Alphalete Opiniones 361

First time ordering from here and my experience has been great! I got exactly what I ordered and it came in less then 2 days! Extremely happy with my experience and I will order again.

I've ordered from alphalete 3 times now. First time was an awesome experience. Clothes came within 3 weeks, absolutely loved the amplify leggings and i knew I needed to order more. The next launch which was the birthday launch took 3 months to get here. No emails or info on what happened or where any of the Canadian orders were for over 2 months even though there was hundreds of comments from upset Canadians on their socials wanting answers, they just ignored us all instead for 2 months. Then they offer a 20% discount to Canadians and a Canadian distribution center for the previous mess up. Launch day comes around June 5th and not only did their website crash 5 times during checkout but everytime the web page reloaded it didn't offer the Canadian web page so I was forced to purchase on the US site but the discount code wouldn't work. After many emails back and forth trying to get the discount applied, their rep Giselle was extremely rude and would not take any steps to fix the issue even though the only reason I purchased from them again after the last launch is because they gave me the discount. After 2 terrible launch issues and even worst customer service, their clothes are no longer worth the Hassel. Buyer beware!

I’ve purchased many items from alphalete, I recently bought a gift for my mom on there website. Have yet to get any email. Than I stupidly bought more items on the may 1st drop. And it says it’s being shipped, they haven’t emailed me for my previous purchase even tho I tried reaching out... s*ity service and not worth waiting months to get ur product. After I get my orders I will NEVER purchase anything from these id*ots again

I have been a big alphalete supporter for a long time. Never had any issues with shipping. Always got a confirmation email, fast shipping, and always tracked. Have had a few quality control issues in which customer service responded very quickly and exchanges/refunds were made promptly.

Fast forward to February 6, 2021 - the birthday sale. I know it was an unfortunate time and Texas was hit by a massive snow storm (I live in Texas so I was affected by it too and totally understand the circumstances). Shipping was understandably delayed for a little bit until the company could get back to work and power came back on. I received my order after 3 weeks but it’s been 3 months now and people have still not received their orders from the birthday sale/launch. If you read the comments on their ig posts from the last several months, every single post has HUNDREDS of comments saying how customers have not received their items and Canadians are having the biggest issues with their orders being sent back to Texas or having to pay a ton of customs costs. All the while, Alphalete is still promoting new launches and refusing to address any of the issues customers have been having. No new launches should have happened until all the orders were fulfilled from the February launch.

Against my better judgment, I ordered from the launch they just had on May 1. I was very hesitant but I figured they probably had most of their issues figured out. I definitely should not have ordered as I was charged $120 (for two shirts and a pair of shorts - ridiculous btw) and have her to receive a confirmation email for my order. Emailed customer service and have yet to hear anything.

Alphalete’s ethics and morals suck. Their customer service sucks. They continue to charge more and more every launch and provide worse and worse service. They refuse to relaunch highly requested items like the amplify leggings and shorts. They continue to launch new unwanted collections before past orders have been fulfilled.

I have always loved Alphalete but probably will never order from them again. Disappointed.

If you're Canadian.... please checked the Alphalete Canada and Alphalete USA website. All of them from all men and women selections clothes are posted for new items ONLY for Alphalete Canada ONLY, but the current items from Alphalete USA aren't available to Alphalete Canada. I wanted to mention that in Alphalete Canada site is in USD DOLLAR NOT CAD DOLLAR! HUGE HUGE MISTAKES. This isn't fair for Canadians at all! Huge fail for CG the owner of Alphalete and never never apologized for the weather and moved larger warehouse delaying! This will be my only last and only order. Waiting for my order to be packed and shipping.... is almost 3 weeks!

Update:
I email them yesterday with a straight forward demanding truth email, I was surprised I got a reply faster than the peoples that I read that they haven't got a reply yet as fast or no reply. This is the email I got "We posted a disclaimer on our website as of April 12th our warehouse will be delayed an additional 7-10 business days for any new orders placed (this is in addition to the timeframe in confirmation emails). We are projected to have outstanding orders shipped by end of day Monday. We will be packing these orders before our launch orders." But is not on the email.... in a small front on the website. I reply back asking "will my packaged shipped to Canada?".... haven't got any reply back and this morning I got a notification that my pack had been shipped!

Will I come back to order this brand? No I don't normally order from them due to poor long time shipping takes and poor customer service. This will be my last and only order from CG. I unfollow CG and his brands and might unfollow his gf Heidi too!

I watched a bunch of video reviews of their clothing and everything seemed great. They were expensive but I was looking for something squat proof and no camel toe. They arrived and the material is so thin you can see my butt tattoo that covers that surface and goes down my leg. Very disappointing. I was just standing straight and you could see it. So there goes 200+ dollars in Canadian.

Absolutely horrendous company!!! Ordered from them over 3 months ago & they repeatedly failed to meet the duties requirements which led to the product being sent back several times. Not only that they are incredibly hesitant to help their customers with their concerns. I’ve noticed they spend the majority of their efforts on supplying their products to influencers, taking priority over paying customers. Needless to say they’re trying to take your money with little consideration for their customers. Keep in mind when influencers boast about the company that they have been given priority & you likely will not have the same experience. Do not support this company.

