Alfred & Co. London Opiniones 

304
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wanted a trusted seller with quality items plus long guarantees, Alfred & Co delivered both. I purchased a 2mm top grade stainless steel curb chain and cuff bangle to wear for swimming on holiday p... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

When I placed the order in December, I paid for Next Day Delivery, the chain did not arrive the following day. Got in touch using the online submission form no response so I had to chase again a week... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic Service - fixed my shipping mistake in minutes. Despatched same day; arrived the next. My son loved the chain. Amazing quality & great price. Will definitely be ordering again. Highly recomm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered an 18 inch gold chain for my son’s birthday. It arrived ready quickly (within 2 days of ordering), was beautifully packaged and he was delighted. My suggestions for an even better experience w... Ver más

Información sobre la empresa

  1. Diseñador de joyas
  2. Proveedor de ropa

Escrito por la empresa

Alfred & Co. London are a global jewellery brand selling both men's and women's trending designs.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

304 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

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4,0

Todas las opiniones

(304)

66 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Super impressed with the attention to…

Super impressed with the attention to detail and craftsmanship. The necklace feels weighty in the best way and hasn't lost its shine. definitely planning to buy more form Alfred & Co.

4 de febrero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback. Please visit us again soon. Kind regards, Alfred & Co.

Valorada con 5 estrellas sobre 5

I bought this as a gift and they loved…

I bought this as a gift and they loved it! Delivery was fast, and the piece truly feels premium - well worth the money.

1 de enero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback. Please visit us again soon. Kind regards, Alfred & Co.

Valorada con 5 estrellas sobre 5

Absolutely blown away by the…

Absolutely blown away by the quality-even better than expected. The chain feels solid and the finish is immaculate. I wear it every day.

17 de enero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely review. Please visit us again soon. Alfred & Co.

Valorada con 5 estrellas sobre 5

The silver chain I ordered was amazing

The silver chain I ordered was amazing. The delivery was quick and when I raised a query they prompted responded.
The product was really high quality.
Engraving was done so well. A perfect gift.

23 de febrero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely review. Please visit us again soon. Alfred & Co.

Valorada con 5 estrellas sobre 5

I have purchased a necklace from them…

I have purchased a necklace from them last year, this year i decided to get a bracelet bec the quality of my previous order was absolutely brilliant. My bf wears it 24/7- 356 days and the condition is still immaculate.
Royal mail happened to misplace my order but alfred and co managed to handle this problem really well.

I do recommend this brand for its long lasting quality

23 de febrero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

Fast shipping

Fast shipping, good price for a great price for someone testing jewellery for the first time.

21 de febrero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

great service!

The chain is extremely high quality and it came super fast. I had chosen to get something little engraved, but did not know if they could do hearts , so I put “<3” and they engraved it as a heart which was a nice surprise :)

17 de febrero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 1 estrellas sobre 5

Very disappointing experience

Very disappointing experience, both in terms of product quality and customer service.

I ordered two engraved bracelets and within less than a month of normal wear, the engraved charms on both bracelets fell off. These were a Christmas gift, and considering the price and the additional cost for engraving, I expected much better durability.

I contacted customer support to report the issue and ask for a reasonable solution, but despite following up, I have received no response at all. This is especially frustrating as I had already experienced problems with the order previously, having been sent the wrong length and needing to return it.

I understand that mistakes can happen, but being ignored after chasing is unacceptable. I hope this feedback encourages the company to improve both product quality and customer communication.

22 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Oh no sorry to hear this please contact our customer services team ASAP so we can resolve. Kind regards, Alfred & Co.

Valorada con 5 estrellas sobre 5

Came fairly quickly

Came fairly quickly , chain in great quality ( I can shower in it and go gym and my neck hasn’t even turned green I would recommend buying chains from here.

9 de febrero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 1 estrellas sobre 5

Men’s necklace and bracelet…

Ordered a men’s necklace and bracelet before Christmas. After one month of being worn the gold on the necklace has faded and the catch has bent. The bracelet the catch has also bent. For £60-70 I spent I was not expecting them to last years and years but after one month?? I could have bought a £20 one which would have lasted longer. Very disappointed

3 de febrero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Oh no sorry to hear this please contact our customer services team ASAP so we can resolve. Kind regards, Alfred & Co.

Valorada con 5 estrellas sobre 5

Great site

Great site, Affordable prices, packageing great, emails throughout my arrival.

29 de enero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

Beautiful item

Beautiful item, excellent communication. Speedy delivery.

26 de enero de 2026
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

I ordered a silver curb chain for my…

I ordered a silver curb chain for my son for Christmas. It arrived very quickly. We both absolutely loved it. The quality and price was excellent 👌

25 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

The service received was fantastic

The service received was fantastic! I ordered 2 chains on a good deal in July for Christmas presents, the ordering was simple and items received very quickly. Once if my sons opened his Christmas Day and wished he’d asked for the next size up, I messaged on Boxing Day (expecting them to say no due to the purchase date) but no the team were very understanding, explained how to return, as soon as they received the item the new chain was out for delivery immediately. Excellent customer service, will definitely be ordering again. Thank you

26 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

Curb chain and cuff bangle purchase

I wanted a trusted seller with quality items plus long guarantees, Alfred & Co delivered both. I purchased a 2mm top grade stainless steel curb chain and cuff bangle to wear for swimming on holiday plus everday wear. Very happy with quality & customer care, def recommend.

26 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

Nice jewellery and good customer…

Nice jewellery and good customer service.

22 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

personalised chain for my…

Ordered a personalised chain for my boyfriend and it’s beautiful! Thank you

10 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

Great value chain and pendant

Great value chain and pendant. Delivered on time with the minimum of fuss. Highly recommended

9 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, fast delivery, great communication and products were great value for money

5 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Thank you so much for the lovely feedback it is very much appreciated. Please visit us again soon. Team Alfred & Co. :)

Valorada con 1 estrellas sobre 5

SCAMMERS!!

SCAMMERS!!! They sent confirmation of a refund yet the money isn't in my account and it has been well after the timescale. I tried to ask for help, but they said they sent it to PayPal (I don't even have a PayPal account?!) They won't even provide proof of the refund to me so I know they're withholding my money for no reason. They have also refused to respond to any of my emails. SAVE YOUR MONEY AND SHOP ELSEWHERE - awful company and have lost any repeat business as a result.

Look at the other 1 star reviews - they all say the same thing. I will be taking this up with the Financial Ombudsman along with others who have been scammed. Don't waste your money here - they won't last as a company if this is how they run a business!!! Horrible people.

4 de diciembre de 2025
Opinión espontánea
Logotipo de Alfred & Co. London

Respuesta de Alfred & Co. London

Unfortunately this customer was simply impossible to help. We HAVE indeed refunded you, and we have advised you to contact your bank directly. But unfortunately you will not listen to us and continue to hound us! Thankfully 99.9% of our customers are pleasant to deal with, but unfortunately there are the 0.01% who are extremely difficult to please. We advise you to take your custom elsewhere in future.

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