Outstanding customer support from Oscar! Garry, my sales rep from Alogic, set me up with Oscar!!! I had an issue setting up my two brand-new 27" 5K touch-screen monitors, but Oscar, the IT speciali... Ver más
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Today, Hansal from Alogic technical technical support helped with issues, I was having with my Clarity Pro 4k screen and other things. Hansal was very knowledgeable and patiently. He resolved the... Ver más
I experienced a compatibility difficulty with your SD card reader and was unable to solve the situation so emailed your contact site. Hansal replied promptly with a suggested course of action in clear... Ver más
A fantastic product and super customer service (thank you Hansal!). The new 40-inch monitor changes my way of working. It’s clear and fluid.
Información sobre la empresa
Escrito por la empresa
We are dedicated at making products that help realise the true potential of technology in making our lives simpler and efficient everyday. We have pioneered the market at making products, which are Smart and Simple at the same time. Our products are designed to “just work” with the easiest to use design.
Información de contacto
37524 Marsten Drive, Newark, 94560, Newark, Estados Unidos
- +15109962191
- ecom1@alogic.co
- alogic.co
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Outstanding Service from the ALOGIC Support Team
I would like to express my appreciation for the outstanding support I received from the ALOGIC team, and in particular from Akin Mehra. The communication was prompt, clear, and consistently helpful. .
Akin provided timely updates, explained the status of the incoming stock, and ensured my order would be prioritised. He also took the initiative to review recent promotions and offered a goodwill refund to match the discounted prices. This level of attention and fairness is not something customers encounter often.
The service I received felt genuinely customer focused.
I recommend the ALOGIC support team without hesitation. Their commitment to customer satisfaction is evident, and my experience has been excellent from start to finish.
Excellent customer service…
Alogic really cares about delivering the highest quality service to the customer. From start to finish, the team provided me excellent attention to detail and ensured that my experience was as pleasant as possible. I cannot recommend this company enough, not only for the product quality but the team behind the scenes. Thank you Subham.
Easy and Efficient Process
I changed my order twice and on each occasion the changes were made very quickly.
Thank you Subham
Clarity Pro Touch 5k - Happy Customer
I reached out to their support team multiple times when I was deciding which monitor to buy.
They were always super responsive and I ended up buying the Clarity Pro Touch 5k and I’m so pleased with the purchase.
The product is lightweight and has a few things I love being a heavy iPad user - such as 10-point multi touch. In some ways it is better than my Wacom Cintiq Pro 32” - which was more expensive.
The built-in software to manage settings could be a lot more intuitive and user-friendly - as well as allowing DDC for sound volume settings - but hoping some of these refinements will come later.
I really like their Pen 🖊️ for drawing, too. I was expecting a worse quality as I am used to the Apple Pencil Pro and Wacom’s Pen, but actually, it did not disappoint for my use case (visual thinking and facilitation).
absoluter Schrott
absoluter Schrott. Monitore schaffen kein weiß.
Warenrücknahme absoluter Horror. NIEMAND sollte hier kaufen. nichtmal testweise. Ihr werdet die sachen nie wieder los.
The Wish version of an Apple Display
The monitor looks nice on the desk and the build quality is decent – but that’s about the only good thing I can say. Yes, it’s clearly just a knockoff of Apple’s display, but at least Apple products actually work.
Connectivity on this thing is a joke. Your marketing claims to target professionals, but what professional has the time to wait 2–4 minutes for a monitor to wake up? It’s genuinely quicker to rip the power cable out of the wall and plug it back in than to sit and wait for this useless screen to respond after sleep mode.
And don’t even get me started on the Type-C cable circus. Disconnect it, and suddenly it’s like playing roulette. Sometimes it takes 3–5 attempts to reconnect (on a lucky day), but usually it’s 10+ tries before the monitor finally decides to cooperate. That’s not “professional gear” – that’s a time-wasting nightmare.
I’ve tested different cables, different ports – nothing fixes it. The problem is the monitor itself.
So congratulations, Alogic: you’ve managed to design a monitor that consistently wastes an hour of my life every single week. Easily one of the worst tech purchases I’ve ever made.
