Alessa Clothing  Opiniones 81

Respuesta de Alessa Clothing

Hace 6 días

Thank you for your review and for taking the time to share your experience. We are truly sorry to hear that you were unhappy with the quality and sizing of your items, and that the return process was so frustrating for you. This is not the experience we want our customers to have.

We understand how stressful it must have been to deal with the return, and we sincerely apologize that our customer service did not meet your expectations. We are continuously working to improve our processes and communication.

If you would still like us to look into your case and find a resolution, please don't hesitate to reach out to us directly. We would love the opportunity to make this right for you.

Respuesta de Alessa Clothing

Hace 6 días

Tack för din recension! Vi är glada att du är nöjd med kvaliteten på våra produkter. Vi förstår att priset kan kännas högt, men vi strävar alltid efter att erbjuda produkter av hög kvalitet som håller länge. Vi hoppas att du fortsätter att handla hos oss och att vi kan fortsätta att glädja dig med våra produkter!

Respuesta de Alessa Clothing

9 mar 2026

Hi Thikra,

Thank you for such a lovely review. We're so happy to hear you had a great experience with us and that you’re enjoying your jacket. Your support truly means a lot to us

//
Marissa

Respuesta de Alessa Clothing

6 mar 2026

Tack så mycket för din fina recension!

Vi är väldigt glada att höra att du är nöjd med både leveransen och vår kundservice. Det betyder mycket för oss.

Tveka inte att höra av dig om du behöver hjälp i framtiden – vi finns alltid här.

Vänliga hälsningar,
Marissa

Respuesta de Alessa Clothing

3 mar 2026

Thank you for your kind words.

Knowing that you are so happy with your pieces is the greatest compliment we could receive. This is exactly why we do what we do.

Alessa

Respuesta de Alessa Clothing

26 feb 2026

Hi,

We’re truly sorry to hear about your experience — that’s not the level of service we aim to provide.

We understand how frustrating delayed delivery and return issues can feel, especially when you’re expecting a smooth process. December and January are high-volume periods, but that should never result in you feeling unheard.

We would really like to resolve this for you as quickly as possible. Please email your order number to hello@alessa.se, and we will personally look into your case and assist you with your return right away.

Thank you for bringing this to our attention — we appreciate the opportunity to make this right.

— Team Alessa

Respuesta de Alessa Clothing

26 feb 2026

Hi Synne,

We’re sorry to hear about your experience. That’s certainly not the impression we want you to have of Alessa.

If a return has not been approved, it is usually because something in the process did not meet our return conditions. However, we would absolutely like to review your case carefully to ensure everything has been handled correctly.

Please email your order number to hello@alessa.se, and we will personally look into this for you and assist you further as quickly as possible.

We appreciate you bringing this to our attention and look forward to resolving this for you.

— Team Alessa

Respuesta de Alessa Clothing

26 feb 2026

Hi,

Thank you so much for your kind words — we truly appreciate it.

We’re glad to hear that the quality and fit met your expectations. While there was a production issue, we’re happy we could communicate transparently and ensure your coat arrived even earlier than expected.

Thank you for your trust and for being part of Alessa.

— Team Alessa

Respuesta de Alessa Clothing

26 feb 2026

Hi,

Thank you for sharing your feedback.

We’re sorry to hear that the fabric and fit did not meet your expectations. Quality and tailoring are extremely important to us, so we truly value feedback like this.

We would appreciate the opportunity to look into this further and assist you. Please email your order number to hello@alessa.se, and our team will be happy to review your case and help you directly.

Thank you for bringing this to our attention.

— Team Alessa

Respuesta de Alessa Clothing

26 feb 2026

Hi,

We take accusations of this nature very seriously and would like to clarify the situation.

First, we are sorry to hear that you experienced a longer delivery time than expected. During high-demand periods, certain pieces may require extended production time, and when this happens, we always aim to communicate this as clearly as possible.

Regarding the second jacket, if an item is not shipped due to extended production delays, customers are of course offered a refund. If your refund has not yet been completed, we sincerely apologize for the delay and would like to resolve this immediately.

Please email your order number to hello@alessa.se, and we will personally review your case and ensure this is handled without further delay.

We are committed to resolving this properly.

— Team Alessa

Respuesta de Alessa Clothing

3 ene 2026

Dear Shahad,

I am genuinely surprised and saddened to see this review. I have personally looked back through our communication and can see that we have exchanged 18 emails back and forth regarding your order #6425.

Throughout our conversation, I did my absolute best to support you:

I responded to every single one of your messages, often within less than 24 hours.

I prioritized your order internally as soon as you mentioned your travel plans and content creation deadlines.

I contacted the courier personally to request they expedite and accelerate the delivery so you wouldn't have to pay extra for shipping.

I provided you with the manufacturer's tracking details and kept you updated on its movement through the domestic terminal.

We truly went above and beyond to ensure your jackets were ready and shipped in time for your trip. Given the amount of personal care and constant communication we provided, I would love to understand why you feel our service was poor so we can address your concerns.

Respuesta de Alessa Clothing

30 dic 2025

Hi Joshua,
Thank you so much for your kind words! We are thrilled to hear that you are happy with the quality, fit, and our customer support. It makes us very proud to be your go-to destination for gifts. We look forward to welcoming you back to Alessa soon!
Best regards, Sara

Respuesta de Alessa Clothing

30 dic 2025

Hallo Sophia,
Es tut uns aufrichtig leid, dass Sie mit der Wartezeit unzufrieden sind. Da unsere Jacken tatsächlich in Handarbeit gefertigt werden, kann es in der Hochsaison leider zu Verzögerungen kommen. Wir legen großen Wert auf Qualität, weshalb jedes Stück vor dem Versand geprüft wird. Bitte kontaktieren Sie uns direkt unter hello@alessa.se mit Ihrer Bestellnummer, damit wir Ihren Fall sofort prüfen und eine Lösung finden können. Herzliche Grüße, Sara

Respuesta de Alessa Clothing

30 dic 2025

Hi Rana,
Thank you for the lovely review! It was a pleasure assisting you. I’m so happy to hear that you found our communication helpful and that you had a positive experience with us.
Enjoy your order!
Best regards, Sara

Respuesta de Alessa Clothing

30 dic 2025

Hi Charlotte,
We completely understand your frustration regarding the wait time. Because we follow a "made to order" model to avoid overproduction and ensure high craftsmanship, our process is slower than traditional fast-fashion stores. However, we hear your feedback loud and clear and are working on ways to improve our timelines. Please reach out to hello@alessa.se so we can give you a specific update on your order status.
Best regards, Sara

Respuesta de Alessa Clothing

30 dic 2025

Hi Rosie,
Thank you for sharing!
We are so happy to hear that your granddaughter loves her new sweater and that you are pleased with the material.
Quality is our top priority, and it's wonderful to know it met your expectations.
Best regards, Sara