Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... Ver más
La empresa ha respondido

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... Ver más
La empresa ha respondido
We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... Ver más
La empresa ha respondido
Answer Connect have been a tremendous help for our small business (we use their live call answering - 'virtual receptionist' service). Their team have made the set up process really smooth and easy. T... Ver más
An absolutely amazing call answering service in the UK. They provide: - Web chat services - Call answering services - Updating info onto our own CRM - They book meetings onto my Calen... Ver más
La empresa ha respondido
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Escrito por la empresa

AnswerConnect, 11 Rutland St., EH1 2DQ, Edinburgh, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent customer service and effectively a seamless extension to our business. We are very fortunate that we had an existing partnership with AnswerConnect UK prior to the current Covid operating restrictions which meant that we had the building blocks already in place for seamless operation whether staff were working from home or in the office. Any queries are investigated immediately and the text/email service is perfect for our business maintaining a time and date stamped audit trail for all customer contacts. I would recommend AnswerConnect UK without hesitation.
It has been over a year with Answer Connect. The virtual secretary service definitely makes my life easier. While they have been handling my calls I could focus on other nitty gritty things here at my office then I can get back to any inquiry in my convenience.

Respuesta de AnswerConnect UK
Highly recommended. Professional, friendly service.
In addition, thanks to Barry who has been really helpful, the set up and integration has been much faster and easier than we initially thought it would be.

Respuesta de AnswerConnect UK
These guys are great.
As a 24/7 family plumbing business we would lose many new enquiries if it wasn't for AnswerConnect. They answer professionally and swiftly text the engineers the callers details. Highly recommend.

Respuesta de AnswerConnect UK
Great service and easy setup. Would definitely recommend

Respuesta de AnswerConnect UK
Having used other call handling companies with various degrees of poor service, I have found Answerconnect to be very professional and work hard to provide high service levels in the 8 months we have used them so far.

Respuesta de AnswerConnect UK
Used their service for 3 months which helped massively while I was abroad. Very professional, efficient and had a great offer on at the time. Would definitely recommend, and happy to use again in future.

Respuesta de AnswerConnect UK
We are using Answer Connect for our building company to ensure we answer all calls from potential customers. The service is working very well for us and we will continue to use the service. Clive thebestbuildteam.co.uk

Respuesta de AnswerConnect UK
After a call center we were using disappeared overnight we needed to get a new solution in place. AnswerConnect enabled us to be back up and running very quickly and the whole process went very smoothly.

Respuesta de AnswerConnect UK
As a domiciliary care provider we found AnswerConnect to be an excellent service for us. It is very simple to setup and use. It is good to know that our clients always hear a professional person on the end of the line and not a recorded message. The support staff are extremely responsive when any changes are requested. Emails are responded to extremely promptly. Account staff are easy to contact and personable. I would definitely recommend AnswerConnect without hesitation. One of the few services that really is as easy and flexible as it says it is.

Respuesta de AnswerConnect UK
Id like to thank Answer Connect UK
They have created a very professional reception for one of our businesses and we are considering moving this system to another business too
Scott Friery
Managing Director
Alpine Facilities Management Ltd

Respuesta de AnswerConnect UK
Rob was very helpful and the team took me through all the steps and always at hand to help. Promptly received all messages.
They worked with me looking to understand my business needs.

Respuesta de AnswerConnect UK
We trialled AnswerConnect to handle our out of hours support calls. We needed someone to answer, collect some critical information, then transfer calls to one of our engineers, following a specific escalation order.
AnswerConnect delivered this and more.
They did it quickly, easily, and gave us full control over any future changes to the service.
The service has definitely been worth it!

Respuesta de AnswerConnect UK
Using Answer Connect as a call answering service has been fantastic. Their service has been quick and efficient, we have been using Answer Connect now for almost a year. Would certainly recommend.

Respuesta de AnswerConnect UK
We have used answer services before but Answer Connect are another level.
Quick to answer every time (unlike some), friendly and efficient to the end. The cherry on the top for us was call transfer back to our staff if required meaning the service felt like an extension to our business, not just a 3rd party call answer service!
Highly recommended 🙂

Respuesta de AnswerConnect UK
Brilliant service!! The whole company and setup is brilliant and has been wonderful for our business. Robert Styles my account executive has been particularly amazing. Definitely highly recommend!

Respuesta de AnswerConnect UK
Engaging and attentive, excellent customer service..

Respuesta de AnswerConnect UK
Andy and his team were always on hand to resolve issues and make changes to our arrangement. They even call to tell you when you are not using the service enough for the plan you are on and encourage you to go down to a cheaper option. Roll over minutes are a thing too. Good valu, great service if and when you need such a thing.

Respuesta de AnswerConnect UK
Advanced technology, great service!
This company truly is a market leader in call handling solutions. I have used other answering services and their app is on another level. Only use them for my SLA contracts and its a great peace of mind knowing they are there 24/7. 5* +

Respuesta de AnswerConnect UK
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.