Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Subscription system is quite easy. Espresso blend doesn't taste quite like coffee, but it does taste great. Like any product, I can't pinpoint whether one thing or another is responsible for a speci... Ver más

Valorada con 5 estrellas sobre 5

I’ve tried a lot of wellness supplements, and Alcami Elements is one of the few I’ve actually stuck with. It tastes great, mixes easily and gives me steady energy without the crash. You can tell they... Ver más

Valorada con 5 estrellas sobre 5

There are products you buy, and then there are products you’re genuinely grateful exist. Alcami elements is one of those for me. Beyond the quality of the adaptogens themselves, knowing the care, pass... Ver más

Valorada con 1 estrellas sobre 5

As other (real) reviews have stated, this is a shady, immoral, and corrupt website whereby they silently lock you into a 3 month subscription with (somehow?) a zero refund or return clause of which yo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. también en la categoría
  3. Herbolario
  4. Servicio de fitness y nutrición
  5. Tienda de hierbas

Escrito por la empresa

Alcami Elements is a premium wellness company dedicated to simplifying daily health through science-backed functional nutrition. We formulate high-potency mushroom and botanical blends using clinically studied ingredients, with a focus on cognitive performance, energy, stress resilience, and long-term wellbeing. Our products are made without fillers, gums, or artificial sweeteners and are designed to fit seamlessly into a daily ritual.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,9

Todas las opiniones

(85)

63 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Customer service lacking and subscriptions difficult to manage.

It’s a good product but managing a subscription is a nightmare, deliberately shady and difficult IMO. They had a 55% off sale for Black Friday so I wanted to pause my subscription and order off of the sale. There’s no way to do that. Be aware that, if you sign up for a subscription, you are locked into a 3 month commitment. I’m fine with that as it was disclosed in advance, but I should be able to pause it. The entire subscription management page is giving an error code for a week now. Customer service took a full week to reply to me and it really wasn’t a resolution. Still can’t manage my subscription. I’m remembering that this is part of why I previously canceled. I like the product enough to have given it another try but, unless they make substantial and rapid changes to their website, I will have to find a different product. The aggravation from this is undoing any benefits from the supplement.

4 de diciembre de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

CDawn, this one is embarrassing to read, because you did everything right — you knew the terms, you were fine with them, you just wanted to pause and buy the Black Friday offer. And the subscription page threw an error code for a week while support took another week to not resolve it.

I'd like to apply that 55% discount to your account retroactively and get pause working for you. Email me at carlos@alcamielements.com and mention your Trustpilot review. You've given us a second try already; I'd like to earn it this time.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

Theft, immoral, deceit…

As other (real) reviews have stated, this is a shady, immoral, and corrupt website whereby they silently lock you into a 3 month subscription with (somehow?) a zero refund or return clause of which you literally cannot get out of. Frankly, I’m quite certain it’s illegal!!? I hope these guys get shut down. How can you even sleep at night operating under these tactics? I’m a very reasonable person, and I’m all about capitalism, but your policy is immoral and deceitful and you should be ashamed of yourselves.

8 de octubre de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

Kelly, I'm not going to argue policy with someone who's telling me they feel trapped — that feeling is the failure, whatever the terms say.

I'd like to cancel you outright and refund what you've paid. Email me at carlos@alcamielements.com with the email on your order and mention your Trustpilot review, and I'll handle it personally. If you're willing, I'd also like to hear where in the purchase flow you felt the terms were hidden — that's the most useful thing you could give me.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

SCAM

SCAM. SCAM. SCAM.

They trick you into a 90 day subscription that you can't cancel. If you insist for over a week, sending many messages, they may finally relent, as they did for me after I threatened to have my bank block their account. I hate spineless, immoral companies like this. I hope they understand the frustration they cause the world, and that their negative energy comes back around to them, and they remember why we act with honor in a society. Shame. I'm sorry for getting involved with them.

-D. White

2 de diciembre de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

You shouldn't have had to send that many messages, over more than a week, and mention your bank before we relented. Getting there eventually isn't the same as getting it right.

If you were charged for anything during that stretch, I'd like to refund it. Email me at carlos@alcamielements.com and mention your Trustpilot review. And for what it's worth, the frustration you're describing landed — it's the reason I'm the one answering these rather than support.

