I purchased what I thought was a normal order, only to discover AFTER the fact that I was locked into a mandatory 3 month subscription that cannot be canceled under any circumstances. This was never clearly disclosed during checkout if it was mentioned at all.
When I tried to cancel, I was told I'm in an "introductory program" with a "protected period" and that I have to wait 90 days before I can even request to stop the subscription. They claim this is for my benefit and that I'm "fully protected" by their guarantee, but that's misleading YOU ARE TRAPPED paying for three months of product whether you want it or not.
This is a classic predatory business practice designed to make it as difficult as possible for customers to cancel. A real satisfaction guarantee would let you cancel anytime, not force you through a 90 day gauntlet first.
I never would have made this purchase if I had known I was signing up for a 3 month commitment. The lack of transparency is unacceptable, and this feels like a deliberate attempt to trap customers into extended subscriptions.
Save yourself the headache and avoid this company. There are plenty of other supplement brands that don't use these manipulative tactics!!!!!!!

12 de enero de 2026
Opinión espontánea
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Respuesta de Alcamielements

Your central point is the one I take most seriously: you shouldn't be learning about a three-month commitment after checkout. If it wasn't unmistakable at the billing step for you, then it wasn't clear enough, full stop — and calling it a "protected period" while you're asking to leave makes it worse, not better.

I'm not going to hold you to it. Email me at carlos@alcamielements.com and mention your Trustpilot review, and I'll cancel and refund. I'd also like to send you the checkout screens you saw so you can tell me exactly where we lost you.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

I tried to contact the company 3 times…

I tried to contact the company 3 times to explain the situation. I asked them to remove my name on the list, but I was dismissed quickly with no compassion. This company is pushy and unforgiving.

8 de enero de 2026
Opinión espontánea
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Respuesta de Alcamielements

William, being dismissed quickly three times is the part that stings most, and it's the part that was entirely within our control.

I'd like to get your name off the list properly and make sure nothing further is charged. Please email me at carlos@alcamielements.com with the email address on the account and mention your Trustpilot review, and I'll confirm it's closed myself.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

I specifically made sure I selected try…

I specifically made sure I selected try it once and they now want to bill me for a minimum of three months for a subscription. I clearly said I didn’t want do not order from them. They are very misleading and immoral like a scam

12 de diciembre de 2025
Opinión espontánea
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Respuesta de Alcamielements

Tim, if you deliberately selected a one-time purchase and still ended up on a three-month subscription, then either our checkout misled you or something went wrong in the order. Either way you shouldn't be billed for it.

Email me at carlos@alcamielements.com with your order number and mention your Trustpilot review. I'll cancel it, refund anything taken, and pull up what your checkout actually recorded so I can see where this went sideways.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

I never made a subscription

I never made a subscription, but then I got charged again, when I tried to contact the company 3 times to explain the situation. I asked them to remove my name on the list, but I was dismissed quickly with no compassion. This company is pushy and unforgiving.

20 de diciembre de 2025
Opinión espontánea
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Respuesta de Alcamielements

Sophie, you're saying you never signed up for a subscription and were charged anyway, and then got brushed off three times. I want to verify that against the order record rather than argue about it.

Please email me at carlos@alcamielements.com with the email address on the account and mention your Trustpilot review. If you were enrolled without meaning to be, I'll refund it and close the account the same day.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

NOT A GOOD EXPERIENCE

After you buy the product they don't give you the option to cancel your subscription if your not happy with the product. The Blue product does not have any ingredients label on the bottle. That is a red flag for me. They don't tell you they lock you in for a 3 months subscription you can't cancel from the website and I didn't receive all of my order and the product I received looked like the box was opened previously. I reported them to my credit card company.

17 de diciembre de 2025
Opinión espontánea
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Respuesta de Alcamielements

Robert, two of these I want to answer properly. The ingredient panel: every Alcami product should ship with a full ingredient and dosage panel, so if yours arrived without one I need to see it — that's a manufacturing or labelling issue and I'd want to trace the batch. And a box that looked previously opened plus a short order is a fulfilment failure on our side.

Email me at derik@alcamielements.com with your order number and a photo of what you received, and mention your Trustpilot review. I'll sort the refund and the cancellation.

— Derik, Co-Founder, Alcami Elements

Valorada con 4 estrellas sobre 5

Alcami

The fact that amazon has set the bar so high with the same day deliveries etc makes it a chaotic experience at first. BUTTT the product itself is smooth, tasteful, and I was looking at concentration ratios. This is nice not too potent. I would like to add a preventative measure here that when utilizing nootropics be aware if you medicate that it does not interfere with your medication,

Overall lovely experience

17 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam Alert

You buy one, but once they have your credit card, they sign you up for a subscription that you are not able to cancel or access. I’ve been fighting with them back-and-forth, and the only solution will be to cancel my credit card. Absolutely horrendous. This is not a local company or a reputable company. This is a scam.

9 de diciembre de 2025
Opinión espontánea
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Respuesta de Alcamielements

Having to cancel your credit card to get out of a subscription is the worst possible outcome, and I don't want you to have to do that.

Email me at carlos@alcamielements.com with the email address on the order and mention your Trustpilot review. I'll cancel it from our side so there's nothing left to cancel from yours, and refund what shouldn't have been charged. We are a real, small company in Montreal — and I'd rather show you that than argue it.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

Absolutely awful

Absolutely awful. subscribed by accident wanting to try product. They would NOT let me out of the subscription and you are locked into 3 cycles after the initial- no modifications. I never would have bought a 3 month supply on a monthly subscription. Total BS customer service. The product is not bad but the company is terrible.

6 de diciembre de 2025
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Respuesta de Alcamielements

Sonya, thank you for being straight that the product wasn't the problem — the company was. Subscribing by accident and then being told there are no modifications for three cycles is exactly the kind of thing that should never have been rigid.

Email me at carlos@alcamielements.com and mention your Trustpilot review, and I'll cancel the remaining cycles and refund the ones you didn't want.

— Carlos, Co-Founder, Alcami Elements

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