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AnswerConnect UK Opiniones 

206
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... Ver más

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Valorada con 5 estrellas sobre 5

We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... Ver más

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Valorada con 5 estrellas sobre 5

Answer Connect have been a tremendous help for our small business (we use their live call answering - 'virtual receptionist' service). Their team have made the set up process really smooth and easy. T... Ver más

Valorada con 5 estrellas sobre 5

An absolutely amazing call answering service in the UK. They provide: - Web chat services - Call answering services - Updating info onto our own CRM - They book meetings onto my Calen... Ver más

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Información sobre la empresa

  1. Servicio de contestadora
  2. también en la categoría
  3. Centro de atención telefónica

Escrito por la empresa

AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.

Escrito por la empresa


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

206 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

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(206)

20 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service and efficiency

Excellent customer service and effectively a seamless extension to our business. We are very fortunate that we had an existing partnership with AnswerConnect UK prior to the current Covid operating restrictions which meant that we had the building blocks already in place for seamless operation whether staff were working from home or in the office. Any queries are investigated immediately and the text/email service is perfect for our business maintaining a time and date stamped audit trail for all customer contacts. I would recommend AnswerConnect UK without hesitation.

28 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A trustworthy and efficient virtual secretary service

It has been over a year with Answer Connect. The virtual secretary service definitely makes my life easier. While they have been handling my calls I could focus on other nitty gritty things here at my office then I can get back to any inquiry in my convenience.

28 de abril de 2021
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Respuesta de AnswerConnect UK

We're delighted to hear that our service is making your life easier Gokhan! That's what we are here for. We appreciate you taking time out to leave a review for us.

Valorada con 5 estrellas sobre 5

Very good experience

Highly recommended. Professional, friendly service.
In addition, thanks to Barry who has been really helpful, the set up and integration has been much faster and easier than we initially thought it would be.

28 de abril de 2021
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Thanks for recommending the service An. We're glad to offer you support when we take your calls. Great to hear that your setup went so well.

Valorada con 5 estrellas sobre 5

Efficient, Affordable must have!

These guys are great.

As a 24/7 family plumbing business we would lose many new enquiries if it wasn't for AnswerConnect. They answer professionally and swiftly text the engineers the callers details. Highly recommend.

27 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

We always value your feedback and recommendation Jill. We're so pleased to hear that we are catching those important new enquiries for you.

Valorada con 5 estrellas sobre 5

Great service and easy setup

Great service and easy setup. Would definitely recommend

26 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks very much for the recommendation Anna! Great to hear that you are pleased with the service.

Valorada con 4 estrellas sobre 5

Great service

Having used other call handling companies with various degrees of poor service, I have found Answerconnect to be very professional and work hard to provide high service levels in the 8 months we have used them so far.

26 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Garry,

Thanks very much for your review, we really appreciate it! We're glad that we are providing your great service.

Thanks
Jill

Valorada con 5 estrellas sobre 5

Great Service

Used their service for 3 months which helped massively while I was abroad. Very professional, efficient and had a great offer on at the time. Would definitely recommend, and happy to use again in future.

23 de abril de 2021
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Respuesta de AnswerConnect UK

Thanks for the great review Dean, we are so glad that we could step up and support you while you were abroad. Thanks so much for the recommendation.

Valorada con 5 estrellas sobre 5

Great Service, all calls answered.

We are using Answer Connect for our building company to ensure we answer all calls from potential customers. The service is working very well for us and we will continue to use the service. Clive thebestbuildteam.co.uk

22 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

We're so glad to hear the service is working well for you and you are not missing those calls from potential clients.

Thanks for the great review.
Jill

Valorada con 5 estrellas sobre 5

Friendly, efficient and helpful

After a call center we were using disappeared overnight we needed to get a new solution in place. AnswerConnect enabled us to be back up and running very quickly and the whole process went very smoothly.

21 de abril de 2021
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Respuesta de AnswerConnect UK

Hi Mark,

Thanks for the lovely review, we're glad that we could step in and help you set up the new service and the process went so smoothly.

Thanks again.
Jill

Valorada con 5 estrellas sobre 5

Decent so far.

21 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks very much for the review Paul. Much appreciated.