— Carlos, Co-Founder, Alcami Elements

Valorada con 5 estrellas sobre 5

I am simply obsessed with Alcami

I am simply obsessed with Alcami ! I just can’t live without it !! It makes my coffee delicious where now I do not need to add milk to my coffee which is much healthier while on a weight loss program , Alcami gives me energy ! I always look forward to the next time I will be using it which is every morning ! Thank you Team Alcami for the outstanding customer service , always there to answer my questions and accommodate my requests ! Alcami is a must try and asap ! U will regret not trying it long time ago ! I am a customer since January 2024

31 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refuses to cancel my subscription.

First off, all the positive reviews are bots.

I have been e-mailing them asking for over a week and half for them to turn my subscription off (conveniently the link to manage subscriptions doesn't work).

And it's been a back and forth of 5 different emails asking me if I'd like to pause it instead, or just try it out for another month, etc.

After the third time of saying I didn't want it, they replied back with "Oh well looks like your subscription has just gone out so we can't cancel it". Total scam company and nightmare to end subscriptions with them.

29 de octubre de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

Shawn, the specific thing I want to own: you asked five times, got offered pauses and one-more-months instead of a cancellation, and then were told the shipment had already gone out. That's a retention script being used where a simple yes was needed.

I'd like to refund that shipment and confirm the subscription is dead. Email me at carlos@alcamielements.com and mention your Trustpilot review. The broken manage-subscription link is a separate failure and I'll chase it.

— Carlos, Co-Founder, Alcami Elements

Valorada con 5 estrellas sobre 5

Love this brand

Love this brand. Been using their products for over a year now.
They’re NSF approved and third-party tested.
Legit brand and supplements.

15 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My life has change since I have been…

My life has change since I have been consuming Alcami products. The Best of the Best!!! All natural ! Love the package the mixer, the bottle , the ptoduct eith Matcha. I stopped consuming coffee.
All my family as well! No more coffee !
Only Alcami! I feel focus, energize never again acid after I use to drink coffee.
No side effects! We all feel good! Thank you Alcami for delivering the products fast. Like your promotions!

18 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five Years Strong with Alcami

The Alcami original bend has been my daily companion since 2020. I’ve been taking it for five years now, and the changes I’ve noticed over the years make it one of the best decisions I’ve ever made. Thank you, Derik, for creating such an incredible blend.

14 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve been using Alcami Elements…

I’ve been using Alcami Elements products since 2019 for pre and post workout superfood nutrition. They are the real deal
and disrupting the superfood supplement market in the best way.
The creator of the company really cares about medicinal mushrooms and Chinese herbs. He has been studying/ working with them for over 15 years. He’s the real deal.

12 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very tasty with coffee

I’ve had my package for a couple weeks now and I love it. It tastes great and I feel good and sharp after having it. I recommend it!

4 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Je consomme les produits alcami…

Je consomme les produits alcami éléments depuis plus de 3 ans!! Je vois l’aspect positif sur mon corps et mon mentale après quelques jours de consommation. Je me sens plus réveillée et beaucoup alerte. Je consomme le alcami original de préférence avec toujours un peux de shilajit chaque matin et je ne peux plus m’en passer !! J’adore le produit j’encourage les gens à essayer fortement 😎

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend

I love adding this to my coffee, it isn’t the same without it! I no longer have energy crashes in the afternoon and my mind feels clear.

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow must try

Wow! Within 20 minutes I felt calm and focused! Package arrived in 2 days and look forward to taking it every morning

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lies total lies about the product and no delivery

Shilajit reviews were so positive therefore I ordered but till date no sign off the package no information nothing. BIG HOAX COMPANY
Should be taken off the Google advertising to let others know about their lies and lies and more lies I lost £56 ordering the so called product

30 de junio de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

You paid £56 and received nothing, and nobody told you what was happening. There is no version of that which is acceptable.

I'd like to either get the Shilajit to you or refund you in full — your choice. Please email me at derik@alcamielements.com with your order number and mention your Trustpilot review, and I'll trace the shipment myself today. UK orders go through a longer route and if it was lost in transit, that's still ours to fix, not yours to absorb.

