Ambassador 

Edit 8th May 2024. Ambassador have finally made good our situation. Hopefully others have benefited from this new approach.

Edit on 1st May 2024. I have updated the scores to reflect that Ambassador have started a process to rectify our situation. I will update again once this has been fully resolved.

Just a warning, Ambassador have triggered some review process on trustpilot in an attempt to get these reviews taken down. I was an ambassador customer treated very badly by them. Yet more shameful behaviour

Original review on 21st March 2024. This is a response to Ambassador on 22nd March 2024. Nothing I have said is untrue, it all happened, so please don't accuse me of inaccuracies and defaming you. You have all of the communications from us and our solicitors, you appear to have chosen to shut down any negative (and honest) criticism rather than fix the issues people have highlighted.

Went to visit Bangour as the area has intrigued me for years. Lovely kind lady who explained the different houses for sale. I can’t afford to buy just now but me and my girlfirend will be back in the future.

STAY AWAY!!! From buying the house and being lied to from day one, to the 18 month delays to the condition they still have our estate in everything has been a nightmare.

We bought one of the houses in Barons grove and from early on realised how unprofessional Ambassador were. We went through numerous sales coordinators who most i felt sorry for as they were only doing what they were told.

Dont believe a word they tell you, we had it all from the Subbies going bust (they just dont pay them) to the war in ukraine bing the reasons our windows were delayed!!!

The roads in our estate nearly a year after moving in are a disgrace and they have pretty much given up trying to make us happy and have moved onto the next plots in livingston.

Our oly hope is the council step in and finsih the roads as we have no confidence iin AMbassador.

Visited the showhome in Jan and couldn't have been made to feel more welcome and left feeling super impressed and subsequently purchased off plan. Was told expected completion was May/June, it was delayed until end of Oct, with at least 4 completion dates given in the time, some moved with less than a weeks notice! We saw the house in Aug and there was not even close to finished so I don't know why they insisted they had no idea it wasn't going to be ready for the June, July and August promised completion dates. Actual build of the house is pretty good but the finish is poor, some extras incorrect, didn't arrive, installed incorrectly, were promised refunds in Aug which we're still waiting on and all emails are being ignored. We completed our '7 day snagging' and over a month later no one has come to rectify anything. We've also found out that the whole development is like to move primary school catchment area from an 8min walk to South Queensferry Primary to a 23 min walk to Echline Primary and since this was kept from us we have missed the consultation period. The whole process has been a series of false promises, overselling, internal communication breakdowns and downright lies which they fail to acknowledge or take ownership for. They sell themselves as a premiere developer but they are anything but. Luckily we quite like the house but I would encourage anyone else to actively avoid and choose another developer.

Terrible customer service, you will be ignored as soon as you have concluded missives.

We had to constantly chase for updates, constantly ignored or brushed off to be told the following day that there is a huge delay.

The only 5 star reviews listed are people visiting the showroom……👀👀 the true experience for an actual customer is 1 star at best.

Avoid, and stick to trusted builders like Cala.

UPDATE: Still terrible company - still not moved in!

You can see my previous post from back in early April 2023. I thought I would update my review because Ambassador kindly replied to it with the standard response asking us to email the customer service team so they can investigate...
We have tried to contact somebody, anybody, other than the one sales associate who we communicate with at the company. We have called and emailed their customer service several times and have never once received a response. They tell us they will have someone call us back and no one ever does. (This is not a one time incident, we have tried several times over the last 8 months).

In my previous review, I wrote that the move-in date had been continuously delayed from Winter 2022/23. It is now September and we have still not moved into our new home. We have been left living with friends/family for the past 2 months because they only informed us 2 weeks prior to our anticipated date of June 30 that the house would be delayed another 8 weeks. Since then, every week we receive an email from Ambassador telling us its delayed another week, then another week, and another week.

I see many recent positive reviews about the show homes. Yes - the houses are absolutely lovely - but reviews based on how the show home looks doesn't provide a full picture of what it is like to deal with this Ambassador if you are actually buying a house.
If you want to buy a home from them, I'd recommend taking the anticipated move-in date, and adding a year onto it. That way you will not be continuously disappointed and having to deal with their lack of any customer service/support/empathy.

My husband and I is visited the Wallace Park show home launch last Saturday. The show home is absolutely stunning. The sales team were friendly and very knowledgeable about all things ‘new build’. We are not looking to buy immediately but will definitely keep Ambassador Living on our new build search list.

Popped in to Wallyford to see the showhomes and was very impressed.The lady I dealt was was most helpful and very pleasant.I thought that the level of finish to the house was of very high standard and appliances were to an impressive specification.

I visited the show home launch on Saturday which was absolutely stunning! Loved everything about it! The sales team were a pleasure to speak with, they were very knowledgeable and engaging which made it a really enjoyable experience compared to some I’ve had in the past. Thanks ladies I hope to be back soon.

We visited Wallace Park last weekend and were extremely impressed with Ambassador Living’s ShowHome. The 5 bedroom is the most impressive Showhome we have seen. Spacious, high ceilings and amazing kitchen. We couldn’t thank the sales ladies enough as they were extremely helpful, made us feel welcomed and were very knowledgeable about new builds which has helped us. Although we are not looking to buy this year we will certainly be back when we’re ready to move.

We have had a very bad experience with Ambassador Living at Wallace Park. We were lied to by the sales team to get us to sign up for a house. No sooner had we signed than the timelines changed. The original timeline was never achievable and Ambassador Living knew this at the time. The sales team withheld vital information about foundations and time for the build at the time of reservation. We have had no success with their complaints procedure, they are useless and direct you back to the sales team who are equally uninformed. We have lost the deposit and half reservation fee. This company simply can’t be trusted.

Update to our situation- Emma from the Ambassador Living team got in touch with us about our experience. She did some research into our case and concluded we should have our deposit returned to us as the situation around our reservation was found to be less than ideal. We have received a full refund. I would like to thank Emma for investigating our complaint and for giving us a positive outcome in the end.

AVOID.

Disappointed to be writing this and have held off doing so for a long time. Spent a lot of money on this house and it simply doesn't represent value.

Nice shiny website, great marketing and sales team. Builders clearly can't back that up.

Huge delays getting in to the property.
Poor communication throughout whole process.
Passed from person to person with no responsibility taken. Company turnover clearly tells a story.
Poor finish to house.
No snagging taken place in 6 months.
Squint and not level window sills.
Gaps in flooring.
Walls and skirting not straight.
Hardware on doors is awful.
Visible gap on rear door.

Email after email chasing snagging. Poor communication in return and no progress.

Happy to post pictures of the poor work if anyone would like to see.

Looking at the other reviews looks like we're all in the same boat.