Ammpoure Opiniones 214

Respuesta de Ammpoure

11 ago 2022

Dear Akira,

Despite your emails bouncing and you coming to us after 4 months and threatening us, we did make the refund for you.

Have a pleasant evening.
Thanks
Team Ammpoure

Respuesta de Ammpoure

4 ago 2022

Dear Bell,

1. You continue to harass us, despite us helping you at all stages. (I have pasted a proof of your communication with us).
We have flagged your last trustpilot review for harassment, as you have used the words 'liars', 'thieves', 'fraudsters'. And it seems that you have removed it.

2. We have already issued you a refund.

3. We have blacklisted you as a customer. You are no longer welcome to place any order with us.

Proof of your communication with us -

On Fri, Jul 29, 2022 at 12:23 PM B .M. wrote:
1) I did not miss the “if applicable” - which is why I reiterated my reason for returning the item: It 100% looked like it was previously used (unless the items you sell are so badly made they just look and feel that way) and it looked different to the image on the site, it’s unbranded and you’re selling it for double the price of similar branded items. As far as I’m concerned, that is deceitful, misleading, and fraudulent. Please go ahead and re-read your negative reviews on TrustPilot, learn from your mistakes and stop asking your family and friends to leave you fake 5-star reviews on your website.

2) You could have clarified this in the beginning instead of responding to my message with a mere “we won’t refund the postage cost”. You’re highly unprofessional.

Again, terrible customer service right from the start, terrible quality of products and terrible, terrible experience overall.

Have a terrible day.

On Fri, 29 Jul 2022 at 11:29, Customer Support wrote:
Dear Bel,

Many thanks for your email.

With regards to the refund of the postage policy, you have missed the "if applicable". To clarify, postage would be applicable if an item is faulty or an incorrect product received for example.

I can assure you that all of our products are not previously used and are new.

As the product is not faulty and it is to specification, we will not be paying for the cost of the postage on this occasion.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



On Thu, Jul 28, 2022 at 9:02 PM B .M. wrote:
I’m sorry, but you must be blind?

I attached a screenshot from your website of YOUR POLICY which clearly states the below (I have reattached the screenshot and I will type it again):

6. IMPORTANT - After you have dispatched the return to us, please send us the photo of shipping receipt to receive the postage cost from us.

I returned this item to you as it was clearly used by someone else previously, in addition to NOT looking like the image on the site. And I paid to have it sent back to you.

£4.99 is NOT an issue to me - but what I have a problem with is the fact that you state this very clearly in your policy (again, screenshot attached) and yet you have the nerve to tell me you don’t refund shipping costs without giving any further explanations.

Since your policy states that you should refund the shipping cost to customers, then I am fully eligible for a refund. I have shopped from online stores who make it clear that they will not be responsible for any shipping expenses, should an item be posted back to them - and this certainly is not the case here.

It is YOUR responsibility to heed your own company policies. If you choose not to, I’m afraid I know how to escalate this to a much bigger complaint.

You are the worst customer service I have EVER dealt with and you should be absolutely ashamed of yourselves!!!

On Thu, 28 Jul 2022 at 16:04, Customer Support wrote:
Dear Bel,

Many thanks for your email.

Unfortunately, we will not pay for the cost of shipping for your returned order.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Wed, Jul 27, 2022 at 5:05 PM B .M. wrote:
Please could you also confirm that you have refunded me the postage amount (£4.99) as this is clearly specified in your policy (screenshots attached).

Thanks.

On Wed, 27 Jul 2022 at 15:42, Customer Support wrote:
Dear Bel,



Many thanks for your email.


I can confirm that we have now received your returned order and the order amount was refunded.


Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Wed, Jul 27, 2022 at 3:24 PM B .M. wrote:
Please could you respond to my email, the item was clearly delivered to your warehouse a week ago now.

On Tue, 26 Jul 2022 at 12:40, B .M. wrote:


On Tue, 26 Jul 2022 at 12:33, Customer Support wrote:
Dear Bel,



Many thanks for your email.


We still haven't received your return. Can you please help me with the shipping receipt ?

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Tue, Jul 26, 2022 at 7:36 AM B .M. wrote:
Hi - it’s been a few days since the item was delivered back to you. Yet I haven’t received any confirmation emails from you.

When should I expect my refund?

Thanks.

On Wed, 20 Jul 2022 at 11:27, Customer Support wrote:
Dear Bel,



Many thanks for your email.

Many thanks for sending the product back to us. We will notify you once we have received it and refund your money accordingly.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Wed, Jul 20, 2022 at 6:47 AM Belkis .M. wrote:
Hi,

The parcel has been sent back to you (tracking and receipt attached on the return request on your website) - shipping was £4.99.

Thanks.

On Tue, 19 Jul 2022 at 11:15, Customer Support wrote:
Dear Bel,

Many thanks for your email.

I can confirm that the return email was just sent to you (this may have gone into your spam folder, please check just in case).

