Brussels Airport Opiniones 

The passport inspection line is ATROCIOUS. Do NOT try to coordinate onward train transport because you will miss a train or two or three. I will NEVER fly into Brussels again. AVOID it like the plague.

Zeer teleurgesteld en eerlijk gezegd voelt dit voor mij gewoon als bedrog.

Drie maanden geleden ben ik tijdens mijn vakantie mijn valies kwijtgeraakt. Daardoor heb ik tijdens mijn vakantie zelfs nieuwe kleren moeten kopen, omdat ik twee weken zonder mijn bagage zat.

Toen ik terug in België aankwam op Zaventem, ben ik naar Lost & Found gegaan. Ik kreeg daar naar mijn gevoel nauwelijks hulp en heb geen vergoeding gekregen. Er werd mij verteld dat ze een zoektocht naar mijn bagage zouden uitvoeren en dat ik uiterlijk na ongeveer twee maanden iets zou horen over de situatie.

Die twee maanden gingen voorbij, maar ik kreeg helemaal niets te horen. Ook daarna heb ik meerdere keren geprobeerd contact op te nemen via e-mail en telefoon.

Uiteindelijk kreeg ik te horen dat ze gewoon gestopt waren met zoeken naar mijn valies.

Ik vind het bijzonder frustrerend dat je als passagier je bagage kwijtraakt, vervolgens maanden moet wachten en uiteindelijk te horen krijgt dat de zoektocht is stopgezet, terwijl er nog altijd geen oplossing of duidelijke uitleg is.

Voor mij is dit absoluut geen goede manier om met de bagage van klanten om te gaan. Ik had op zijn minst verwacht dat er serieus naar een oplossing zou worden gezocht en dat ik duidelijk op de hoogte zou worden gehouden.

Zeer slechte ervaring met de afhandeling van mijn verloren bagage. Ik hoop vooral dat andere reizigers niet hetzelfde meemaken

Lack of communication is the problem here.
It’s not an issue of planes being delayed, security being delayed or anything like that. This airport specifically has an issue of the LACK of communication when there is a delay of any sort. They still expect you to show up on time and follow all procedures, but then act like you’re the problem when they can’t communicate a delay. I sat on the tarmac for over half an hour with no update as to why.
Understood that things happen, however letting your passengers know that there is a slight delay due to runway schedule or whatever it may be is completely more acceptably than just leaving us on the tarmac with no explanation. Is thirty minutes a long time? No… however no movement, already delayed plane, plans scheduled, and showing up 3 hours before departure was my responsibility. Better communication should be the airports/airlines responsibility. It’s clear this airport will stay local and never accommodate direct international flights or bigger airlines. Sad but, reality of it all they don’t support their staff to run a smooth operation so it causes stress and low numbers. Management, do better.

This was the most stressful travel day of my life. The staff are disinterested, uninformed and rude. We had a 3 hour connection and the queues were so long that our flight had to wait because half the passengers were stuck in queues. The member of staff at passport control was patronising and slow and said why were we so worried, our flight was delayed. How were we supposed to know...we were queued in a hot corridor for 2 hours with no water, bathrooms, mobile signal or departure screens... When we arrived at the gate harassed and almost in tears because of the stress, the Brussels Airlines staff sneered and demanded to know why we hadn't left more time before arriving to the airport (???). They have no shame.

I would have given this airport 0 stars if I can. This was the worst travel experience my family and I ever had.

The entire airport was completely disorganised. None of the staff were helpful or know what they are doing and there were unbelievably long queues everywhere. Our original Cathay Pacific flights were re-routed to this airport which I swear we shouldn't have accepted that flight changes given by Cathay Pacific airline staff when we got to Hongkong airport. If we could only turn back time, we would have asked Cathay Pacific airline staff not to give us a different flight itinerary. We could have insisted on them to put my family and I to the same as our original flight HK to LHR only and not any other routes.

Brussels airport is a nightmare. Despite us and multiple passengers explaining we were at risk of missing our flights, there was absolutely no sense of urgency from the staff. No assistance at all. No actions taken by the staffs.

We were given conflicting information by different employees, making an already stressful situation even more confusing. There was no sense of urgency at all, The staffs are unwilling to help, very dismissive while other staff stood around doing nothing instead of helping the growing number of frustrated and distressed passengers.

The lack of respect, organisation, communication and customer service was unbelievable. My family and I have never experienced such a chaotic and frustrating airport. We travel quite a lot but this is the worst experience ever.

Brussels airport should invest in an excellent and intensive customer service training for all their employees. Most staff with green shirts with " May I help you" prints doesn't reflect on their ways, words and actions. " May I unhelp you" Is probably more appropriate by the way most of the airport staffs are.

We will never forgive Cathay Pacific airlines for changing our connecting flights from HK - LHR to the worst HK-BRU-LHR route.
Our kids are already in tears. My husband and I wished they never experienced this worst flight we just had on Aug 10.

Great airport terrible security check.

We had a stroller and a newborn, security check was with a lane for stroller but ONLY for scanning boarding pass. After that regular queue with everybody. Very long queue, only two gates open for hundreds and hundreds of people. Our female staff was drinking coffe while doing the checking the trays with ZERO knowledge of English. Terrible experience.

Brussels airport is understaffed, underskilled, outdated and simply poorly organised. After hour long security lines, the 3+ hour long passport control line for non eu passports caused us to miss a massive and expensive international flight. When alerting surrounding staff that our flight is boarding and we’re still waiting in an impossibly slow line, we were told bad luck. Staff were uninterested in helping.