Absolute scammers , waited on my girlfriends bday present for almost half a year. They wouldn’t refund and just kept sending me automated responses when I reached out. I’m gonna have to file credit fraud as they have scammed me. I don’t know why they boost endless sales, when they can’t fulfill simple orders. I have never dealt with such a s hit company in my life

That's not how you do business...After a month and five days of not recieving my order I got the following email after complaining..

"Hello I..!

Thank you for reaching back out to me and providing me with that information! I apologize that this was not delivered to you at all and appreciate you for waiting the extra business days with us to see if this would be delivered a little later than expected!

We will go ahead and take care of the rest with the courier, so don't worry! All you need to do now is choose from one of the following options:
1. Replacement order to be created and shipped out to you (if stock allows).
2. A refund for the order back to your original payment method(s).
3. A gift card for the order amount rather than a refund.

No rush to choose, just get back to us at your earliest convenience and we will take care of it!🐺"

First of all, you can't say to me that you will replace my order IF stock allows...if I ordered it, it is MINE and it should wait for me until you get your s*it together.
Furthermore, how can you even launch a new collection before you took care of your customers..
Yeah s*it happens in business, but you should admit that..you need to admit that you did a mistake of not having implemented enterprise risk managment in your business.
You already know that you gonna experience great losses because of that irresponsibility and you should, because that's not have great companies operate.
And yea, I could've gone for the Small instead of Extra small if there wasn't any in the stock anymore, but because your CEO didn't take a responsibility and filmed a public apology followed by a structured plan of solving the problem, I don't wanna have anything to do with you anymore.
It's a shame and disgrace for you that one start up like Oner Active does business better than you. Here I am, writting this review in my new gymwear from Oner Active which I ordered on this sunday, after telling you that i want my refund in full, and it arrived an hour ago (tuesday). Oner Active is a company from United Kingdom, but this girl Krissy Cela thought of potential risks caused by COVID-19 and Brexit so she placed a warehouse in Germany (I'm from Croatia)...something you should have done long time go. Oh and yes, quality is even better than Gymshark.
So who needs you when there are people like Krissy who only think about their customers and do everything in their power to please them. And along the price of Oner Active, that's her competitive advantage...from which comes the profit...only thing you are focused on.

Have a nice day loves, cause I sure will in my new gymwear/loungewear :))
Kisses, yours I.

DO NOT BUY IF YOU ARE CANADIAN
I purchased hundreds of dollars worth of product in Jan. I gave this company my money and waited MONTHS for the product to come. Then they abruptly tell me they aren’t able to deliver anymore. They refused to refund my card back the exact amount I paid in Canadian. Since the dollar has changed between Jan and April they said I lost in the USD VS CDN exchange. They should have refunded the product for the exact currency exchange I was charged for ON THE DAY I bought.
In the end I paid money for a 3 month waiting game and ZERO PRODUCT delivered. This is considered fraud.

The worst experience I've had with a company. The shipping alone took nearly 1 and a half months and customer service takes about a week to respond to you. The colors and prints were awful and much different than the pictures. The return itself is being processed and it's been almost 2 weeks so I'm not even sure I'll get my money back because they have such an extensive return policy. It's quite expensive as well so you'd think for the money you are paying that they would have a tiny bit more respect for their customers. I was bummed because I was looking forward to them, but honestly, I think Gymshark and any other sportswear has better consistency and customer service so I'll be sticking to them.

Will not order from Alphalete again due to they’re terrible customer service, have been waiting for an order I placed Feb 6th it is now April 9th. It was near impossible to get in contact with someone at Alphalete about my order and when I finally did they were very little help. They are more focused on pushing new products over solving issues with hundreds of customers orders. Check the Instagram comments on their posts if you want to check for yourself, almost every comment is someone wondering where they’re order is and asking for help.

absolutely horrible. I ordered a shirt beginning of January and it is now April and i still have yet to receive. All alphalete gave me was free shipping and a coupon for free shipping next time.. but why would i buy from them again?

Awful customer service. I cancelled my order within the time frame required, and I did not get a response back within the guaranteed time period. They do not abide by their own store policies. This company is a joke. Now I am stuck paying import fees and shipping in order to return. FOR THE PRICE YOU WOULD THINK THEY WOULD HAVE THEIR STUFF TOGETHER.

Horrible customer support. Do NOT ORDER in Canada or anywhere outside of the US you will never get your items. I’ll be charging my credit card back for FRAUD because of this

I bought a sweatshirt and some shirts on clearance at the end of March and received my order in a week (shipping within the U.S.). The tops were true to size, material high-quality and still in perfect condition after going through the wash. Based on complaints I've seen through Alphalete social media and Trustpilot, I would beware of buying items during their birthday sales, especially if you live outside of the U.S.

Love the leggings but horrible customer service.