AMS SURVEYS | Chartered Surveyors Opiniones 

Respuesta de AMS SURVEYS | Chartered Surveyors

10 jul 2025

Hi Miles,

Thank you for taking the time to leave a review. While we always welcome feedback, we respectfully find a number of your comments to be factually incorrect and would like to clarify a few key points.

The administrative challenges you experienced were primarily due to access issues at the property, which we later discovered to be a House in Multiple Occupation (HMO). Unfortunately, we were not informed of this at the time of booking. HMOs often require coordinating with multiple occupants for access, and in this case, arrangements had to be made via the estate agents to gain permission from each tenant. This naturally adds complexity and can cause delays beyond our control.

With regard to the survey advice and reporting of defects, we are bound by RICS professional standards to deliver independent, balanced, and factual assessments. Our role is not to reassure or persuade, but to objectively highlight issues so clients can make fully informed decisions. Just because a property is intended for investment does not mean we soften or tailor findings to suit expectations, doing so would compromise our professional integrity and fail to meet the standards required of a Chartered Building Surveyor.

We would be happy to discuss any points in your report in more detail if you feel further clarification is needed. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

9 jul 2025

Thank you so much for your kind words and 5-star review!

We’re thrilled to hear you were happy with the service and the quality of the report. At AMS Surveys, we take pride in delivering thorough and professional building surveys that give our clients the confidence to make informed property decisions. Whether it’s a RICS Level 2 or Level 3 Survey, Damp and Timber, and Structural Surveys, or a Specific Defect Report, our goal is always to go above and beyond.

If you ever need advice in the future, whether you’re buying, renovating, or managing a property, we’re only a call or click away.

Thanks again for choosing us! Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

5 jul 2025

Hi,

Thank you for your great review!

We’re pleased to hear that you found our communication helpful and the RICS Home Level 2 survey precise and informative. That’s exactly what we aim for with every client.

If you need any further advice or support, we’re always here to help. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

5 jul 2025

Hi Alison,

Thank you so much for your fantastic review!

We’re thrilled to hear that you found the RICS Home Survey Level 3 survey comprehensive and informative. Including clear photography and costed recommendations is all part of our commitment to helping clients make confident, informed decisions. Your recommendation means a lot to the whole team.

If we can help with anything else in the future, don’t hesitate to get in touch. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

5 jul 2025

Hi Laura,

Thank you for your kind words and 5-star review!

We’re really pleased to hear you had a positive experience with your Specific Defect Survey and that we were able to support you with friendly and professional advice. It’s great to know the report met your expectations.

If you need any further help down the line, we’re always here to assist. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

1 jul 2025

Hi Paul,

Thank you for taking the time to leave such a thoughtful review, we really appreciate it!

We’re delighted to hear that Ian’s initial assessment, along with the project management and remedial work carried out by Steve, Adam, and the wider team, met your expectations. It’s always our aim to provide a seamless, reliable service from diagnosis through to completion, and we’re so pleased the final outcome was a success.

We’ll be sure to pass on your kind words to everyone involved. If you ever need assistance again in the future, we’d be more than happy to help. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

26 jun 2025

Thank you for your feedback. I’ve taken the time to personally investigate the matter before responding, as we do occasionally receive misleading or malicious reviews aimed at damaging our reputation, which we take seriously.

Firstly, I’m genuinely sorry that your experience left you feeling disappointed. Buying a property is a significant and often emotional process, and we understand how disheartening it can be when a survey highlights unexpected defects that affect your plans.

However, I must clarify that parts of your review are factually incorrect or taken out of context.

You mention that the report raised “many red flags.” In fact, this reflects the exact purpose of a professional survey: to protect clients like yourself from costly mistakes by highlighting hidden or serious issues. We’re glad that our report helped you avoid what could have been a poor investment. This is precisely why many clients, as seen in our nearly 300 five-star reviews, value our services so highly.

