Stressful and Unsafe Experience With A Disorganised Company
We had a chaotic check in experience and ended up standing on the street for almost 2 hours because the check in information was incorrect. We messaged and phoned the company but did not hear back until we contacted booking.com. When they did finally reply, prompted by booking.com, they were impatient and curt.
Then, 2 days into our stay, while we were getting ready for dinner, someone tried to enter the property. The property had been double booked and we had bizarrely been refunded mid way through our stay with no contact about this from booking.com or the property. Both said the other was to blame. Neither offered an apology or a proper explanation.
We were allowed to stay but the property company hounded us with calls and messages to pay a second time through their own payment link, initially for more money than we'd originally payed, and before the refund had entered my bank account. Again, zero apologies from them as we spent our Friday night on holiday refereeing this disagreement between the property company and booking.com.
They are so disorganised and unprofessional. I would not recommend Alohamundi at all especially if you are a solo traveller or an all female group.