If I could give zero I would Ordered a mosquito repellent band back in march didn’t receive it what they do is send notification to the courier that they have despatched the item but they never do !... Ver más
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Consulta las opiniones de los clientes
I purchased an anti-snoring device and wasn’t sure what to expect, but it’s been a game changer. Delivery was prompt, packaging was neat, and the product itself is very well made. Customer support was... Ver más
Excellent customer service and great quality products. I had a small issue with my order, and it was resolved quickly and professionally. It’s clear they care about their customers.
Absolutely scam, I paid for a shoulder heated support. The strap came but no charger to put in it. Cannot contact company. My banks going to apply charge back.
2,6
Malo
214 opiniones
No ha contestado las opiniones negativas
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Sandals schmandles
My order number is 8689 although I am at a loss to know why you dont just reply to my emails.....?
My brown Bunion corrector sandals are very narrow, bronze, shiny plastic not a textured fabric as shown online. The soles are also different/thinner than advertised. Having read the reviews here on Trustpilot I thought I might get a reply more quickly by posting here than waiting for them to reply to my emails!!
I am posting them to Gunnery Terrace today and await my refund ....
21 de septiembre de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear CR,
Many thanks for writing to us. May I please get your 4 digits order number to assist you better ?
As for our correspondence, we may request you to check your spam folder as well. Recently we have had a system upgrade on the backend. That may have caused 12 hours delay in response.
Look forward to hearing from you.
[2nd reply]
Dear CR,
Thank you very much. Please let us know once you have posted to our Gunnery Terrace address and the tracking number. We will refund your order amount.
Many thanks !
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Still waiting for my refund.
I have returned an item which was delivered back to them on 19th August and I'm still waiting for my refund. I have chased then and not received a response via email. My Order number 7657 Update* It's now 20th September and I still have not received a refund. I checked my credit card statement this morning. Found no response to my email in my spam folder. Hopefully you will sort asap. Thank you!
20 de septiembre de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear customer,
Many thanks for writing to us. All our refunds are done within 5 to 7 working days of receiving the return back to us. We absolutely don't hold any money back of the customer. Sometimes there can be a delay depending on the bank. May I please know your 4 digits order number to assist you better ?
[REPLY UPDATE]
Dear Nicola,
I have just checked your case order, I can confirm that the order refund was made to card ending with 7100.
About our correspondence, we have a dedicated customer service team. Our replies may have reached to your spam folder. Could you please check there ?
Rest assured, not to worry :) Your order amount will reach to you any day now.
[REPLY UPDATE]
Dear Nicola,
Not to worry at all :) Your money will reach to you shortly or should have already. This is a very rare case where the bank has taken a long time.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
I ordered ultrasound cavitation on…
I ordered ultrasound cavitation on 13/8/21 and it has been over one month still have not received my Oder. Despite sending several emails, I have been asked to wait.
15 de septiembre de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Kezia,
We have been responding to all your emails. Sometimes there can be a slight delay in logistics which are rare. If the product doesn't reach to you within 5 working days, we will automatically refund your order amount.
We raised your order on priority with our logistics team.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Received Ultrasonic cavitation massage…
Received Ultrasonic cavitation massage which does not work! There is no return label or address with the product so even though there is a 30 day exchange or return policy, there’s nowhere to send it! No address on website either!
15 de septiembre de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Debbie
Many thanks for writing to us. I can confirm that our return address are mentioned everywhere on the website.
I can see that our team has already responded to you. We will be happy to give you the refund after the product has been returned to us.
[Reply update]
We have made the refund to you. We apologize for the inconvenience.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Back posture brace, rubbish, avoid.
Bought a posture back brace thingy.
The metal adjusters sit under my armpit therefore I cannot lower my arms as it hurts? I mean how on earth could anyone wear this. Also nor great quality for the price. Got a better one on amazon for 13 quid. I did email them and ask for address to return, they said can they send a replacement instead. My reply was surely the issue would be the same and that I wasn't that impressed with the quality. They never replied and never sent me return address. My advice is avoid, like many other customers! £36 in the bin.
