I’ve wanted an Alessa coat for years, so finally owning one feels so special! 🤍 I absolutely love the design and the uniqueness of my order. If I’m lucky enough to win 1st place, I’ll donate 20% to a... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I absolutely love Alessa’s elegant designs and the overall aesthetic of the brand. The website is easy to navigate, and placing my order was simple and straightforward. The collection is beautiful, fe... Ver más
My order arrived quickly and the coat is absolutely gorgeous! They helped me choose the correct size by how much they interact with customers regarding what the models wear. Will definitely return for... Ver más
They were fabulous both as far as the shipping is concerned that was very fast they took about 7 days or a little more, the quality is fantastic the fur of the jacket is amazing I received a lot of co... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to Alessa, your exclusive destination for luxury clothing that unites feeling and style in a unique way. We are passionate about offering women around the world the best in loungewear and bringing a sense of relaxation to our garments. Alessa was founded with a simple vision: to create clothes that make women feel confident, beautiful and comfortable.
Información de contacto
Suecia
- Hello@alessa.se
- alessa.se
4,6
Excelente
228 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 93% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Such a warm jacket 🥰 perfect for winter.
Such a warm jacket 🥰 perfect for winter.
24 de agosto de 2025
Opinión espontánea
Respuesta de Alessa Clothing
Cosy and winter ready, just the way it should be! Thank you Poppy, we're so glad your jacket is keeping you warm and happy. 🤎
Elegant & luxurious
Elegant & luxurious
Absolutely in love with my Cenya black fur jacket. It’s elegant, timeless, and incredibly chic—the kind of piece that instantly elevates any outfit. The fur feels luxurious, the black is so sophisticated, and the fit is simply beautiful. A stunning addition to my wardrobe that I know I’ll wear for years. 🖤
24 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
The Cenya is one of our absolute favourites, so we couldn't be happier that it has found a home with you, Dania! Elegant, timeless and made to be worn for years is exactly the spirit behind it. Thank you for letting it into your wardrobe. 🤎
Wonderful team and beautiful pieces.
18 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Thank you, Inês! A wonderful team and beautiful pieces are what we work for every single day, so this really warms our hearts. We're so happy you had a great experience with us. 🤎
Everything went well with my order
Great clothing that makes you feel confident !
24 de septiembre de 2025
Opinión espontánea
Respuesta de Alessa Clothing
Confidence is the best thing we could ever hope to give you, Sophia! So glad your order went smoothly and that our clothing makes you feel your best. Thank you for being with us. 🤎
I received the coat in a very short…
I received the coat in a very short amount of time and the quality is amazing ! Very happy with the product and shipment process
7 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Speedy delivery and a coat you love, that is the dream combination, Jacline! Thank you for the lovely words about both the product and the shipping. We're so happy you're pleased. 🤎
Great experience
Great quality and great customer service. They responded quickly and helped a lot with changing the size of a pair of jeans that I ordered.
18 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Thank you, Sasha! Sizing swaps should always be easy, so we're really glad our team could sort your jeans out quickly for you. Great quality paired with great service is exactly what we're all about. 🤎
Jackets are super cute and love the fur…
Jackets are super cute and love the fur trims so comfy and soft. Love this brand !
24 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
The fur trims are one of our favourite little touches, so we love that they won you over too, liv! Cute, comfy and soft is exactly the vibe we go for. Thank you for loving the brand, it means so much to us. 🤎
Highly recommend
Not only the material, the cut and the fit is amazing, but also the customer service is top notch!
They are always there to help if we have any questions. I recommend this brand and their products to everyone who’s looking to purchase the most elegant pieces of clothing.
23 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Material, cut, fit and service, you've touched on everything we care about most, Narsis! We always want our customers to feel supported, so knowing we've been there for you means a lot. Thank you for recommending us so warmly. 🤎
Very good costumer help
22 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Thank you, Linda! Helping our customers is something we genuinely love doing, so it is wonderful to know we got it right for you. We're always here whenever you need us. 🤎
I got everything on time
I got everything on time, but I had problem whits returns .
