Algbra Opiniones 345

TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been using Algbra's banking platform for a month, and I'm thoroughly impressed with its convenience and security. The user interface is easy to navigate, and I can easily access all my accounts... Ver más

Valorada con 1 estrellas sobre 5

The bank transfer function has not worked since Friday and in addition to that, I’m unable to use my card. No customer service by phone just an incredibly poor intercom system which has slow replies.... Ver más

Información sobre la empresa

  1. Servicios bancarios
  2. Servicios financieros alternativos
  3. Institución financiera

Escrito por la empresa

Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 40% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I have been trying to call them since…

I have been trying to call them since Thursday and have had no luck the phone just goes to their voicemail after clicking pressing the options and they do not reply quick on email. I have called during their opening hours to make sure that I can get in touch with them and still nothing. I have asked for help and someone to speak to twice on the in app customer service and no one has replied. This is a Terrible and frustrating experience

26 de agosto de 2024
Opinión espontánea
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Respuesta de Algbra

Thanks for your review Daniel, but this doesn't sound quite right. I can see that our team have been in regular contact with you via email since Wednesday 21st, and are waiting for you to provide some further information which they haven't yet received. If you could provide this at your earliest convenience, it would allow us to resolve any outstanding issues faster for you.

Valorada con 5 estrellas sobre 5

I do like this bank and their app

A very clean, cutesy looking app with efficiently responsive customer service

1 de agosto de 2024
Opinión espontánea
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Respuesta de Algbra

Thanks Yuri, we're happy to hear you're enjoying the app and customer service 😊

Valorada con 5 estrellas sobre 5

I’ve never had a problem with Algbra my…

I’ve never had a problem with Algbra my moneys always been safe.. and the customer services work fast to resolve any issues you may have highly recommend they also have cubes were you can safely save your money and sending and receiving money is fast

21 de agosto de 2024
Opinión espontánea
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Respuesta de Algbra

We really appreciate the review Charlene! Keeping your money safe is at the heart of what we do, and we're happy to hear that you're enjoying our Cubes feature 😊

Valorada con 5 estrellas sobre 5

User friendly app

User friendly app, and supportive customer support.

20 de agosto de 2024
Opinión espontánea
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Respuesta de Algbra

Thanks Mostafa, we really appreciate the positive feedback 🙌

Valorada con 1 estrellas sobre 5

Algbra are keeping my money it's been 3…

Algbra are keeping my money it's been 3 days now and nothing I shall be taking further action against the company 😡 bearing in mind I have functional neurological disorder as far as new I thought thay were a bank account so thay have shut my bank account down with my money in there of £1800 I am so stressed and upset by this. I was saving for my wetroom and thay have took my money 🙁

14 de agosto de 2024
Opinión espontánea
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Respuesta de Algbra

As a regulated financial institution, we sometimes need to reach out to learn a bit more about our customers' ongoing use of their account. Whilst this is normally a quick process, should you refuse to provide the information requested, it can take longer.

If you wish to discuss this further, please email support@algbra.com

Valorada con 1 estrellas sobre 5

Algbra are withholding everybody’s…

Algbra are withholding everybody’s money whether it be incoming or outgoing payments, how very CONVENIENT that these undisclosed “technical issues” always result in these companies keeping people’s money with no specified time scale. Absolute disgrace.

14 de agosto de 2024
Opinión espontánea
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Respuesta de Algbra

Hey Leigh, it sounds like you might be referring to a technical issue from earlier in the week, in which some transfers were delayed. I'm happy to say that this is now resolved and any delayed transfers have been processed. If you'd like to discuss this further, please send us an email to support@algbra.com 😊

Valorada con 5 estrellas sobre 5

Customer Service are really friendly…

Customer Service are really friendly and the app is super easy to use!

13 de agosto de 2024
Opinión espontánea
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Respuesta de Algbra

Thanks Kourtney, we really appreciate the kind words and are happy to hear that you're enjoying using the Algbra app! 😊

Valorada con 1 estrellas sobre 5

I sent funds to my little cousin…

I sent funds to my little cousin account from my Lloyd’s, and money was held, I contact them through my Algbra account with my transaction history, with my details still haven’t heard anything from them, she needs the money to move to a new house, as will have to pay for truck and other things.

30 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam bank

Scam bank, stay clear.
App is very buggy and keeps locking you out. No support from customer service as they are very slow to respond and only solve half the problem.
So essentially you can pay in, but good look trying to get money out.

24 de julio de 2024
Opinión espontánea
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Respuesta de Algbra

I'm really sorry to hear that Nadeem, I've popped an email over to you now to look into this directly as we of course want to make sure that we get any issue you're facing sorted as soon as possible.

Valorada con 1 estrellas sobre 5

Not Returning my Money!! Total scam.

Won’t return my Fund after deactivated account received a payment.

I received a payout from my brokerage account, unfortunately my deactivated Algbra account was set up with my brokerage account. It’s been a month and half. They still not returning my funds back to me. They won’t give a reason for the deactivation of my account. Despite giving them all the evidence and information as source of my income and other private information. I guess deactivating my account without a reason is within their rights. However, holding someone’s money in is not a nice thing.

People has expenses to pay, having my hard earned money being blocked by some dodgy online bank is extremely stressing.

27 de mayo de 2024
Opinión espontánea
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Respuesta de Algbra

Thank you for taking the time to leave your review here Sayem. I'm happy to see that the issue has been resolved but please do let us know if there's anything else that we can help with by sending an email to support@algbra.com, and our team will be more than happy to assist 😊

Valorada con 5 estrellas sobre 5

Been with this bank since the beginning…

Been with this bank since the beginning and it’s the best bank I’ve used service is great polite customer service and get cash back when spending overall great

2 de julio de 2024
Opinión espontánea
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Respuesta de Algbra

Your kind words and loyalty mean the world to us Helen! Thanks for being with us since the beginning, we can't wait wait to show you what we have in store 🙌

Valorada con 1 estrellas sobre 5

Tried to apply but they have refused my…

Tried to apply but they have refused my application:(

24 de junio de 2024
Opinión espontánea
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Respuesta de Algbra

Thanks for your review Jessie, and thank you for your interest in joining the movement. Sorry to hear that we weren't able to accept your application on this occasion.

Valorada con 5 estrellas sobre 5

10/10 customer support experience

Needed help getting back into my account as the number I initially registered with was not accessible to me. I liaised with Zenia, she was fast in her responses and had me back into my account faster than I could imagine. Absolute legend

21 de junio de 2024
Opinión espontánea
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Respuesta de Algbra

We really appreciate the kind feedback, and I'll be sure to pass these on to Zenia too! 🙌

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