There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver más
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A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver más
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I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver más
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Información sobre la empresa
- Proveedor de servicios de telecomunicaciones
- Empresa BPO
- Servicio de business-to-business
- Proveedor de servicios de Internet
- Servicio de telefonía e Internet
Escrito por la empresa
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Información de contacto
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Australia
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Excelente
198 opiniones
Ha contestado el 100% de las opiniones negativas
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Respuesta de Alltel
Thanks for your review and feedback! We really appreciate it and glad you loved our service.
Functionality - Service and Ease of Use
There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster.
Service staff do not really explain properly, and understanding can be an issue.
8 de abril de 2026
Respuesta de Alltel
Thank you for your feedback. We really appreciate you sharing your experience as it helps us improve in both product and service.
We're sorry for the confusion and frustration you experienced. We understand how things like browser differences and needing to add +61 can feel like extra friction. Some of these are known limitations, and we're actively working on making improvements.
We also take your feedback on communication on board. We can absolutely do better in explaining things more clearly. This is not the experience we want for our customers. We understand you've since spoken with our Service Delivery Manager, and we hope that conversation has helped clarify things and address your concerns. If there's anything further we can assist with, we're always here to help.
Respuesta de Alltel
Thanks so much for your feedback on Donna. She's a gem and love to hear that she's doing a great job to excellent customer experience.
Simplicity of connection of my 1300…
Simplicity of connection of my 1300 number and how it functions.
7 de abril de 2026
Respuesta de Alltel
Thank you kindly for your review. We appreciate your feedback and always aim to keep our onboarding and service activation simple and seamless.
Finished product is great, sales service is mediocre
The VM that I received is ace. The issue was in procurement - I submitted a request via the site, but the information didn't make it to the salesperson I emailed with, which made the form feel unnecessary. I had to say "did you receive the form information", and suddenly it was there.
17 de marzo de 2026
Respuesta de Alltel
Thank you for taking the time to share your feedback, we really appreciate it. It’s great to hear you’re happy with the final product.
We’re sorry the service experience didn’t meet your expectations, especially around the form submission and communication. We understand how that would have been frustrating.
Your feedback is genuinely valued and helps us identify where we can improve. Thank you again for bringing this to our attention, we truly appreciate it and will use it to improve our processes moving forward.
Respuesta de Alltel
Thanks for taking the time to leave us a review. We value your feedback and thanks again for choosing Alltel.
Seamless and Responsive
Seamless and Responsive. High level of communication through out
25 de febrero de 2026
Respuesta de Alltel
Thanks for choosing Alltel and for leaving us your feedback. We strive to deliver the best customer experience for our customers with seamless onboarding and communication. We appreciate your review.
Great customer service
20 de febrero de 2026
Respuesta de Alltel
Thank you for your feedback. Always lovely to hear that our team are delivering great customer service. Thanks again for choosing Alltel.
Someone by the name of Iggy completely…
Someone by the name of Iggy completely stuffed up my transfer process and he didn't even want to speak i had to go through the support to get things sorted overall really bad experience and didn't go through with the company. The support staff were helpful but the customer service guy left a sour taste
12 de febrero de 2026
Respuesta de Alltel
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and that the transfer process didn’t go as smoothly as it should have.
This isn’t the level of service we aim to deliver, and we understand how frustrating that experience must have been. We’re pleased to hear our support team was able to assist, but it’s disappointing to know your overall impression was affected. Please know that the gaps in this case has been addressed internally, and feedback like yours help us improve.
Respuesta de Alltel
Thank you for your feedback! We look forward to supporting your business and continuing the great service.
Continuous Great Service
Alltel continues to provide our business with great services provided as requested, on time and without fuss - unlike our previous service provider.
15 de enero de 2026
Respuesta de Alltel
Thank you for the fantastic review! We’re so pleased to hear Alltel continues to deliver reliable, fuss-free service for your business. We really appreciate your trust and look forward to continuing to support you.
Respuesta de Alltel
Thanks for the feedback. We work hard to make our sign up process quick and simple. We're glad you had a great experience and thank you for choosing Alltel.
I'm happy with that
5 de enero de 2026
Respuesta de Alltel
We appreciate your feedback and thank you for choosing Alltel.
Good customer service.
18 de agosto de 2025
Respuesta de Alltel
We appreciate you taking the time to leave us a review. Thanks so much.
Respuesta de Alltel
Thank you for choosing Alltel. We appreciate your feedback and look forward to supporting your business.
Long ring times before an answer
Not being able to set this up in advance (we needed to start on the 22nd when your messages were going to an answering service) has meant there was no script arranged.
We I’ve tested it there were very long ring times before answering.
Your support staff were very good and managed to get it connected for me on the 23rd
20 de diciembre de 2025
Respuesta de Alltel
Thank you for sharing your feedback - we really appreciate it. We're glad to hear our support team was helpful and able to get everything connected for you.
We're sorry the setup timing and initial ring delays caused some inconvenience. Your comments are valuable, and we'll use them to improve the experience moving forward.
Thanks again for your review and allowing us to support your business. If there's anything more we can assist with, we're always here to help.
No fuss
No fuss, straight forward.
Awesome response and activation of my 1300 number.
Greatly appreciated
17 de diciembre de 2025
Respuesta de Alltel
Thanks so much for the great review! We’re glad the setup was quick and straightforward, and we appreciate your kind words. We're here anytime you need us.
Respuesta de Alltel
Thanks for the review! We’re glad things are off to a good start, and we look forward to delighting you as you continue with us.
Respuesta de Alltel
Thank you for the wonderful review! We're thrilled to hear you had a great experience and look forward to continuing to support you.
THIS TIME AROUND
THIS TIME AROUND, the process was quick and efficient. We had tried to do this same exact thing a year and also 2 years ago, but had no success in doing so.
3 de diciembre de 2025
Respuesta de Alltel
Hi Peter, thank you so much for sharing your feedback. We’re glad to hear we’ve been able to deliver a better customer experience for you, and we'll keep striving to raise the bar.
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