Allens E-Bikes Opiniones 

107
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What great service . Don’t do a Kevin and be fooled and tempted by 1/2 price Cheap e-bikes . Go to Allen’s I wish I had to start of with the advice the family business feel the service has been fanta... Ver más

Valorada con 5 estrellas sobre 5

I hurt my foot a few years ago and was house bound for 3 months. I wanted to buy an e-bike so I could get around, so I did loads of research on the internet. I thought I had found the perfect bike, so... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Traveled from Leicester to visit Allen’s Ebike because they were recommended by a friend Was not disappointed fantastic customer service. Very knowledgeable on all their bikes nothing was to much... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Telephoned to discuss folding bikes to get in the car for caravaning. He had a good range so went over and test rode 3 bikes in our budget. Purchased two. Had an issue but called him and he immediatel... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

Allen's E-Bikes promise to deliver the highest quality E-Bikes and E-Motion products and accessories, with full warranty and service plans. Our service and products are the very best for you the rider. Mike and Dave (father and son) have worked very hard to locate and source the very best ranges of E-motion Bikes and personal travel solutions, to suit all budgets, with great warranty for peace of mind and with our in-house maintenance team you can purchase with confidence. We promise, if you can find the same model of E-Bike elsewhere, we will match the price. Mike and Dave want to bring you the very best shopping experience with this family business, with a big chain confidence, but with a personal 1-2-1 experience. ​ Not only have we got a great selection of E-Bikes, we also pride ourselves on locating the very best in outdoor gadgets and accessories. We are sure that you will find our selection of products the best in town!


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(107)

15 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Customer Service a let down

The shop had a great stock, we were able to try the bikes before purchasing, up until the purchase I would have given a top review. Sadly we were promised the bikes would be assembled and delivered, included with a foot pump. Neither of these happened, the bikes were sent to us, no pump arrived and they ignored our dissatisfaction about them not keeping their promises. No apology and no air pump, it's a shame because on the whole I think they are a good family business. Just a shame they didn't finish on a good note for us.

6 de julio de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for taking the time to leave a review. Firstly you said there was no apology, we were not aware an apology was required. Your ordered the bikes and because we had issues with the courier company damaging bikes we decided it was best to send the folding bikes in the box’s they came in.
I then spent time making a video to explain how to put them together which is to put the peddles on and the handles bars. This was emailed to you and also sent on WhatsApp. You phoned and left a message saying you hadn’t seen the video so we sent it again and also via WhatsApp.
Once we had no other call we assumed you were all good at this point.
As for the pump in the box there should have been a small hand pump given by the manufacturer. I was not aware this was not in there and we are happy to send them out to you. I will put them in the post for you and apologise for any inconvenience. Dave Allen.

Valorada con 5 estrellas sobre 5

Friendly and Helpfull

The bike was ready and assembled awaiting my collection. Good clear communication prior to collecting. Friendly helpful service. Dave Allen took the time to answer my questions and reassure me that any future issues would be resolved in house, giving me the reassurance any customer needs.
Plus the Bonus of an on sight Magic Trick.
I would definitely recommend Allen’s EBikes to future customers, and will hopefully do my future upgrade at this store. 5 Star from us 👍

2 de agosto de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for the review. Enjoy your bikes. Also please feel free to pop in a get a free pump anytime.

Valorada con 5 estrellas sobre 5

Dave was kind enough to let me ride…

Dave was kind enough to let me ride quite a few similar foldable bikes before i knew the one for me. This gave me a lot of reassurance. He explains everything and is very patient and enthusiastic. Would you rather not get a ebike set up right with someone good,? then dave is your guy. Great shop and great owner... i used the bike to work scheme and it was no issue...[ado air 20 pro purchased 1st aug 2024 with 3 years servincing extra]. Jawwad

1 de agosto de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for your review. Enjoy your fabulous bike.

Valorada con 5 estrellas sobre 5

I wish all stores were this good

I wanted an e-bike but couldn’t afford a new one so I popped into Allen’s E-bikes on the off chance that they had any preloved bikes. I was in luck, I found the perfect bike. Dave couldn’t have been any more helpful if he tried, and Mike is just a sweetheart. I felt wonderfully looked after as someone new to e-bikes. Dave was able to give me a full background on the bike, and also checked everything was in tip top condition before I left. The other thing that really impressed me was that they wouldn’t sell me anything I didn’t actually need, in fact it didn’t feel like they were selling me anything! What I mean by that is they gave me all the information and advice but ultimately gave me the space to make my own mind up, it was very relaxed and no pressure. The team at Allen’s are obviously very passionate about their products and the e-bike lifestyle, and that passion is contagious! Many thanks to team Allen’s E-bikes ❤️

30 de julio de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Such a lovely review. Thank you. And we hope you enjoy your fabulous e-bike.