12 de septiembre de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Emma,
We are sorry for the bad experience that you have had. But it is our responsibility to give our customers a good shopping experience. Hence we asked you if you want a replacement. If you had said no we would have followed the return procedure and refunded your order amount. We have been in business since 1999 and to date we haven't kept anyone's money that belongs to our customers, unjustified. As far as our emails are concerned we do request you to check your spam folder please. We have a 24 7 dedicated customer service team. They would have definitely responded to your email.
We are happy to return your £36 after the return has been made.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Check this company out before order
Hi
I been order Pair Toe Separator Hallux Valgus Bunion Corrector Orthotics Feet Bone Thumb Adjuster Correction Pedicure Sock Straightener × 1
£18.00 since 31/07, still not received the items. They wrote to me once apology but don’t say when they send the items. Just wondering if this company actually real or I been scammed.
8th July
My order number is 7699 tracking is JJD0002247624694852. Just received email from Ammpoure this morning claimed they already sent the item. I haven’t received anything, just wondering what type of courier you used, also what date it been Delhi can check my camera.
Hi,
I already check with my neighbours this morning, where I lived there are only 6 houses. No one received anything. My address is clearly said
1 Jackson Close. If they attempted to delivery we would have see it through our camera. Let me know what date it been delivered
Good morning
Please check your email you send me on the 27/08, I queried about the order not been received, you check and said will be delivered soon. Now you asking me to check the 8/10.
I been order goods from different website , but you the only one that I don’t received my order. Also I don’t understand why you don’t reply to my email. This is only way to get you reply.
7 de septiembre de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Cong,
Many thanks for writing to us. May I please get your order number ? We are here to help you.
I am pretty sure the positive reviews on this page made by customers are because they have trusted us and have loved our products and service. We have been in the business since 1999, so we are absolutely not here to scam anyone. [Proven by our response to your feedback right now also]
Nevertheless, let us track your order. If there is any logistical issue, we will refund your order amount. :)
Look forward to hearing from you.
[REPLYING TO YOUR NEW MESSAGE]
Dear Sally Vu,
I have gone through your entire case. It seems that your order was infact delivered. We have checked with our logistic partners too. But you are saying nothing has been delivered. Can we please request you to check with your neighbors or in your mailbox ? Perhaps it landed there ?
[REPLYING TO YOUR 2nd NEW MESSAGE]
Dear Sally Vu,
Can you please check for the date 10th August at 4.03pm ? Thanks !
[REPLYING TO YOUR 3rd NEW MESSAGE]
Dear Sally Vu,
Many thanks for sending the screenshot of the messages exchanged with your neighbors. We are going ahead and issuing you full order amount refund.
As for our emails, we have a dedicated customer service team who is very prompt in communication. I will request you to check your spam folder for our emails. You will find our emails there.
About the non delivery, we do apologize on behalf of Royal Mail. We had dispatched it on time, but there is very little that we can do when it reaches Royal Mail except to coordinate with them for you.
Have a pleasant day ahead.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Excellent service.
Excellent service.
I ordered the wrong size in a back support and returned it the same day.
It was replaced very quickly and communicated with me every step of the way; not automated replies!!
3 de septiembre de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Sylvia,
Many thanks for the lovely response. We strive to give our best effort in the customer service. We are really happy you have had a great experience shopping with us.
Have a lovely day ahead.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Keep emailing but getting no reply I…
Keep emailing but getting no reply I would like to speak to someone. you have to leave a phone number. I need confirmation that I did buy from them as my package contained no invoice or any paperwork.
1 de septiembre de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Helen,
Many thanks for writing to us. Hope you are doing well ? At the moment we do not have the telephone feature unfortunately. But you can use our 5 star customer rated chat feature. You will get reply within minutes. Can you please confirm that you have received the order ? We usually do not send any invoice. You can always use our free replacement service by emailing us on support@ammpoure.com :)
Lastly I will request you to check your spam folder, incase our emails land there.
Have a pleasant day ahead.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Good communication and responsive…
Good communication and responsive customer service. Made a mistake with my order and was given a full refund including return postage. Friendly and helpful staff.
They also did not request this review even after knowing I was happy with the outcome, so I prompted them for a link to a review vehicle of their choice so I could do so.