In summary: come 3-5 business days early to your flight. Third world countries are better than this.
No excuse from the airport can be made here, I’ve seen Brussels airport mention ESS roll-out or something similar. That doesn’t cut it. Be better.

Te lange wachtrijen (+1u) voor paspoortcontrole bij internationale vluchten en dat met kinderen erbij

All the managers of this airport have to be fired for doing absolutely inefficient jobs, making people wait in the lines for border control 2-3 hours. I am pregnant and there eis not even a special line, nor helpful staff and not even a toilet. Disgusting, terrible and exhausting experience.

Vorig jaar gaf ik mijn paspoort met mijn man en kind af aan de grenscontrole. Ik kreeg deze niet terug. De politieman beweerde dat hij mijn paspoort niet gekregen had. Ik ben overal gaan zoeken op de luchthaven. 3 maand later vond ik een mail via facebook van een dame uit Australië die meldde dat ze bij aankomst in Australië zag dat mijn paspoort tussen hun paspoorten zat. Ik heb meerdere klachten ingediend bij de politiediensten maar deze seponeren de klacht en geven geen vergoeding en zelfs hun fout niet toe. In het totaal verloor ik 600 euro waarvoor ik hard heb moeten werken.

Verschrikkelijke lange rijen voor paspoort controle. Mensen met kinderen moeten extra lang wachten. Wat een schande. 2h moeten aanschuiven na een lange vermoeiende vlucht met 2 kleine kindjes. Schandalig systeem. Ronduit belachelijk. Voorzie een systeem die ook onder 12j paspoorten kan lezen of zorg voor meer personeel. Beschamend dat dit in België gebeurd.

29/07/2026

Humiliating experience at security check - Brussels Airport
> Today around 10:00 AM at the security screening. A security officer (short stature, red hair) was absolutely appalling.
No hello, no respect. He made us go through the laser gates with incredible disdain and nastiness, speaking in an authoritarian and contemptuous tone.
We were herded like animals, not treated like passengers.
Shameful for an international airport like Brussels. Security is important, but basic respect should be too. Very bad image.

If I could give this airport 0 stars, I would. This was one of the worst travel experiences I've ever had.

The entire airport was completely disorganised. None of the staff seemed to know what they were doing, and there were unbelievably long queues everywhere. Despite multiple passengers explaining they were at risk of missing their flights, there was absolutely no sense of urgency from the staff.

We were given conflicting information by different employees, making an already stressful situation even more confusing. There was only one staff member screening luggage and one checking passports, while other staff stood around eating snacks instead of helping the growing number of frustrated and distressed passengers.

The lack of organisation, communication and customer service was unbelievable. I've never experienced such a chaotic and frustrating airport.

Sixt car rental was poorly run, forcing the renters into long lines with multiple agents being unavailable to assist. Never rent from them again.

7 hours flight time and 5 hours of immigration line - under developed countries are better then this

This was, without question, the worst airport experience I have ever had anywhere in the world. I have travelled extensively across Europe and many other countries, including places with far fewer resources, and I have never experienced such poor organisation, inefficiency, and very unprofessional customer service.

My husband and I arrived at the airport three hours before our flight, yet we still barely made it to the gate.

To avoid delays, I purchased two Fast Track passes, expecting them to speed us through security and passport control as they do at most international airports. Instead, the Fast Track only applied to security, and even that was a complete failure. It took over an hour to get through the so-called Fast Track lane, while some of the regular lanes were actually moving faster. The officer checking luggage was inspecting almost every bag at an incredibly slow pace, creating unnecessary delays. On top of that, his attitude was dismissive and unprofessional, with no concern whatsoever that passengers were at risk of missing their flights.

The biggest surprise came after security, when I discovered that the Fast Track pass did not include passport control. We then had to join another queue, where we waited for over 1 hour and 45 minutes. By this point, we were on the verge of missing our flight. I approached several passport control officers multiple times to explain the situation, but instead of receiving assistance, I was met with rudeness, aggression, and complete indifference. No one showed any willingness to help or even acknowledge the urgency of the situation.

In the end, I had to rely on the kindness of other passengers, asking them to let us move ahead in line so we could make our flight. Without their generosity, we would almost certainly have missed it.

This airport is, in my opinion, one of the worst-managed airports in Europe. Charging for a Fast Track service that provides so little benefit is extremely misleading, and the lack of organization, combined with the poor attitude of several staff members, made this an incredibly stressful and disappointing experience.

After travelling to airports all over the world, I can honestly say this was my worst airport experience ever. Unfortunately, it left such a negative impression that I would never visit Belgium again or to recommend for anyone to go.

They are still in the stone age with their 100ml maximum liquids. We travelled from Dublin where you can carry 2 l on board assuming we could travel back from Brussels with our hand luggage as is. But no, at Brussels airport they take anything over 100ml which is ridiculous. They took expensive creams off us, ones we brought into Brussels by air. They need to get a grip and catch up with everyone else.

I would like to leave a negative review about the operation of Brussels Airport (Zaventem). I arrived on time for my flight, but due to very long queues at check-in and passport control, I was unable to board my plane.
The organization at the airport is very poor: queues move slowly, there is a lack of staff, and the processes are badly coordinated. The wait at passport control in particular was extremely long, which caused me to miss my flight.
I was traveling on a holiday that I had paid a significant amount of money for, and in the end my trip was ruined due to problems at the airport, not because of my own fault. I am very disappointed with this level of service and organization.

Brussels airport is worst airport I have been to the passport control is a nightmare the staff are so unhelpful people missing their flights and no one was help them or giving them information