Valorada con 5 estrellas sobre 5

Excellent service

So helpful to us newbie’s to e cycling. Dave let us try a few bikes out which was very helpful in our purchase.
Loving our new bikes. Thanks for all the help.

13 de julio de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Happy to help you with your new e-bike purchase. Happy cycling.

Valorada con 5 estrellas sobre 5

Friendly & Knowledgeable.

We were welcomed by Dave, the owner, he was very helpful & knowledgeable.
He has a superb array of electric bikes to fit all requirements, & I would recommend a visit if you’re interested in getting an e-bike.
Well worth it.

10 de julio de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for the review. all the best.

Valorada con 5 estrellas sobre 5

2 fold up e-bikes from Allens

We bought 2 fold up e-bikes for use in our Motorhome from Allen’s E-bikes. They are a game changer for us. The quality of the bikes are superb and the service we received was first class and the whole purchasing experience went without a hitch. We are two happy customers!!!

30 de marzo de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for the fabulous review. Enjoy your folding e-bikes.

Valorada con 5 estrellas sobre 5

A new estarli e28

I just collected my estarli e28 from Dave at Allen's e-bikes. From first investigation and test rides a year ago, to eventual purchase of a bike suitable to be carried on a motor home, Dave proved very knowledgeable and helpful. I'm lucky enough to live locally and his offer of temporary secure parking whilst in town is exceptional.

29 de abril de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for taking the time to share your experience, we know you will continue to enjoy your fabulous E-bike

Valorada con 5 estrellas sobre 5

Fantastic Experience

Thanks Dave for all your help and patience. Allens couldn’t do enough to help find the ideal bike for me. If you’ve never tried an e-bike, do it! You won’t regret it!

27 de abril de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you. Your smile on your test ride said it all. Happy cycling

Valorada con 5 estrellas sobre 5

Allen’s e bikes

Dave is a nice guy and very helpful, the bike I perchased from him is fantastic.

27 de abril de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for the review. Happy cycling.

Valorada con 5 estrellas sobre 5

Best Local Bike Bike Shop

Picked up my Orbea Urrun today from Allens E-Bikes. Allens ensure the buying process is pleasurable and hassle-free. Dave is knowledgable, friendly and passionate about everything e-bikes. He genuinely cannot do enough to make sure you get the best bike for your needs and within your budget. Allens is a great example of why I will always stick with a local bike shop and avoid the big chain stores. Thanks Dave and team, you guys are awesome!

27 de abril de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for the review we know you will continue to love your new e-bike.

Valorada con 5 estrellas sobre 5

Allen was brilliant

Allen was brilliant! Really helpful and informative. We had to decide between 2 e-bikes and at no time did he try to sell us the more expensive one. Great to see so many options in the shop and get guidance on the pros and cons. He went out of his way to be helpful.

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thoroughly professional and friendly…

Thoroughly professional and friendly service, and I'm very pleased with my new e-bike too! Highly recommended.

7 de marzo de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for your review. We know you will love your fabulous E-Bike.

Valorada con 5 estrellas sobre 5

Dave was absolutely brilliant

Dave was absolutely brilliant. Passionate about ebikes and told us all we needed to know. Free delivery and part exchange. Would highly recommend.

1 de abril de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for your Review.

Valorada con 5 estrellas sobre 5

Friendly, knowledgeable and helpful

Dave gave me a lot of time and advice on the right folding e-bike for my London commute via train. After test riding a couple of bikes with him, he helped me choose the right model for my size (I’m 6’ 4”) and travelling needs. I wanted to buy local, but ordered through my company cycle to work scheme and Dave talked me through the whole process. I had my bike within days of ordering - and Dave was happy to go through all the features again when I picked the bike up (and again answered all my questions when I later phoned with a query). I’m really pleased with the bike - and as I only live down the road, I feel very confident that should I have questions or need help in the future, I am just a short zip up the road on my bike away from a friendly and professional service.

29 de febrero de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for your review. Happy cycling on your fabulous folding E-Bike.

Valorada con 5 estrellas sobre 5

Dave at Allen’s e-bike

Dave is an easy to talk to person he answered all our questions and helped us with a test ride before we purchased 2 e-bike. I would highly recommend going and having a chat, 5 stars

24 de febrero de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for the review. We know you are going to love your folding e-bikes.

Valorada con 5 estrellas sobre 5

My Folding E-Bike

Having thoroughly researched e-bikes and owned a couple of very old ones, I watched all of Dave Allen’s You Tube Videos, assisted by Mike, the Cameraman. I settled on the folding e-bike I wanted, and ordered it from Dave, who was extremely helpful and patiently answered all my questions. Despite living in Cumbria, the bike arrived within 3 days of ordering and was in pristine condition. I have every confidence in their after sales assistance should it be required, and I whole heartedly recommend this Company to you.

23 de febrero de 2024
Opinión espontánea
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Respuesta de Allens E-Bikes

Thank you for your review and glad you are happy with your choice of folding Ebike. Happy to help you.

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