Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Ver más
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Consulta las opiniones de los clientes
My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Ver más
La empresa ha respondido
I've been using Algbra's banking platform for a month, and I'm thoroughly impressed with its convenience and security. The user interface is easy to navigate, and I can easily access all my accounts... Ver más
The bank transfer function has not worked since Friday and in addition to that, I’m unable to use my card. No customer service by phone just an incredibly poor intercom system which has slow replies.... Ver más
Información sobre la empresa
Escrito por la empresa
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
Información de contacto
22 Upper Brook Street, W1K 7PZ, London, Reino Unido
- support@algbra.com
- algbra.com
4,0
Muy bueno
345 opiniones
Ha contestado el 40% de las opiniones negativas
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This is a very bad bank
This is a very bad bank , they are fraud don’t ever put a large sum of money there. I use this as my main account for over 2 years and I had £3512 in my balance they lock my money asking for prove of funds I send it to them with other document they still not satisfied they close my account and promise to refund my money to me withing 28days which I wasn’t happy about I waited for 28days email them all they say is we will look into it it’s over a month now and they not saying anything specific about my money that a lot of money they are trying to steal from me . All they say is they follow the fscs regulations rubbish doesn’t fscs ask you not to release people funds . Please don’t use them it’s a scam organisation.
14 de junio de 2024
Opinión espontánea
Respuesta de Algbra
Thanks for your review Ola. That doesn't sound quite right, maybe I can offer some context here.
As a regulated financial institution, we sometimes need to close accounts. We never take those decisions lightly, and always have a valid reason for doing so.
We advise that in most cases, funds are returned within 28 days but we do make clear that this can take longer on occasion. I'm pleased to see that this was completed on day 29, and our team have been in touch with you throughout the process.
I wanted to just confirm as well that we've likely mentioned the FCA rather than the FSCS as you've stated here. As Algbra is an electronic money institution rather than a bank, we're required to safeguard all customer deposits, so the FSCS doesn't apply to us.
If you'd like to discuss any of the points raised in more detail with us, please don't hesitate to send us an email to support@algbra.com where our friendly team will be happy to help 😊
Prompt response to my query which was…
Prompt response to my query which was absolutely awesome.
11 de junio de 2024
Opinión espontánea
Respuesta de Algbra
We love to hear it Oluwarotimi! 🙌
Respuesta de Algbra
Thanks for the review Zahair 😊
Amazing customer service from Algbra as…
Amazing customer service from Algbra as always! Quick to respond and provide assistance anytime I require support with my account.
5 de junio de 2024
Opinión espontánea
Respuesta de Algbra
So good to hear Aissa! I'll make sure to pass on your kind words to the support team 😄
Great customer service
Great customer service
Always friendly and helpful
No issues with the app or the account utilisation
And communication is Always good
31 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
We really appreciate the feedback Oana, and are happy to hear that you're enjoying the app and our friendly customer service 🙌
shocking customer service
shocking customer service. signed me out without excuse and cannot log in and closed my account.
Update to their reply :
I just messaged about an authorisation charge 0£ which I did not recognise ! You can block the card or close the account but you have given no access to my statements and you have my funds nor transfered to myself ! It’s a crime and a disgrace !
30 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thanks for your feedback Konstantinos.
Like all regulated financial institutions, we are required to close accounts from time to time. We never take those decisions lightly, and always have a valid reason for doing so.
If you'd like to discuss this further, please reach out to the team by sending an email to support@algbra.com
Absolutely amazing
Absolutely amazing. Allen and Lauren from the team were incredibly helpful. I got scammed by a company for a large amount and they helped me a lot thank you so much. Top people and support team defo my favorite
28 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thanks Haad, really happy to hear that we could help out with this and I'll be sure to pass on your lovely feedback to Allen and Lauren 🙌
Very poor customer service
Very poor customer service. Their phone number doesn’t even work. It’s automated
28 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thanks for the review Ella.
Our customer support line is open 9am to 5pm, Mon-Fri. Our team are happy to help over the phone, by email, or by using the in-app chat service.
I'm happy to see that we were able to respond to your email within 3 minutes of receiving it.
If you'd like to discuss this further, please don't hesitate to get in touch.
Respuesta de Algbra
Thanks Sarmila, we really appreciate the kind words 😊
Fast and reliable service
Zenia assisted me very swiftly and went above and beyond on helping me gain access to my statements.
23 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thanks for the awesome review Alz, I'll make sure to pass on your feedback to Zenia 🙌
Had a problem with not receiving my…
Had a problem with not receiving my physical debit card after waiting patiently. On requesting an update, I got a reply quickly to say that a new card would be sent after reconfirming my address. Been using the virtual card in the interim and already seen cash back coming in
21 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thanks Ehsham, happy to see that we got this sorted for you 😊
Great customer service
Great customer service. Clear and quick! And great services as well!
21 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thanks for the kind feedback Tess! 🙌
Great amazing app
Great amazing app. Fast customer care support team
20 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
We really appreciate the positive feedback, thank you! 😊
Quick to respond great customer service
Quick to respond great customer service
20 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thanks Samuel, happy to hear that you're pleased with our quick and efficient customer service 🙌
Closed account with no explanation.
Closed account with no explanation.
I had been with Algbra for many years. Once I had started using it as my main account, they decided to close it.
I mainly used it as my day-to-day account for cash back. Yet when they sent me the balance of my funds, they deducted the money I had earned from them since the account opened.
I would advise others to use other Challenger Banks, as this one is not worth the cashback they offer - and then take away. Customer Service was also appalling during account closure. 'Matt' was useless.
17 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thank you for your review Daniel.
As a regulated financial institution, we are obligated to close accounts under certain circumstances. We never close accounts without a valid reason.
The terms of our cashback offers are clearly outlined in the terms and conditions that you agreed to when signing up for an Algbra account. These details are also available in the Rewards section of the Algbra app.
Upon reviewing your interactions with our team, I can confirm that all our team members treated you with respect and professionalism, answered your questions, and offered additional support where necessary.
If you wish to have a chat with us about any of the points mentioned, please feel free to email support@algbra.com
Intrusive KYC
Wanted an extensive background check of all my financials, and even asked if I've ever held a public position of power.
What are you, the CIA?
No high street bank or any other financial institution asks for this much information.
17 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thank you for your feedback.
As a regulated financial institution, we are required to follow strict Know Your Customer (KYC) regulations. These regulations mandate that we collect some information about our customers, including details such as whether you've ever held an elected position in a public office.
These procedures are designed to ensure the safety and integrity of our services. While they may seem a little intrusive, they are standard industry practice for complying with UK regulations and ensuring a secure environment for all our customers.
Zenia was very helpful at getting my…
Zenia was very helpful at getting my card cancelled quickly and sorting a new one out. I use this app for nearly everything I buy it’s great!
16 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Thanks for the review Noor 🙌
I'll be sure to pass your kind words on to Zenia, and do let us know if there's anything we can do to grab that fifth star ⭐ 😊
Had Allen and Zenia on support resolve…
Had Allen and Zenia on support resolve a couple of issues. So far a very pleasant experience with the online support.
10 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
Hey Amin, thanks so much for the kind words 🙌
Easy banking with an easy to use app
Easy banking with an easy to use app. Great customer service too.
6 de mayo de 2024
Opinión espontánea
Respuesta de Algbra
We really appreciate the review, and I've passed on your kind comments to our Customer Service team 😊
Respuesta de Algbra
Thanks for being part of the movement Hamza! 🙌
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