22 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Thank you for the kind words about your delivery, Jóhanna! We're sorry the returns part gave you trouble though, that should always be simple. If it still isn't sorted, reach out to us at hello@alessa.se or via WhatsApp on our contact page https://alessa.se/pages/contact and we'll happily help you through it. 🤎
Great experience and Perfect qualitiy
Great experience and Perfect qualitiy
22 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Thank you so much, Diana! A great experience paired with perfect quality is exactly what we hope to deliver every single time. So happy we hit the mark for you. 🤎
Tool two weeks to arrive but the coat…
Tool two weeks to arrive but the coat was perfect!!
14 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
So glad the coat turned out perfect for you, Ella! We know two weeks felt like a wait, and we're always working to get our pieces to you sooner. Thank you for your patience, we think it was worth it too. 🤎
Respuesta de Alessa Clothing
Thank you, JH! Good quality and easy shipping are two things we never want to compromise on, so it's lovely to hear we delivered on both. We really appreciate you. 🤎
Wonderful team
Wonderful team.
I contacted several times the team because I was worried about the shipment. They made sure my parcel arrived in time. The jacket is beautiful !
9 de agosto de 2026
Opinión espontánea
Respuesta de Alessa Clothing
We completely understand the worry while waiting on a parcel, so we're really glad our team could reassure you and get it to you in time, sasha! Even happier that the jacket turned out beautiful. Thank you for trusting us. 🤎
Worst shopping experience I have ever…
Worst shopping experience I have ever had. First my item arrives and looks nothing like the picture. Then their return function on their website is «out of order» causing me to not be able to make a normal return. Therefore I had to send the package back with a separate postservice, which is fine. But now they won’t even pickup the package. It arrived almost a moth ago, and they still haven’t picked it up. This process has been absolutely horrible, and I am still waiting for my money back. Stay clear of this website. SCAM. DO NOT RECOMMEND.
22 de mayo de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Kristine, we're truly sorry for how frustrating and drawn out this has been, and you have every right to be upset. A product that didn't match, a return that wouldn't work, and a refund you're still waiting on is not the experience we ever want anyone to have. We want to make this right and get your refund sorted as a priority. Please email us at hello@alessa.se or message us on WhatsApp via https://alessa.se/pages/contact with your order number, and we'll personally chase down your parcel and refund right away.
I had a very disappointing experience
I had a very disappointing experience. I contacted customer service multiple times to request a return for my item, but no one responded to my messages or provided any assistance. The lack of communication and support was extremely frustrating. I expected better customer service and would not recommend this company based on my experience.
15 de mayo de 2026
Respuesta de Alessa Clothing
Fatma, we're really sorry to hear this, and we completely understand how frustrating it is to reach out and not hear back. That is not the standard of care we want to give anyone. We would genuinely love to help you with your return properly. Please contact us at hello@alessa.se or via WhatsApp on our contact page https://alessa.se/pages/contact with your order number, and we'll make sure someone takes care of you personally.
Respuesta de Alessa Clothing
We’re so sorry to hear that your parcel hasn’t arrived. We completely understand how disappointing this must be, and we’d love to help you resolve it as quickly as possible.
Please contact us at hello@alessa.se
with your order number, and our team will look into this right away and make sure it gets taken care of.
Köpte en jacka och ett loungeset och är…
Köpte en jacka och ett loungeset och är otroligt nöjd! Super fina och bekväma.
18 de abril de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Tack snälla för din fina recension! Så roligt att höra att du är otroligt nöjd med både jackan och loungesetet.
Vi blir verkligen glada att du tycker att de är både fina och bekväma. 🤍
High quality clothing would recommend…
High quality clothing would recommend as a gift for you’re wife
16 de enero de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Thank you so much for your kind review! We’re so happy to hear that you’re pleased with the quality and would recommend Alessa as a gift.
We hope your wife loves wearing it. 🤍
Otroligt bra present till min fru
Otroligt bra present till min fru. Hon blev glad!
16 de abril de 2026
Opinión espontánea
Respuesta de Alessa Clothing
Tack snälla för din fina recension! Så roligt att höra att klänningen blev en uppskattad present och att din fru blev glad.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.