Alogic was great
Alogic was great to work with to understand the shipping process and status all the way through to delivery. My roam travel battery and fast charger are great and reduce the total number of charging devices I need for travel for ALL of my devices including my MacBook Pro. Overall, very pleased with Alogic.
Unacceptable Customer Service
I initially really loved my monitor, but now 1 1/2 years later it is already not working and it was quite an investment. It does have 2 year warranty, however customer service is horrible to deal with. I got no return call after I left a message and finally after calling at least 5 times I was able to get a hold of someone. They were able to verify that I qualified to warranty and requested that I send my receipt in an email which I did the same day. I did not hear anything for 4 days and when I finally got a hold of someone it was nowhere and he could give me no info on the status of my new cord. He then states he would email me info so I could reply and get to the right department, however that never happened. I then attempted to contact someone over their chat option - after waiting 30 minutes I gave up. I am not without a computer and no info on when this will be remedied. I would NOT recommend this company.
Don't buy clarity monitor for mac
If you’re considering a Clarity monitor for your Mac, be prepared for daily headaches.
When connected via USB-C, the monitor refuses to wake up after your Mac sleeps. Every single time, you’ll have to unplug and reconnect the cable — an incredibly annoying routine for something this expensive.
The bigger disappointment? Customer service.
After providing multiple videos showing the issue (which they couldn’t fix), I was still willing to buy a second monitor, hoping it might work better. I asked for a goodwill discount, and they told me they’d offer 25% off.
What they didn’t mention is that this “25%” included the 20% discount that’s permanently on their website. In reality, I was only being offered an extra 5%. A misleading tactic that felt deceptive and left a bad taste.
Bottom line: Clarity monitors look good on the outside, but for the price, performance is basic and the experience — especially for Mac users — is frustrating. I would not recommend them.
All I need
Great design, smart functionality and customer service on point.
Customer Service Couldn't Have Been Better
I Bought the 32" 4K monitor in January. I loved the monitor in every way and it complements my MacBook Pro perfectly.
Last week the monitor wouldn't turn on so I contacted support and they got back to me the same day to replace it under the 2 year warranty. I had broken the warranty seal thinking I may be able to fix the problem (yes that was stupid) and after telling support they compromised by sending me a refurbished monitor.
Considering I was kicking myself thinking I would end up with a hard no, I cannot speak more highly of the support team.
Great products, great support.
big business with small business service 10/10
I just had the most amazing experience with technical support for selecting a product from Alogoc. They were extremely prompt and beyond helpful. From a company this size, their care far exceeded my expectations. I cannot suggest them enough.
Needed a tech support and couldn’t…
Needed a tech support and couldn’t believe there was someone local that actually knew what he was doing, thanks Phillip. After spending 1 hour at centrecom where I purchased it going around in circles with the tech algorithm there, I gave up and just called the manufacturer instead and resolved with 2 emails. Thanks again
Excellent service
Good price. convenient purchase. Direct from company. Excellent response to online requests and concerns. Very impressed.
4K bargain
The Clarity Pro Monitor is an absolute bargain. Really impressed with the stunning quality it offers.
Great products and helpful customer…
Great products and helpful customer service.
Quick and friendly response
An exceptional customer experience from…
An exceptional customer experience from start to finish – truly first class. Every step was handled with professionalism and care. I highly recommend their service!
Kauf und Lieferung perfekt
Kauf und Lieferung perfekt. 10.06.2025
Hervorragende Qualität, so stellt man sich Mitglieder in der Apple Familie vor.
Tolles Design, bei perfekter Funktion. Klasse Produkt.
Weiter so.
Danke aus Berlin
Andi
Top customer service experience.
Top customer service experience.
Super helpful and professional.
Shoutout to Subham!
Two months+ waiting and still no update on my replacement
Battery arrived faulty - Alogic requested multiple videos showing the battery losing charge and getting hot (how am I supposed to show that in a video???) Then when the battery was sent back, I have been waiting almost two months to receive the replacement. When asked for an update, Alogic continue to tell me it will "arrive as soon as possible". Awful experience, don't recommend. Go to Anker instead - Great products and quick delivery.
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