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Mon, Jul 18, 2022 at 10:09 AM Belkis .M. wrote:
Hi. When are you sending me this return email because I’m still waiting for it.

On Fri, 15 Jul 2022 at 10:50, Customer Support wrote:
Dear Bel,



Many thanks for your email.

Your return email should be with you shortly.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Fri, Jul 15, 2022 at 9:19 AM Belkis .M. wrote:
Hi - I sent a refund request (maybe a week ago) as per your instructions. I actually reopened the package to take that picture and then re-sealed it. To recap: It looks different to the image on the site and it also looks to have been used.

I haven’t received any replies which is very frustrating as I wanted to return it ASAP to get my money back.

Could you explain to me what the issue is…? My experience with you as a customer has been nothing short of frustrating.

On Wed, 6 Jul 2022 at 14:21, Customer Support wrote:
Dear Bel,



Many thanks for your email.

Please click on Easy Return & Replace on our website and follow the instructions.

Also, be sure to upload the image of the product you have received on our system to be approved of a return. If unopened, then just upload the photo of the pack.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Wed, Jul 6, 2022 at 1:26 PM Belkis .M. wrote:
Well unfortunately for you, the item has already been packaged to be sent back.

The actual item looks different to what it looks like on your website, and you also claim that the vacuum is heavy-duty yet it is as light as a feather! I don’t like the quality of your item, not to mention it looks to have already been used and repackaged! So I don’t trust it enough to keep it and I have seen more reputable brand names being sold for half the price - period.

Your policy clearly states that any customer has the right to return an item within 60 days:

60-days return policy; You must register your return by sending us an email within 60 days from receipt of your order
The only reason I’m messaging you is so that you’re aware the item is on its way back to you for a refund (as per your own policy’s request, as shown above).

Rest assured I have not used your item. I didn’t like it enough to even use it, one look at it and it went straight back into the box. I should be more than welcome to send it back to you and get my refund.

It’ll be on its way to you soon and expect an email from me bearing a picture of the postage receipt in due course. Thanks.

On Wed, 6 Jul 2022 at 10:27, Customer Support wrote:
Dear Bel,

Many thanks for your email.

Our apologies. May I please request you to send me a photo or video showing the fault ?

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business



Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com



IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Tue, Jul 5, 2022 at 6:23 PM Belkis .M. wrote:
Hi - I’m not happy at all with the quality of your handheld vacuum cleaner and would like to return it for a full refund.

Order number: 22921

Thanks.

Respuesta de Ammpoure

4 ago 2022

Dear Lisa

Many thanks for the lovely feedback.

Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business

Respuesta de Ammpoure

16 jul 2022

Dear Mary

Hope you are well ?

We apologize the that there has been a delay in the whole process. I can assure you that we give 100% refund, but if there is any damage by the customer we only give 25% of the order amount. There are companies out there that would give no refund at all whatsoever.

We really try to help our customers.

Best wishes
Team Ammpoure

Respuesta de Ammpoure

10 jul 2022

Dear Louise

Hope you are well ? I have taken a look at your case closely. When you placed your order, you gave a different address, and after 5 days you wrote to us to change your address. If there is an address change, we do request customers to have the address.

I can see that our customer representative has mentioned that we are happy to replace it again for free. Then it escalated to our senior manager, which is when they decided not to send you the replacement because we did send you the order to the original shipping address. We apologize Louise, but we did try to help you but you were not happy with the solution we gave you. I am pasting the communication proof below that we have had with you so far -


From: Customer Support
Sent: Saturday, July 9, 2022 11:27:54 AM
To: louise middleton
Subject: Re: Order #22636 confirmed

Dear Louise

I am the manager at Ammpoure London. Let me help you resolve this.

Please see the screenshot proof below of the address provided by you when you placed the order on 19th June. Logically, we will ship to this address only. I hope you will agree.

image.png

Please see below screenshot proof that you asked us to amend your shipping address on 24th June, which is 5 days later. I hope you will agree, for any shipping company by the 2nd day of order dispatch the order is already on its way to the original ship address provided.
image.png

You have mentioned that it has been sent back to us. Can you please send us a proof of that because we haven't received it yet ?

If you want the order again, I will suggest you place the order again. As per our records, the order was successfully dispatched to the original shipping address provided by you.

I understand that the address provided by you was in error. I acknowledge that. We would have appreciated it if you had come to us immediately - it sure would have been amended.


Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business


Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com


IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Fri, Jul 8, 2022 at 11:18 AM louise middleton wrote:
I would appreciate it if u will refund my money. I have spoken to the postman for my address and also for beech street alone (as per previous email there isn’t a number 4) both postmen have informed me if it hasn’t been delivered it will be returned to sender. This must have happened last week.

Therefore, please refund my money. I won’t be ordering from you again due to the lack of customer service and your communication with each other.

I would like an email by the end of today, confirming my refunds.

As you don’t seem to want to send me your managers details, an email of complaint will be sent to the owner of the business.

