There was nothing on the email receipt that said to get there early. We arrived, due to traffic at 0103 for our 0105 departure. We were directed to stand in line for ticket sales, then put in a standb... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We enjoyed the history and demonstrations. Also, the boat ride over was an additional fun experience. We felt the tour was very short. No cafeteria, no shower rooms. No theories on whether the escapee... Ver más
This was our first visit to Alcatraz & Angel Island. The ships were awesome and ever single staff member we interacted with were great. The real star of the show is these two historic islands. The tra... Ver más
This was a must do experience!! Not only was the history amazing to hear about and see in person but the views of SF and even the Golden Gate Bridge were better! Everything from the ferry ride there t... Ver más
Información sobre la empresa
Escrito por la empresa
Alcatrazislandguide.com is an independent ticket booking service helping visitors plan and secure their Alcatraz Island experience in San Francisco. We specialise in sourcing ferry and tour tickets — including Day Tours, Night Tours, and Behind the Scenes Tours — making the booking process simple, fast, and hassle-free.
Información de contacto
Estados Unidos
- alcatrazislandguide.com
4,2
Muy bueno
43 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I booked my tickets (or so I thought)…
Do not buy from this company!!!
I was told to only buy tickets directly from the company. Go on cityexperiences.com to purchase Alcatraz tickets.
I booked my tickets (or so I thought) almost a month in advance. After booking, I got an email saying “Thank you, We've received your booking request. Our team will review and process your payment shortly”. Right u see earn that, it said,
📧 What happens next?
Our team will process your payment and send your e-ticket to you by email. This usually takes a few minutes. If there are any issues, we will contact you directly.
So here I thought, all is good! A few days before my trip, I went into my email to retrieve my tickets and I couldn’t find any email with tickets. So I went back to the initial email and I there was an area that I could book on that said “view booking status” and once I clicked on that it said invalid payment!!!
Mind you, I never received another email stating that there was a problem with my payment!!! Above it states that if there are any issues, they will contact me directly which they did not!
I tried contacting them and nobody answered.
So I thought hopefully that when I get to the boat, they’ll be able to process my payment, negative! I had no tickets.
My parents came all the way from Europe, and that was one of the aim things they they were so looking forward to seeing. And of course they were sold out that day and days after….
How deceiving is that???
If I wouldn’t known to click on that, and yes, partially it’s my fault (I take responsibility) for not checking sooner and clicking on that box…. But I did not know!
18 de junio de 2026
Opinión espontánea
Be sure you know what you are buying!
We thought we were buying tickets to an actual Alcatraz island on site visit with an audio tour and it was actually a bay cruise. It never mentioned a bay cruise and talked about the audio tour. It was very misleading. We had to pay additional money and buy new tickets at the ship.
9 de junio de 2026
Easy booking. Helpful customer service
Customer service was very helpful with making changes to our reservation.
15 de junio de 2026
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.