16 de agosto de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Mike,
Thank you so very much for the wonderful review. We always work hard and prompt to service our customers. Something we have learned since we started in 1999 :)
Wishing you a pleasant day ahead.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Never ever buy from them
Never ever buy from them. I am still struggling to get my refund. Although the website says "Full money back guarantee" they try everything not to refund any money. Only way to contact is email and they take ages to reply. Now they are telling me to send the item in original packing and otherwise money will be deducted. There was absolutely no original packing and the item was sent to me in a plastic bag with no labelling or instructions to use etc.
28 de julio de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Andy
We do not appreciate your continuous false feedback. We have been writing to you constantly but you have been delaying the replies at your end. I have seen the communication you have been having with our customer service. It is a normal market practice that the customer should return the product in order to get the refund.
Please do not worry about your money. Full order amount will be refunded when we get the product back to us.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Orthopedic Bunion Corrector Sandal
Delighted with silver sandals. They are so comfy and pretty and even make my feet look nice! Very helpful communication from company.
26 de julio de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Celia,
Thank you so much for this valuable feedback and trusting us. As a thanks we have sent you a lifetime 10% discount code that you can use on all the products on our website, to your email.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Still waiting to hear about my…
It is 7260. This seems to be the only way I can contact you and get a reply as emails aren't working.
Still waiting to hear about my refund.....
I haven't received any emails from Ammpoure or Aspirado.
21 de julio de 2021
Opinión espontánea
Respuesta de Ammpoure
Ticket update
Dear Ansa,
I would like to bring it to your attention, that my colleague has just responded to your email. (why we are posting the email correspondence here ? Incase you do not check the spam folder again )
From: chloe@aspiradotrading.com chloe@aspiradotrading.com
Sent: Thursday, July 29, 2021 2:48 PM
To: 'ansa sheikh' ansa_s@hotmail.com
Subject: RE: Order no 7260
Dear Ansa,
I would like to point out please, that I had responded to you the very next day. I do request you to check your spam folder.
About the return and refund, please do not worry. 100% of your order amount will be refunded when we have received the product.
Could you please send it to the following address and let me know the tracking number, many thanks –
Aspirado Trading Limited
9-11 Gunnery Terrace
London SE18 6SW
Have a lovely day ahead.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
We appreciate and expect all our customers to be polite to our customer support team, we are here to help you in the best capacity possible. Thank you very much.
From: ansa sheikh ansa_s@hotmail.com
Sent: Thursday, July 29, 2021 2:39 PM
To: chloe@aspiradotrading.com
Subject: Order no 7260
Dear Chloe,
Further to your email, which was sent to me via Trustpilot as I am not receiving any emails from Ammpoure directly, please tell me what to do re these sandals. Why do I have to pay for returns when the wrong size was sent to me ? I would like a full refund and return postage paid. I have all the original packaging.
Kind regards,
Ansa Sheikh
Dear A S
Can you please confirm your 4 digit order number ?
Reply to your 1st review
Dear Ansa,
Please see our first reply sent you to on 15th July. We have been waiting for your reply ever since. You had written to us on 14th and we responded to you the very next day. May be our email reached your spam folder. Can you please check there ? Ansa, please note we have a dedicated customer service team who is very responsive. Following is the proof -
From: chloe@aspiradotrading.com chloe@aspiradotrading.com
Sent: Thursday, July 15, 2021 3:46 PM
To: 'ansa_s@hotmail.com' ansa_s@hotmail.com
Subject: Ammpoure
Dear Ansa
Many thanks for writing to us. Hope you are doing well ? 😊
I am sorry you did not like them. Sure let me help you. We have 2 options –
a. You can get store credit for your order amount that can be used to buy any item on the website, and return the product. This will save you from paying shipping for returning, in leu of our free replacement policy; or
b. You can follow this return procedure –
1. Product should be in a good condition / not damaged
2. We will need the product to be in original packaging and good condition please.
3. If the original packaging is not sent back to us, the cost of packaging will be deducted from the refund amount.
4. Please include a note inside the package mentioning your 4 digits Ammpoure order number and the reason for return.
5. Let us know the tracking number when you have it
May we please request you to send it to the following address –
Aspirado Trading Limited
9-11 Gunnery Terrace
London SE18 6SW
Many thanks !
