There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver más
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Consulta las opiniones de los clientes
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver más
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A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver más
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I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver más
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Información sobre la empresa
- Proveedor de servicios de telecomunicaciones
- Empresa BPO
- Servicio de business-to-business
- Proveedor de servicios de Internet
- Servicio de telefonía e Internet
Escrito por la empresa
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Información de contacto
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Australia
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Excelente
198 opiniones
Ha contestado el 100% de las opiniones negativas
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Phones do not work as promised
Phones do not work as promised. No call forwarding, handsets provided are old and have less functionality than previous handsets. Speed dial and call transferring is clunky and involves too many steps. No training provided. Repeated requests for tech on site have been ignored. Handsets no compatible with all Zoom functions.
13 de noviembre de 2025
Respuesta de Alltel
Thank you, Troy, for taking the time to share your feedback. We appreciate it, as it helps us continue to improve the experience we deliver to our customers. We’re also grateful for the opportunity to work with you directly to resolve the issues you raised.
As discussed, our team is arranging an upgrade of your phone handsets to ensure you have access to the features and functionality your business needs. We’re confident this will provide a much smoother experience with call handling, forwarding, and integration.
Your comments around training and support have been taken on board, and we are reviewing our processes to ensure clearer communication and faster on-site assistance where required.
Thank you again for bringing this to our attention and giving us the chance to make things right. We look forward to improving your experience and supporting your business moving forward.
after having read the alltel reviews…
after having read the alltel reviews here on this untrustworthy trustpilot site, I note that most of them are from reviewers that have only ever left 1 or 2 reviews in their life, thus making them untrustworthy.
Ive decided that I will give Alltel a miss - any business that places such weight on ensuring that their online presence is studded with so many (questionable) 5 star online reviews is to be viewed with suspicion
EDIT: Of course Alltel has challenged this review with trustpilot - I bet they wouldn't have challenged it if it was a 5 star one?
9 de diciembre de 2025
Opinión espontánea
Respuesta de Alltel
Thank you for taking the time to leave a review. We do, however, need to clarify that you are not a customer of Alltel and have not had any genuine experience with our services. Your comments appear to be based on speculation rather than an interaction with our team, and we take this very seriously.
All reviews displayed on Trustpilot—positive or negative—are from individuals who have had a real experience with Alltel. We do not solicit or manufacture feedback. We are proud of the high standard of service we provide, and we welcome all genuine reviews because they help us continue to improve.
We have challenged this review because it is not based on an actual customer experience, which is consistent with Trustpilot’s guidelines. We would do the same regardless of the rating.
If you believe there has been a misunderstanding, we invite you to contact us directly at hello@alltel.com.au
or provide a phone number so that we can speak with you personally. We take great pride in our customer service and are always open to transparent, constructive dialogue.
The service was not satisfactory for…
The service was not satisfactory for our business
21 de noviembre de 2025
Respuesta de Alltel
Thank you for your feedback. We’re sorry to hear that our service did not meet your expectations. We take all concerns seriously and would appreciate the opportunity to understand what fell short so we can address it and improve.
Please feel free to contact us directly so we can discuss your experience in more detail and work toward a resolution.
Absolutely unprofessional service
UPDATE
To the reposnes they have written. I called the team every time in order to get a response. I waited for them to call me back it took at least two calls everytime to get them to call me once.. It took three calls to get them to secnd me anything, the metting info which I responded to and rang on the day and was told The person was in meetings and would call me back and never dd. I called again that afternoon. I receied no follow up regarding the meeting . And in the review you want to blame me wow what a service . I have a witness to all of it the other owner of the clinic. Absolutely unprofessional service . I had to ring them several times, the supervisor was suppose to discuss a contacr with us, I called him spoke twice recieved nothing from them. Called again he was in a meeting he never got back jusrt to ring again and speak to someone else who admitted because its health area they may not be able to provide the service.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Alltel
Thank you for your feedback. We’re sorry to hear you felt disappointed, as this does not reflect the level of service we aim to provide.
To clarify, our team spoke with you twice and scheduled a discovery video meeting specifically to understand your requirements and confirm whether we could support your project. Unfortunately, you did not attend the meeting, which meant we were unable to move forward without that conversation.
We always strive to be responsive and transparent, especially when it involves specialised areas such as health services, where compliance requirements can affect our ability to assist.
If you'd like to revisit your enquiry, we’re happy to reschedule the discovery meeting at a time that suits you. Please feel free to contact us directly.
Respuesta de Alltel
Thanks very much for your review of our service! We appreciate your feedback and look forward to supporting your business.
Great experience.
Super quick and efficient in getting my 1300 number up and running.
28 de octubre de 2025
Respuesta de Alltel
Thanks so much for your feedback! We’re thrilled to hear your 1300 number was set up quickly and smoothly.
Quick easy and good communication
15 de octubre de 2025
Respuesta de Alltel
Thank you for your review! Appreciate it very much.
Respuesta de Alltel
Thank you for your review and for being a valued Alltel customer. We’re so pleased our customer service has earned your trust and appreciation.
When you find an effective telecommunication provider
When you find a provider, especially in telecommunication industry withhighly trained staff that can identify and understand my business needs, then apply solutions that work for modern business dynamics, it makes me the business owner a very happy person , I love to save money and have productive teams
15 de octubre de 2025
Opinión espontánea
Respuesta de Alltel
Thank you so much for taking the time to share this wonderful review. We’re thrilled to hear that our team was able to understand your business needs and deliver solutions that make a real difference. At Alltel, we’re passionate about helping businesses work smarter and stay connected, and your feedback shows we’re on the right track.
We truly appreciate your trust in us.
GREAT company!
29 de septiembre de 2025
Respuesta de Alltel
Thanks for your 5-star review and for being a valued Alltel customer!
Always friendly and efficient service
25 de septiembre de 2025
Respuesta de Alltel
We really appreciate your 5-star review! It means a lot to our team to know we’re making a positive difference.
Respuesta de Alltel
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience.
Was a very easy process would highly…
Was a very easy process would highly recommend
23 de septiembre de 2025
Respuesta de Alltel
Hi Danielle, thank you so much for your review. Much appreciated!
Ignatius was quite helpful and fast to…
Ignatius was quite helpful and fast to respond with information needed. Easy set up so far
12 de septiembre de 2025
Respuesta de Alltel
Thanks for the review! Iggy is great and we're glad he was able to help.
Set-up process was super easy
Set-up process was super easy. Communication was fast, helpfull
11 de septiembre de 2025
Respuesta de Alltel
Thanks for your great review. We always appreciate feedback like this.
Respuesta de Alltel
Thanks for you your great review Sakil.
Respuesta de Alltel
Thanks for the 5 stars, Josephine!
Respuesta de Alltel
Thanks so much for your review and feedback. Much appreciated.
Your customer service representative…
Your customer service representative Oliveth is a credit to Alltel 100%
Helpful, respectful, insightful, solution-focused and unrelenting (in a good way).
Thank you Oliveth
18 de agosto de 2025
Respuesta de Alltel
Thanks for the 5 stars, Pam! Oliveth is indeed a superstar, and we're pleased she was able to deliver the standard of excellence our team strives for.
Poor customer support
11 de julio de 2025
Respuesta de Alltel
Hi Chaun,
We're sorry to hear that your experience with Alltel wasn't what you expected. We hope that your conversation with our Sales Manager today has gone some way to make things right. We strive to make our Customer Experience positive so thanks for your feedback, it helps us to improve.
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