Regarding your frustration with not being able to speak to the surveyor immediately, our surveyors are fully booked conducting inspections (as expected in a busy practice), and we operate a fair callback system based on when clients get in touch. You were informed of the next available opportunity, and in the meantime, our client support team, who have extensive experience across surveying, estate agency, and conveyancing, provided guidance and explained the next steps in detail, which was your enquiry.

Unfortunately, despite their expertise, you dismissed their help and insisted on speaking directly with the surveyor immediately. While we appreciate that direct contact can feel more reassuring, it’s not always possible to rearrange diaries at short notice without affecting other clients, many of whom are also waiting for their surveys or requested post-survey support. Most clients are able to get a call back within a day or so; in this instance, it was slightly longer due to several clients wanting to discuss their reports too.

Your comparison to banking is quite apt, in much the same way a bank manager can’t see every customer immediately, a senior surveyor must prioritise their workload fairly. Often, well-trained support staff are more than capable of resolving issues quickly, which we believe they attempted to do in your case.

Lastly, I want to reiterate that we did offer a call with the surveyor at the earliest available time, while also providing immediate support via our team. If you still wish to discuss this further, I’d be happy to personally speak with you.

We regret that you feel this way, but we stand by the service we delivered, which many other clients continue to praise. It’s always our goal to help buyers make informed, confident decisions with transparency and professionalism.

Best wishes,
Anthony Spencer

Respuesta de AMS SURVEYS | Chartered Surveyors

24 jun 2025

Hi Matthew,

Thank you for your 5-star review!

We’re glad you found the process informative and appreciated being kept up to date throughout. Clear communication is something we take pride in, so it’s great to hear it made a difference when instructing us to carry out your RICS Level 2 Survey for your house purchase. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

23 jun 2025

Hi Simon,

Thank you for your great review and for trusting us with your Damp & Timber Survey following your Level 3 Survey, sometimes intrusive testing and further investigations are required in order to provide a detailed picture and costings of problems.

We’re glad the findings helped you make an informed decision before committing to the purchase. It’s exactly why we do what we do, to give clients peace of mind and clarity before making such an important investment.

If you need assistance with another property, we’d be happy to help. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

22 jun 2025

Hi Costel,

Thank you so much for your kind words and 5-star review!

We’re really pleased to hear you found our service professional and honest, and that the detailed photography helped inform your decision. Even when a purchase doesn’t go ahead, it’s our goal to give you the clarity and confidence needed to make the right call.

If you need any support with future properties or further advice, we’re always here to help. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

22 jun 2025

Thank you, Gemma! We really appreciate your 5-star review. It’s great to hear you found our RICS Level 2 Survey thorough and professional, exactly what we strive for on every instruction. I’ve passed on your feedback to Amber who carried out your Survey.

If you ever need advice or support in future, we’re just a call away. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

20 jun 2025

🌟 Thank you so much, Helen! 🌟

We’re absolutely thrilled to read your kind words. Delivering first-class customer service is what we’re all about at AMS Surveys, and Jo will be over the moon to receive such praise, she truly is a star on our team (I’ll pass on the pay rise suggestion too! 😄).

Your feedback means a lot to us and helps others trust they’re in good hands. If you need anything in the future, just give us a call, we’re always happy to help.

Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

20 jun 2025

Thank you so much, Katie ⭐⭐⭐⭐⭐

We’re really pleased we could assist you so promptly and that you found the survey report both detailed and helpful. Delivering great value and clear advice is exactly what we aim for at AMS Surveys.

We truly appreciate the recommendation and wish you all the best with your next steps! If you ever need further support or advice, just give us a call.

Many thanks, Anthony
& The AMS Surveys Team

Respuesta de AMS SURVEYS | Chartered Surveyors

19 jun 2025

Hi Alison,

Thank you so much for your lovely review!

I’m really pleased to hear that you found the Level 3 survey thorough, helpful, and full of useful advice. Including plenty of clear photos and practical guidance is something we always aim for, so it’s great to know it made a difference.

It’s been a pleasure to assist you, and we’d be more than happy to help again in the future.

Many thanks,
Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

14 jun 2025

Hi Louis,

Thank you so much for your fantastic review!