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
We appreciate and expect all our customers to be polite to our customer support team, we are here to help you in the best capacity possible. Thank you very much.
On Wed, 14 Jul 2021 at 13:14, ansa sheikh wrote:
Hello,
I would like to return these sandals. You have sent the wrong size and the quality is inferior.
Please advise as to how I return them and get a refund.
Kind regards,
Ansa Sheikh
Missing parcel, vague about delivery …
My experience with this company was poor.
Should have read reviews. Low score reflects my experience. Refund received.
8 de julio de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Katherine,
We sincerely do apologize for this delay. This morning my colleague has sent you a photo of Royal Mail's receipt as proof of dispatch, to your email.
We do understand that this was a gift, and we wish we could control Royal Mail's speed of delivery.
As an apology we can give you 10% discount, also mentioned on the email.
Once again, we do apologize.
From team of Ammpoure, wishing your loved one healthy and happy wishes on this occasion.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Purchased shoes that were too small and…
Purchased shoes that were too small and returned them. The return policy doesn't cover the return cost of postage, so it did cost us nearly £8 to return the items, but apart from that was easy and quick
8 de julio de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Robert,
Many thanks for your review.
Have a pleasant day ahead.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Great customer service
Great customer service, friendly and supportive… whilst I haven’t used my machine as yet I am confident given the positive reviews it will be good
11 de junio de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear RM,
Thank you so very much for the lovely review. :) We're always here to help.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Refund received as requested
My refund has been received, thank you very much!
All the best ladies! x
22 de mayo de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Kajal,
Many thanks for confirming and the feedback.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Overall, very happy.
I ordered a product to help aid posture. There was a small issue with the product, which I told them about. They responded quickly and sent a replacement through straight away. Happy with the replacement so all good.
Overall, very satisfied.
20 de mayo de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Alun,
Many thanks for the lovely feedback. Always here to help :)
Have an amazing day.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Disorganised - missing parcel
I ordered a device from this site a long time ago. They sent no receipt, despite the order going through, and a long time later when I was scratching my head wondering if I had actually bought the thing, I managed to track down the order page by going into my browser history. Sure enough, the order had gone through, and I had a number - #6382. I have had no word on where this parcel is, and it should at the very least be in transit by now, since the office is apparently based in London and the website says it takes 7-17 days to deliver parcels. I went to the effort of downloading the "shop" app that the order page says to use to access parcel whereabouts, and after inputting my tracking number and carrier, there were no details. It merely says "waiting on details". I've sent them two e-mails, went to their website to see that they have no contact number, and after spending a while writing into the contact form of their website, was met with a "404 not found" message upon submitting.
Extremely unprofessional company - so far a bad customer experience.
19 de mayo de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Hazel,
Many thanks for the feedback. Let me address your points -
1. We have an automated system to send the order receipts. There is no way that our customers wouldn't get them. However there are instances when the email may land into your spam folder because it may contain product links. So I would please request you to check your spam folder.
2. There is a technical time lag when the tracking status reflects on the tracking website. We have already shared with you on the email. I can confirm that your order is on its way.
3. Please note you have sent us 2 emails in the span of 15 minutes only. We request you for some time to check and respond back to you.
We are always here to help. Please reach back to us with any query you may have.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Faulty device
Received my order, the packaging was damaged inside its bubble wrap, the device does not look new, the buttons are loose and wobbly on the device and the sonic button does not work.
I have tried to contact ammpoure but have not received any response.
11 de mayo de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Catherine,
You have written to us yesterday, I can confirm. We do request some time to respond. We will sort out your problem.
Many thanks
Justin
Team Ammpoure
I had excellent service from Ammpoure
I had excellent service from Ammpoure. The delivery was good and also after service was very good. I would definitely use this company again.
8 de mayo de 2021
Opinión espontánea
Respuesta de Ammpoure
Dear Charlie,
Many thanks for the lovely feedback :)
Hoping to serve you soon again.
Best wishes
Ammpoure, a woman founded business since 1999
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