Valorada con 5 estrellas sobre 5

I would definitely recommend without hesitation

As a domiciliary care provider we found AnswerConnect to be an excellent service for us. It is very simple to setup and use. It is good to know that our clients always hear a professional person on the end of the line and not a recorded message. The support staff are extremely responsive when any changes are requested. Emails are responded to extremely promptly. Account staff are easy to contact and personable. I would definitely recommend AnswerConnect without hesitation. One of the few services that really is as easy and flexible as it says it is.

21 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you Sue for your recommendation and 5 Star review. If is absolutely fantastic to hear what a positive impact the service has had by supporting your clients with a personable and professional service when they call in and speak to the our team.

Thanks for taking the time to review the service we really appreciate it!

Valorada con 5 estrellas sobre 5

Brilliant Answering Service

Id like to thank Answer Connect UK
They have created a very professional reception for one of our businesses and we are considering moving this system to another business too
Scott Friery
Managing Director
Alpine Facilities Management Ltd

20 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Scott,

It is wonderful to hear that you are pleased and that we are providing a great professional service for your business.

Thanks for taking the time to provide brillant feedback and a 5 star review.

Thanks
Jill

Valorada con 5 estrellas sobre 5

Great experience

Rob was very helpful and the team took me through all the steps and always at hand to help. Promptly received all messages.
They worked with me looking to understand my business needs.

19 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Shahid,

Thanks for the 5 star review! We're glad to hear that spending time with you to understand your business needs has paid off and helped us to provide you with great service.

Thanks
Jill

Valorada con 5 estrellas sobre 5

Worth it!

We trialled AnswerConnect to handle our out of hours support calls. We needed someone to answer, collect some critical information, then transfer calls to one of our engineers, following a specific escalation order.
AnswerConnect delivered this and more.
They did it quickly, easily, and gave us full control over any future changes to the service.
The service has definitely been worth it!

19 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Stanley,

It is brilliant to hear that we are delivering on service for you, especially when it comes to those critical calls that need to be escalated to your team, out of hours!

We're glad that the service has been easy to use. Thanks very much for the great review.

Thanks
Jill

Valorada con 5 estrellas sobre 5

Fantastic service

Using Answer Connect as a call answering service has been fantastic. Their service has been quick and efficient, we have been using Answer Connect now for almost a year. Would certainly recommend.

19 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks for the 5 star review Sohail! We really appreciate your feedback and your recommendation!

Thanks
Jill

Valorada con 5 estrellas sobre 5

Invaluable smart service

We have used answer services before but Answer Connect are another level.
Quick to answer every time (unlike some), friendly and efficient to the end. The cherry on the top for us was call transfer back to our staff if required meaning the service felt like an extension to our business, not just a 3rd party call answer service!
Highly recommended 🙂

19 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Paul,

Thanks for the fabulous review and recommending us. It is great to hear that we stand out in terms of service and that our associates are doing such a great job representing your business. We're glad that the added option of transfering your calls back to your team is working so well for you.

Thanks
Jill

Valorada con 5 estrellas sobre 5

Brilliant service!

Brilliant service!! The whole company and setup is brilliant and has been wonderful for our business. Robert Styles my account executive has been particularly amazing. Definitely highly recommend!

19 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Dr Marques,

Thanks for recommending our service! It is amazing to receive such positive feedback and for us to know that we really are making a difference for your business.

Thanks again.
Jill

Valorada con 5 estrellas sobre 5

Engaging and attentive

Engaging and attentive, excellent customer service..

16 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks very much for the great review! We're delighted to hear that you're pleased with the service.

Valorada con 5 estrellas sobre 5

This company saved us from our antiquated phone system

Andy and his team were always on hand to resolve issues and make changes to our arrangement. They even call to tell you when you are not using the service enough for the plan you are on and encourage you to go down to a cheaper option. Roll over minutes are a thing too. Good valu, great service if and when you need such a thing.

15 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Mick,

Thanks so much for your review, we really appreciate you taking the time. Sogood to hear that we are adding value to your business and that you recommend our service.

Kind regards
Jill

Valorada con 5 estrellas sobre 5

Advanced technology, great service!

Advanced technology, great service!

This company truly is a market leader in call handling solutions. I have used other answering services and their app is on another level. Only use them for my SLA contracts and its a great peace of mind knowing they are there 24/7. 5* +

15 de abril de 2021
Opinión espontánea
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Respuesta de AnswerConnect UK

It's great to hear that our technology helps you to support your business and your clients. We're thrilled that you have peace of mind knowing that we have hear to take your calls at anytime.

Thanks very much
Jill

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