— Derik, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

False claims

This company is refusing to cancel a subscription for a falsely advertised product. They claim 10,000 mg of superfood mushrooms such as lions mane, reshi, Cordyceps.
"Each ingredient in Alcami Elements holds the potency of a 10:1 full spectrum concentrate, delivering profound effects to revitalize your well-being" yet there is only 100mg of each ingredient. They claim that distilling each ingredient ten times makes a 100mg equivalent to 1000mg. This is not true when distilliing occurs the ingredients only having unwanted substances removed such as impurities. Distilling does not increase the potency it only makes it cleaner. It does not increase potency so this company is getting away with advertising and making false claims that 100mg of each ingredient equals 1000mg. That is like terrence howard claiming that 1 times 1 is 2. That is a fallacy of logic. This company is refusing to cancel a "3 month commitment" and harrassing me as you can read in email back and forth. It is obvious they want to collect and push the customer around. The dosage is way below the recommended serving to have any benefit or effect on the body. I have been harassed and refused cancellation by them since january when I wrote their product is horrible. Still they are trying to charge me for a mandatory 3 month subscription. DO NOT BUY!

2 de enero de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

Leonidas, I formulate these, so let me answer the substance rather than deflect it. You're right that distillation doesn't concentrate actives — but 10:1 refers to extraction ratio, not distillation: 10 kg of raw material reduced to 1 kg of extract. So 100 mg of a 10:1 extract is derived from 1,000 mg of raw mushroom. That's the standard convention in the industry, and it's a fair criticism that our labelling didn't make the distinction obvious enough.

I'll send you the certificates of analysis and the extraction specs so you can check them yourself, and I want your subscription cancelled and refunded regardless of whether you agree with me. derik@alcamielements.com — mention your Trustpilot review.

— Derik, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

Absolute Scam DO NOT BUY

Ordered my coffee nearly a month ago, I knew about the subscription of 3 months and I was ok with that..
What I'm not ok with is I still don't have my order and now the delivery company is trying to charge me another £50 in taxes or they won't deliver my parcel. If you are uk based do not buy these products. The company know about the import tax but don't mention it anywhere on their site, There customer service is horrendous, they simply don't care about customers at all and just keep fobbing me off with "we'll look into and get back to you" except they never do. Stay well away from these. I wish I had read the rest of these reviews before dealing with them. And you can't cancel your subscription.

21 de marzo de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

Neil, you're right that we should state UK import duties clearly before checkout, not let the courier surprise you with £50. That's a real gap and it's on us.

I don't want you paying that to receive an order you've already waited a month for. Email me at derik@alcamielements.com with your order number and mention your Trustpilot review — I'll cover the duty or refund the order in full, whichever you'd rather, and cancel the subscription.

— Derik, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

You don’t know what you’re getting into…

You don’t know what you’re getting into until you’re in it and stuck…alcami forces a commitment upon your purchase and that’s not normal or cool when you accidentally get suckered into it and need to cancel. They did absolutely nothing when I told them my situation and how I accidentally accepted multiple subscriptions when I only meant to have one. Little did I know that my other email address was being used and mind you all of this while I just got laid off. They didn’t care despite how many times I emailed them and explained my situation and the problems that arose.

21 de enero de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

Nat, you told us you'd just been laid off and had accidentally ended up with duplicate subscriptions across two email addresses, and we did nothing. That's the part I'd most like to apologise for — not the policy, the lack of judgement.

I'd like to refund the duplicates. Email me at carlos@alcamielements.com with both email addresses and mention your Trustpilot review, and I'll find them and close them both.

— Carlos, Co-Founder, Alcami Elements

Valorada con 1 estrellas sobre 5

Over all a bad experience

First off, the product that I received had no taste; so, there was no reason to mix it with coffee, Secondly, I tried to cancel the auto ship and just continued to receive product. The company has been none responsive to me.

7 de febrero de 2025
Opinión espontánea
Logotipo de Alcamielements

Respuesta de Alcamielements

Len, a powder with no taste at all suggests you may have received an under-filled or mis-filled batch — the Original is mild but it isn't nothing. I'd like to see your order so I can check the lot.

And being non-responsive while auto-ship kept running is the bigger failure of the two. Email me at derik@alcamielements.com with your order number and mention your Trustpilot review. I'll stop the shipments and refund what continued to arrive.

— Derik, Co-Founder, Alcami Elements

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más