I expect my refund by Wednesday 13th July 22.

Get Outlook for iOS
From: louise middleton
Sent: Friday, July 8, 2022 10:52:27 AM
To: Customer Support
Subject: Re: Order #22636 confirmed

You responded to my email last week informing me you are already sending a replacement. I think you all need to communicate. Please can I have your managers name. This is appalling service.

Get Outlook for iOS
From: Customer Support
Sent: Friday, July 8, 2022 10:11:03 AM
To: louise middleton
Subject: Re: Order #22636 confirmed

Dear Louise,

We have investigated this matter and the order was received with the delivery address which we dispatched the item to with Royal Mail as previously mentioned.
The email you sent to amend the address was too late after the order was received and we were unable to change the address as it had already gone out for delivery.

We can send a replacement order to you, however we would ask you to pay the postage charge.

Please let us know how you would like to proceed.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business


Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com


IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Sat, Jul 2, 2022 at 2:22 PM Customer Support wrote:
Dear Louise,

Many thanks for your reply and for your understanding, we will send out a replacement order to the amended address.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business


Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com


IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Sat, Jul 2, 2022 at 2:15 PM louise middleton wrote:
Yes, please amend my address to ****

Thank you

Get Outlook for iOS
From: Customer Support
Sent: Saturday, July 2, 2022 10:32:24 AM
To: louise middleton
Subject: Re: Order #22636 confirmed

Dear Louise,

Many thanks for your email.



It seems that our shipping partner may have misplaced your order. We apologise for this. Can we send you a replacement order ?

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business


Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com


IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Sat, Jul 2, 2022 at 7:45 AM louise middleton wrote:
Regg he adding my order which is now 2 weeks late. Please can you track it for me. It cannot have been delivered to *** beech street, because there isn’t one, nor is there a number ***. It definitely has t arrived at *** either.

This isn’t particularly good service.

I haven’t got the time to be ringing Royal Mail.

Please refund me the money so I can re order.

Let me know when u have arranged this. Alternatively m, if u refuse to refund me my money, please provide me with the business owner and their contact details.

Thank you

Get Outlook for iOS
From: Customer Support
Sent: Saturday, June 25, 2022 9:58:21 AM
To: louise middleton
Subject: Re: Order #22636 confirmed

Dear Louise,

Many thanks for your email.

We will have to wait for Royal Mail to attempt to deliver your order, as previously advised, the order has already been dispatched so we are unable to amend the address.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business


Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com


IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Fri, Jun 24, 2022 at 5:09 PM louise middleton wrote:
So, what can u do about it u can’t just leave it like that.

Please send me a delivery signature
Or track where it has gone please

Get Outlook for iOS
From: Customer Support
Sent: Friday, June 24, 2022 4:23:38 PM
To: louise middleton
Subject: Re: Order #22636 confirmed

Dear Louise,

Many thanks for your email.

Unfortunately, the order has already been dispatched and we cannot amend the address.

Best wishes

Customer Service Team

@ Ammpoure.com

by Aspirado Trading since 1999, a woman founded business


Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com


IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.

Also, please make sure that the subject line should have your Ammpoure order number.



© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232



On Fri, Jun 24, 2022 at 4:00 PM louise middleton wrote:
Order 22636

Please amend the address to
****
If it is delivered to 4a/4 beech street it will be the wrong address. Please let me know if there are any problems.

Thanks
Kirsty middleton


Get Outlook for iOS
From: Ammpoure London
Sent: Sunday, June 19, 2022 10:29:25 PM
To:
Subject: Order #22636 confirmed

Ammpoure London ORDER #22636
Thank you for your purchase!
Hi Kirsty, we're getting your order ready to be shipped. We will notify you when it has been sent. SHARE WITH YOUR FRIENDS AND GET 10% OFF ON YOUR NEXT PURCHASE


View your order
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Order summary
16 PCS Reusable Silicone Anti Wrinkle Patches for Women and Men for Face, Forehead, Under Eye UK × 1
£18.99

Subtotal

£18.99
Shipping

£0.00
Taxes

£3.17
Total

£18.99 GBP
Customer information
Shipping address
Kirsty Middleton
****

Billing address
Kirsty Middleton
****

Shipping method
Free Shipping 3 to 5 working days (Highly Recommended - Fast Service)

Handling Time
1 to 3 working days

Payment method
Payment method — £18.99

Respuesta de Ammpoure

27 jun 2022

Dear Lesley

Many thanks for the wonderful review. We sincerely hope your daughter like the pearls. Once again, wishing her the best and many congrats to you and your family :)

Best wishes
Team Ammpoure, a woman founded business

Respuesta de Ammpoure

Actualizada el 17 jun 2022

Dear Alan

Hope you are well ?

Our apologies that you have had a bad experience. May I please get your order number to assist you better ?

Because you have not mentioned exactly what the problem is in the product and we are happy to refund or replace the product, we deem as you as our competition only trying to discredit us.

Many thanks
Team Ammpoure