This review is in regard to the pre-order and order process. Julia S. was great to work with. Her support and responsiveness where exceptional! We look forward to receiving our tile and swiftly comple... Ver más

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Our tile came quickly, efficiently & when we had an issue with some tiles being broken upon delivery, they were quickly replaced, you have 48 hrs to report any damage. Customer service was great Julia... Ver más
La empresa ha respondido
We love the tile and are strongly considering it, but when I replied to the follow-up email and asked for coordinating floor tiles, I did not receive an answer. I would like photos, if possible.
I looked everywhere for the gold penny tile…finally found it with Aloft tiles…it was delivered quickly I love it as my kitchen back splash
Información sobre la empresa
Escrito por la empresa
At Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.
Información de contacto
1055 E BROKAW RD STE 30 # 394, 95131, San Jose, Estados Unidos
- (408) 461-5055
- support@alofttiles.com
- alofttiles.com
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My experience was perfect
My experience was perfect! Everything was shipped in a timely manner and communicated with me every step of the way. My first shipment had 21 broken tiles (out of a couple hundred that’s not bad) and the replacement process was somehow even easier than the initial process!! Highly recommend purchasing from this company!!
Reliable Company
Every time I left a message,I was given a helpful response . The associate was honest and made it less worrisome when it came to delivery time. The onyx green porcelain tile is a beautiful teal color for my ocean themed bathroom!
They were incredibly knowledgeable
They were incredibly knowledgeable, helpful and reliable. 👍🏻
Pretty tile, sample arrived broken
I ordered a tile sample and it arrived broken. Not a huge deal, but seems simple enough to wrap one piece of tile well enough to avoid breakage. Made me a bit nervous about their shipping/handling overall, esp since the tile isn't cheap.
Beautiful tile worth the investment
I wanted an elegant and beautiful tile accent for our bath and looked at the inventory at Aloft. Julia helped me get to know a gorgeous piece from the Sakura collection, and I took the chance of purchasing and having it shipped to me. Now that it has been installed, bath, i get a relaxing feeling every time i walk in the bathroom. Thank you Julia and Aloft!
Beautiful quality tile and even better…
Beautiful quality tile and even better customer service
We had 5 box’s damaged during shipping and they promptly worked on getting a replacement order out asap. Pricing on the tile we picked was best pricing around.
Disappointed…
I give it a 2 because shipping was fast and great, but the tile looked nothing in person like it looked in the pictures.
I do have to say that their customer service is great. I’m willing to give them another try in the future.

Respuesta de Aloft Tiles
The sample looked NOTHING like the tile…
The sample looked NOTHING like the tile online. Not even the same color.

Respuesta de Aloft Tiles
Very attentive & accommodating to their…
Very attentive & accommodating to their potential customers. They went out of their way to assure I would be satisfied with the samples I ordered & resent a variety of colors within that same tile pattern along with a credit.
Great Tile, Great Prices, Excellent Customer Service
Great tile at a great price! Really responsive customer service. We had one box of tile break on delivery and we were promptly refunded for it. Fast shipping as well! We had tile delivered in under a week!
Customer service for the win!
There was an initial issue, which was a misunderstanding about the size of sample tiles. I did receive a call from a very nice lady at Aloft who handled the situation well. They will make it correct if you have any problems. The tiles are lovely, too.
Wonderful Products
I am so pleased with the tile samples I ordered. Shipping was very fast!
I ordered a mosaic tile that appeared…
I ordered a mosaic tile that appeared to have not just flat tile but onyx tile included, and the tile I received was all flat colored tile that had no onyx mixed in like the picture. Frustrated I paid over $25 to not get a sample of what I saw in the picture.

Respuesta de Aloft Tiles
Wonderful customer service
Wonderful customer service! They offer a wide selection of tile that can be found on other websites, but the customer service makes them far more superior. Would highly recommend them!
Ample Selektion
Ample Selektion. Website works well. Friendly and helpful support. Resolved issue fast
Great tile selection and awesome customer service!
I had a hard time finding any good tiles for my bathroom project for a year and decided to check out Aloft Tiles per my friend recommendation. We chose two different colour tiles for our bathroom and they delivered as promised, with minimal cost and free shipping. The tiles are so pretty, better than on the picture! We've now found the ideal tile and are ready to proceed with our project. Thanks Aloft Tiles for helping us get closer to the finished project. The customer service team was also excellent in addressing our questions about exact quantity and usage.
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