Alloy Wheels Direct Opiniones 454

TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I reluctantly needed to buy aftermarket wheels for my Mercedes CL500. After much searching on the web I turned to Alloys Wheels Direct - these guys are absolute wheel and tyre ninjas !! I needed g... Ver más

Valorada con 5 estrellas sobre 5

Delighted with the new Alloy Wheels for our Caddy Van and grateful for the advice given to ensure the wheels I chose are a perfect fit. Many thanks!

Valorada con 5 estrellas sobre 5

Great service from Chris and the team at alloy wheels direct. I ordered set of alloys, tyres and TPMS for 5 series which arrived pristine, pre-inflated and balanced and ready to fit. Great selection,... Ver más

Valorada con 5 estrellas sobre 5

5 star service from Chris - I didn't even make a purchase with them :-) I was looking to move from 19 inch rims to 17 inch and got great advice, guidance and help via email. In the end I got directed... Ver más

Información sobre la empresa

  1. Tienda de ruedas
  2. Tienda de accesorios para automóviles

Escrito por la empresa

Genuine | New | Guaranteed 20 years of knowledge in the OEM wheel market. See 4K Videos of all our Brand New Genuine OEM wheels on YouTube: https://www.youtube.com/@AlloyWheelsDirectLtd Thought you had to go to your main dealer to buy OEM wheels? Think again.. we take the pain out of your main dealer experience and ship to your door.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

454 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Ordering at a distance is always an…

Ordering at a distance is always an extra stress but Alloy Wheels Direct were there as I went through the inevitable back and forth emails. They seem interested in providing not only great products but service - something many other companies should try to emulate!

Thanks for "being there"!

7 de enero de 2022
Valorada con 5 estrellas sobre 5

First rate from start to finish.

Buying new wheels and tyres is never cheap but AlloyWheelsDirect made it a pleasurable experience. From Tony’s careful approach and rapid response to UPS’s timely delivery and the quick, cheerful fitting, I am totally impressed.

22 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys were great

These guys were great. I ordered the part. They emailed me immediately to check the part was the correct one that I needed asking for pics so they could cross check. I knew then they were a legit and probably reliable company. The part took a few weeks to get from the manufacturer and they kept me informed during this time.

In the end the part was delivered as expected. Really great service provided by these guys.

Would definitely recommend.

13 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Buying my new wheels was an enjoyable…

Buying my new wheels was an enjoyable experience with helpful service. The set arrived well packaged and in perfect condition. In my opinion it is well-worth buying the right genuine wheels for your vehicle, guaranteed to be safe and long lasting and with the correct specs so that they look right and fit right first time, and add value to your car. In the long run, quality wheels pay for themselves.

10 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Great Company, Great Service!

Great company to deal with, had an easy experience with alloy wheels direct. Tyres came when expected and they even came in their own individual boxes straight from Germany.
Another thing to add is the 4 tyres turned up together. From ordering off other sites in the past I would have 1 tyre turn up 1 day, and the other 3 weeks apart. I would highly recommend alloy wheels direct and I’ll definitely be using these guys again in the future! Thank you

4 de diciembre de 2021
Valorada con 4 estrellas sobre 5

Disappointed with purchase experience. Good follow up if problems occur.!

I had decided to source a set of Winter wheels/tyres for my Mini Countryman Cooper S, as I have done so on all my cars.
I came across the Alloy Wheels Direct website and found it had a good choice of Alloys and tyres that would suit, although I initially thought a bit expensive.
On my initial enquiry, I spoke to Tony who was very helpful and checked stock availability of my selection. Chosen wheels and tyres were all available so I placed my order.
This is where it starts to go wrong.
I left it 1 week before contacting Tony to check on progress of order as we were due to go away the following week for approx.a week. I was informed that there was a delay as only 3 of my chosen tyres were available and were chasing up another, despite when I initially ordered I was told everything available.
I then contacted sales adviser when we got back and was informed that the workshop would complete the wheels and sort paperwork for UPS pickup.
It was nearly another week before they were picked up by Courier, then 1 more week before I received. Very stressful to say the least.!! I think UPS need to get their act together.!
Wheels arrived well packaged to be fair. I have since checked all tyre pressures and fitted to the car.
Have had to initialise the tyre settings in the car yesterday and very disappointingly found that it will now not display the tyre pressure settings for each tyre as with original tyres.
Contacted Alloy Wheels Direct with my query and this problem has now been resolved.
To be fair, the Customer Service has been very good regarding this matter.

19 de noviembre de 2021
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Respuesta de Alloy Wheels Direct

Hi David
Thank you for your feedback on your order.
You placed your order with Klarna finance on 11th October. We ordered tyres from two suppliers. Three from Baltic tyre (they only had 3 in stock) and the last from reifen.com, all through our usual portal.
I can see that by 15th October everything except the 4th tyre had been delivered to us and was ready. Reifen.com had not delivered by 20th October and so we re-ordered from an alternate, which arrived in 22nd October. We have since blacklisted them as a supplier.
After this delay, you advised us of holiday plans that your wheels were to not arrive any earlier than 3rd November. We then despatched on 3rd November.
It is completely our responsibility to ensure the timely arrival and despatch of all orders and with your order we failed to do so. I have taken some steps to prevent this type of delay happening again.
We have communicated by email since your original feedback to assist in the procedure for your car to recognise the new TPMS sensors and I understand that this has been successful.
Once again thank you for your feedback and patience with your order.
Chris
Owner & Founder

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