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AnswerConnect UK Opiniones 

206
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... Ver más

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Valorada con 5 estrellas sobre 5

Answer Connect have been a tremendous help for our small business (we use their live call answering - 'virtual receptionist' service). Their team have made the set up process really smooth and easy. T... Ver más

Valorada con 5 estrellas sobre 5

An absolutely amazing call answering service in the UK. They provide: - Web chat services - Call answering services - Updating info onto our own CRM - They book meetings onto my Calen... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de contestadora
  2. también en la categoría
  3. Centro de atención telefónica

Escrito por la empresa

AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.

Escrito por la empresa


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

206 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

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(206)

20 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Worked pretty well

We used this telephone answering service for about a year as a temporary measure whilst we were restricted from being in the offices due to Covid restrictions and whilst we moved towards a permanent direct dial teams based solution. Sometimes the messaging could get a bit lost in translation however generally the service was pretty efficient and we would receive emails with details of the calls which allowed our staff to return calls quickly.

28 de septiembre de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks for the review Stuart, we really appreciate your feedback and glad that we were able to support you answering your calls while you worked on your direct dial solution.

Valorada con 5 estrellas sobre 5

Excellent Service…

I have used AnswerConnect for around a year and I am delighted with the service, a great bolt on for an SME to use.

27 de septiembre de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

We really appreciate your recommendation of the service. So glad to hear that you are delighted with the service.

Valorada con 5 estrellas sobre 5

Very impressed with the team…

Very impressed with the team from Answer Connect, they're very professional the the system of call recording works perfectly - Thanks for all your assistance.

24 de septiembre de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks very much for the review Harry, we're so glad to hear that you're impressed with the service and that it is working well for you.

Valorada con 5 estrellas sobre 5

Highly recommended

Reliable company and excellent service. Website provides all useful information and easy to navigate.
Thank you.

31 de agosto de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you for the great recommendation Kam, we appreciate it very much.

Valorada con 5 estrellas sobre 5

Have used answer connect for a couple…

Have used answer connect for a couple of months now and have been really happy with the level of customer service offered. The portal makes things very easy and the quality of the information collected on messages has been good.

21 de junio de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks for the great review Rob! We are delighted that we can support you by taking your calls and delivery great service to customers.

Valorada con 5 estrellas sobre 5

A one stop virtual contact centre

ACUK help bring our services to life with a courteous, professional, and flexible service. They are always keen to help realise value for us and a special mention to Jill who conducted a detailed review of our service recently and was very knowledgeable on the configuration. A pleasure to work with all round and I'd highly recommend them.

18 de mayo de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks for taking the time to review the service, Stephen! We're so pleased to hear how much the service is helping you manage your calls. Thank you for your recommendation

Valorada con 5 estrellas sobre 5

Brilliant service.

AnswerConnect has given our company more flexibility by not having to employ further office staff. Answering the phones can be very time consuming and costly.
The customer receives a very professional service and the messages taken are instantly passed on, all for a moderate cost - well done AnswerConnect!

17 de mayo de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

Great to hear that the service is having such a great impact on your customer service David. Thanks for the review.

Valorada con 5 estrellas sobre 5

Great support from Jennifer

Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She worked through it methodically brining value to the process. Everything is now updated to reflect recent changes and we're confident to use answer connect as our call answering partners. Great service. Thanks!

6 de abril de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks for the wonder review. So glad to hear that you and Jennifer were able to work together to revise the script to reflect the changes. As always we are delighted to continue our partnership together.

Valorada con 5 estrellas sobre 5

Expectations Exceeded

Our first three months has been outstanding! The entire team at AnswerConnect have exceeded our expectations. I can't recommend this company enough.

7 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional and great systems!

Very professional. I had a minor tech problem, posted something in the chat and I got a call back on my mobile within 1min.

25 de enero de 2022
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks very much for the great feedback. We're always here to help!

Valorada con 5 estrellas sobre 5

The Alexander & TIFA Stays

Andy, Jennifer and their colleagues have been more than helpful over the past few months of using AnswerConnect for our business. They have saved us lots of time and energy and for that we are grateful as it means we are able to work on other important jobs whilst they pick up our calls.

Thank you all!

9 de diciembre de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you so much for wonderful feedback! We are delighted to hear that you are able to free up some of your valuable time to work on your important jobs while we answer your calls.

Valorada con 5 estrellas sobre 5

Highly recommended

Andy and his colleagues were extremely helpful and knowledgeable and the entire set up was easy and pain free. Good value for money for a great service.

20 de octubre de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks very much for the review - so great to hear that the set up was nice and easy for you! Enjoy using the service.

Valorada con 5 estrellas sobre 5

This company really do what they say

This company really do what they say. Andy Carruthers was an excellent contact who explained how the service could help my business. The lady who helped me with onboarding was brilliant and guided me all the way through set up. I had nothing to worry about and could easily see any customer enquiries I needed to follow up on. My business moved more online and telephone comms was very minimal and Andy recommended that the service could be halted whilst this was the case. No question I will be recommending AnswerConnect UK to all my friends in business from now on.

13 de octubre de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks very much for the review Jen! We are glad to hear that we were able to impress you.

Valorada con 5 estrellas sobre 5

Great service ,

Great service ,
Staff are lovely, Jill was great, I would have no problem recommending this company, We no longer miss any calls and are much better off financially because of Answer Connect.

1 de octubre de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks very much for the review Mark. We're so glad to hear that the service is helping to catch the calls you would otherwise have missed and that this is having positive results for you.

Valorada con 5 estrellas sobre 5

Great professional efficient service…

Great professional efficient service which has proved invaluable over past few months. Would highly recommend.

13 de septiembre de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks for the recommendation Malana. We're glad that we've been able to help support your business.

Valorada con 5 estrellas sobre 5

I cannot recommend this service enough

I cannot recommend this service enough. Even my attempt at mystery phone calls were always met with absolute professionalism and friendliness. For a growing business this has been a godsend.

8 de septiembre de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Darren,

Thanks very much for your review. Glad to hear that we handled your calls so well and that we delivered on service for you.

Jill

Valorada con 5 estrellas sobre 5

Great Experience, Highly Recommended

We've had a great experience with AnswerConnect - they've been receptive to the feedback we've given and responded quickly. I think the service is very good value for money. Highly Recommended.

4 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service.

Excellent service from initial setup, fine tuning, and final execution of the service on a day to day basis. AnswerConnect most importantly listen to, and act upon feedback - couldn't ask for more :)

28 de julio de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you so much for the great review Mike! We're glad to hear that we have been able to work together to get the service working well for you.

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