We’re really pleased to hear that your experience with AMS SURVEYS was smooth, efficient, and gave you the confidence to move forward with your new home. It’s always our goal to take the stress out of the process by delivering clear, thorough RICS Level 3 survey reports and responsive service from start to finish.

I’ll be sure to pass your kind words on to the wider team, they’ll really appreciate it.

Wishing you all the best in your new home, and thank you again for recommending us!

Many thanks,
Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

14 jun 2025

Hi Melissa,

Thank you so much for your incredible review, it really means a lot to us, as a team and personally!

I’m so pleased to hear that both Jo and Thomas made such a positive impression throughout your experience. I’ve shared your kind words with them and I know they will both genuinely touched by your feedback. Knowing that our survey helped you avoid a potentially disastrous purchase and gave reassurance to your family, really reinforces: why we do, what we do.

We take real pride in offering clear, detailed, and genuinely helpful surveys, so it’s great to hear that you found ours more informative than others, even those at the same RICS Level 3 Survey standard.

If you, family or friends ever need support in the future, we’d be delighted to help. Thanks again for choosing AMS SURVEYS and for recommending us so highly.

Many thanks,
Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

13 jun 2025

Thank you for your feedback, though we’re naturally disappointed to receive such a low rating, particularly after completing a significant and complex survey in accordance with the agreed scope, terms of engagement, safe and technical surveying standards.

Your survey was delivered in line with our original agreement: a full external and internal inspection. We provided a detailed written report, full cost estimates, and supporting photographs. Where serious issues were identified, particularly internal defects presenting risks to public safety, we responsibly recommended further investigation using safe access methods and contractors. Regrettably, there was a clear reluctance to engage with those recommendations or cover the associated costs.

We made every effort to accommodate your additional requests, but it’s important to clarify that many of these were outside the original instruction. Despite this, we provided further commentary and advice, shared additional images, and continued correspondence until it became clear that the expectations extended well beyond the agreed remit, and ultimately beyond what could be reasonably provided without further fees for third party involvement or a revised brief.

We’re proud of our strong customer service and professional integrity, and it’s unfortunate that this review seems to reflect frustration not with the quality of our service, but with our refusal to deliver extra work without proper instruction or to provide a biased or incomplete opinion. Our role as Chartered Building Surveyors is to deliver honest, independent, and impartial advice, even when that advice may be difficult to hear.

AMS SURVEYS remains committed to delivering high-quality, transparent and thorough reporting for all clients across residential, commercial and heritage sectors, and we stand by the quality and professionalism of the work delivered in this case.

Many thanks,
Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

6 jun 2025

Hi Frank, Thank you for the great review and for highlighting the detail and advice in your survey report—it’s really appreciated.

We completely understand your comments around timing, and I’d like to offer some clarification. The 5–7 working days we reference is the typical turnaround from the day of inspection to delivery of the completed report, which we consistently meet. However, due to high demand, driven by our fantastic client feedback, reputation for quality, and professional standards, the wait time from booking to survey can sometimes extend beyond the average 10 working days, particularly during busier periods.

That said, we’re genuinely pleased to hear you’d use AMS SURVEYS again. Our goal is always to deliver trusted, thorough property advice, and your feedback helps us continue improving. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

6 jun 2025

Hi Natalie,

Thank you for your lovely review and for your honest feedback, it’s genuinely appreciated.

We’re really pleased to hear you found our team friendly, the surveyors professional, and the report delivered promptly. It’s great to know the property valuation service met your expectations overall, and that you felt our pricing was fair and competitive. Your feedback helps us refine our service and ensure a smoother experience for future clients.

Thanks again for choosing AMS SURVEYS. Many thanks, Anthony

Respuesta de AMS SURVEYS | Chartered Surveyors

5 jun 2025

Hi Caroline,

Thank you for your excellent review!

We’re really glad you found the survey thorough and easy to understand. It’s always our goal to provide clear, useful advice, especially when there are specific concerns. Appreciate you choosing AMS SURVEYS! If you need anymore advice, we are always happy to help. Many thanks, Anthony