ananas.rs Opiniones 

I had a terrible experience with Ananas.rs and I strongly advise others to be cautious. I placed an order on May 7th, 2025 (Order #QSWHZ-27774) for a Daikin A/C unit. Five days later, I received a call from their operator telling me the model was unavailable and offering a better one for the same price due to their supplier’s error. I accepted the offer, and we ended the call with a clear agreement.

To my shock, later that night – without any further communication – I received an automatic email saying my order was cancelled. No call, no explanation. Just a cancellation email.

It gets worse:

My funds are still blocked, so I can't even order a replacement.

They returned the original voucher I had used (3,000 RSD), but it doesn’t work anymore – the system says it’s invalid.

The next available model is 12,000 RSD more expensive, and they’ve offered no compensation despite this being entirely their fault.

I tried calling customer service multiple times and wasted over half an hour on hold, with no response.

Bottom line:
They broke an agreement, cancelled the order without notice, left my money locked, and failed to provide a working voucher. This is completely unacceptable and extremely unprofessional. Unless Ananas.rs changes their practices, I do not recommend using their platform.

Preko ovog sajta sam narucila 6 solja Madame Coco. Dve solje su stigle ostecene, na jednoj je cak okrnjena rucka i fali parce. Pisala sam im e-mail zbog ostecenja i odgovorili su mi da ce pokusati da mi rese problem u kracem roku. Kada odem na sajt ananas rs, ne mogu da vidim da sam ikada ista porucila, tako da nisam imala opciju da zamenim dve sporne solje. Nikada mi nisu ni odgovorili. Takodje je moja koleginica porucila dve solje, jedna je stigla polomljena, a druga je bila u redu. Njoj su vratili vaucer za polomljenu solju, bez postarine, a nisu prihvatili zamenu kao opciju, vec su rekli da mora ponovo da poruci i da ponovo plati postarinu. Ipak je prosla bolje od mene, meni se nisu udostojili ni da se jave. Nikada vise necu poruciti sa ovog sajta. Nikada!!!

Be aware if you are purchasing anything with non-resident credit card, if anything goes wrong (and I mean really anything) you will not be able to get refund unless you have or can find some Serbian bank account to provide to them.

They are happy to charge off any credit card, but refuse to refund same credit card and instead insist on Serbian bank account.

This is not clearly stated anywhere, and is hidden in the fine print of the TOS.

Do samog kraja (popunjavanja podataka) i samog placanja pisalo je da je dostava besplatna, tek nakon zavrsetka uplate se pokazalo da sam platila sve ukupno vecu cenu od one koja je pisala pre uplate. To je zato jer su mi uzeli za dostavu i o tome me obavestil tek nakon zavrsetka kupovine. A pre placanja pisalo da je dostava za taj proizvod besplatna! Kontaktirala sam ih preko mejla i odgovorili su mi da je to zato jer sam porucila dva paketa- svaki paket po 18kg (ukupno 36kg) i time presla granicu od 30kg do koje su dostave besplatne. Moje pitanje je- zasto kada sam pravila svoju porudzbinu, sajt automatski nije prepoznao prekoracenje kilaze moje porudzbine i promenio cenu dostave vec su me do kraja lagali da je cena dostave besplatna? Da sam znala, raspodelila bih svoju porudzbinu u dve razlicite i izbegla prekoracenje kilaze i dobila besplatnu dostavu. Ovo je kradja para.

Oni su sajt agregator pa osim nesto stvojih proizvoda, vecinom prodaju proizvode drugih firmi.
Medjutim, deluje da niko te proizvode ne isproba ili verifikuje tacnost navoda. Tako da mozete naici na proizvode sa laznim opisom da sadrze kvalitetne materijale i na osnovu toga imaju vecu cenu od drugih proizvoda iz te klase. Kad im je skrenuta paznja na to, nisu pokazali ni malo interesovanja da usklade opis sa stvarnim stanjem ili da vrate razliku u ceni koliko stvarno vrede komparativni proizvodi. Samo su ponudili vracanje robe.

Čovek uzme jer je jeftinije, a onda kasne više od nedelju dana sa dostavom... Ako ne vreme novac, onda ananas ispadne najskuplji jer vreme koje ti potroše bolje plati tih 5-10% skuplje negde drugde. Isplati se veruj mi. Pisao sam im više puta za više paketa koji su kasnili, boli ih ***** da isprave svoje greške. Čak i Temu da kupon ili neki dinar kao znak pažnje prema kupcu...

Užasno je što vas nije moguće dobiti telefonom, izgubili ste pošiljke, kasnite nekoliko nedelja sa isporukom, a pritom ne dajete nikakvo objašnjenje šta se dogodilo s paketima koje ste vi izgubili.

Ordered a chair and it was delivered to my door in under a week. The quality and the price was great.

I placed and paid for my order on January 4, 2025, and I have been waiting for delivery ever since. It has now been over 1.5 weeks, and the order has still not arrived. I have been home every day, all day, yet the delivery status keeps changing, including false claims like "Recipient not at address."

Despite contacting customer service multiple times, the issue has not been resolved, and I have not received a clear explanation of what went wrong or when I can expect the delivery.

If your delivery service is unable to fulfill the order, I would rather cancel it and place it with another store where deliveries are handled more professionally.

Order number: NHB7D-17PR5-DS-1.

It's a shame to see a platform that was once great turning into such a poor choice. Recently, many of my orders have been canceled without explanation, and one order was lost. After a month, four calls, and several emails, the issue is still unresolved. Customer support has been 99% useless throughout the process. Disappointing experience overall.

Ma čeka se sto godina ko da je ali express

Extremely long delivery time.
It is much longer than what is promised. Because of that be careful when you have to order from them. Delivery service is very, very long.

Platili online, Ananas uzeo pare i to je to, ne salje nista, prave se ludi. Kada pozoves kazu da ne znaju, da je kod kurirske sluzbe, prebacuju na drugoga. Kada trazis broj poruzbine, ne mogu da daju, kurirska sluzba takodje ne zna. Sve u svemu, ceo sajt je prevara, kradu pare ne javljaju se... mi ako ne dobijemo proizvod danas, prijavicemo kradju, uraditi charge back i prijaviti ih

Uzas, jad i beda. Call centar nedostupan kao i mogucnost reklamacije.

scammers, we did an order with a discount code of 5000rsd (code s5000) ..then they declined our order because supplier is out of stock and they gave us back a discount code that does not work. we called multiple time on their support and they just dont care! stay away!

I ordered two items - they delivered one and canceled the second. For the canceled item, they returned 2200 RSD less than they were supposed to (including all discounts, etc.). Initially, they replied in an email and confirmed that the refund amount was wrong - but then they started ignoring my emails and didn't refund the rest. Awful service, don't recommend to buy anything there.

Damaged goods. Ignoring emails.

2 orders accepted and payed only to be cancelled 2 days after without any explanation. They don't reply on inquiry about cancellation.

On top of everything 2 emails to customer support regards returns have been ignored.

Order was pending for 9 days and then canceled because item "isn't available".Day after product is still available to order with higher price.

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