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AnswerConnect UK Opiniones 

206
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Answer Connect have been a tremendous help for our small business (we use their live call answering - 'virtual receptionist' service). Their team have made the set up process really smooth and easy. T... Ver más

Valorada con 5 estrellas sobre 5

An absolutely amazing call answering service in the UK. They provide: - Web chat services - Call answering services - Updating info onto our own CRM - They book meetings onto my Calen... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de contestadora
  2. también en la categoría
  3. Centro de atención telefónica

Escrito por la empresa

AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.

Escrito por la empresa


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

206 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(206)

20 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I have felt incredibly well supported…

I have felt incredibly well supported by the Team at Answer Connect, Joanne, Jill and Katie have all been absolutely fantastic!

It has been an absolute pleasure and I look forward to a continued working relationship.

11 de enero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve just launched a start up estate agency

I’ve just launched a start up estate agency and wanted ALL callers to receive a great experience from day one of dealing with my company. As a start up we don’t have any staff and I did not want people to ever go to voicemail or get an engaged tone. Answer Connect have enabled me to do this and their pricing is fair and I feel represents the service their offer well

26 de octubre de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Ian, Thank you so much for your review! We understand the importance of first impressions to your callers. we are pleased to hear this is supporting your customer experience. It is great to be working with you.

Valorada con 5 estrellas sobre 5

Answer Connect supply an excellent…

Answer Connect supply an excellent service. When they begin working with you they put in lots of time refining the script to get you the best results when you go live. They are really easy to contact to make amendments to the script and keep in contact to check how things are going. The calls are answered consistently and effectively.

25 de octubre de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Martin, Thank you for your 5 Star Review of AnswerConnect! It is important to work together to create a service bespoke to your business needs. Our client services team are on hand to enhance your experience and your callers. Do keep in touch with any feedback you may have.

Valorada con 5 estrellas sobre 5

Excellent Service - Highly Recomended

Excellent Service - Highly Recomended
Sales executive, Joanne, that I dealt with was clear, accommodating and provided excellent customer service.
I then dealt with Jill in the set up of our specific needs who was also excellent.
The service so far has been as advertised and worked perfectly.
Great payment model and after care too.

25 de octubre de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Andy, Thank you so much for your excellent review! I am so pleased to hear you had the pleasure of working with both Joanne and Jill. Should you have any additional feedback in the future, we'll look forward to hearing from you.

Valorada con 5 estrellas sobre 5

Great service

We have been monitoring our call handling for some time .I must admit I am very impressed with the service AnswerConnect provides for us.All operators have been handling calls for Drain Doctor Aberdeen on a very high professional level.There were few calls when the operators did not have the right keyword to work with ,but they used a common sense and made sure a customer is satisfied with the answer.I will be honest the people outside our company and supply chain would not have a clue what those keywords actually mean. The operators acted as if they are very familiar with the above mentioned concepts.They were not confused they just acted normal.That was superb .They were also magnifison while handled straight forward calls
I want to express my deep appreciation for your and your operators efforts.
Many thanks again from the bottom of my heart
Keep up the good work
Drain Doctor Aberdeen
Alexei Vodopianov
Managing Director

23 de octubre de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Your appreciation has meant a lot to us and it will go a long way to motivate us towards proving our best service to you and make our Team Proud.

Thank you so much

Valorada con 5 estrellas sobre 5

Great service

Great service, warm friendly people. Very reasonable Highly recommended

27 de septiembre de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you for your valuable feedback, We're delighted to work with you

Valorada con 5 estrellas sobre 5

Out of hours call handling.

i can confirm that the service our company receive from Answer-connect is excellent.
They handle all of our out of hours calls very efficiently and professionally.
Our company would not hesitate to recommend Answer-connect to others requiring the same type of service.

24 de septiembre de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

That is really great to hear Colm, we're so glad to be working with you!

Valorada con 5 estrellas sobre 5

AnswerConnect have been amazing for us

AnswerConnect have been amazing for us. The service is incredible and the client login dashboard really helps us understand where we can improve our service to clients

20 de agosto de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you for the fabulous review Perry! I am so glad to hear that not only are we helping you manage your calls but you are able to get some valuable information to improve your client's experience.

Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with. I get all my missed calls through very quickly on either e mail or text enabling me to respond quickly wherever I am.

No complaints from customers regarding how my calls are serviced.

17 de agosto de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Hi Richard,

We are so pleased to hear that the service is working so well for you and your callers. It is great to be working with you!

Thanks
Jill

Valorada con 4 estrellas sobre 5

Great service.

21 de junio de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Christopher, Thanks for your great review! Please do let us know your feedback, so we can exceed your expectations and push up to providing 5 stars! We look forward to hearing from you.

Valorada con 5 estrellas sobre 5

Great service

Great service! Reliable and punctuate!

14 de junio de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Glad to hear how pleased you are with the service Biba!

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Always quick to respond to changes and very easy to use.

13 de junio de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks for the terrific review Sean!

Valorada con 5 estrellas sobre 5

Friendly and efficient team

Friendly and efficient team. No issues ever and so highly recommended.

8 de junio de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks for the recommendation, Kate. It is a real pleasure to working with you!

Valorada con 5 estrellas sobre 5

good experience

We have had a great experience with Answerconnect.

8 de junio de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Thanks Shivani, we are glad to hear that everything is going so well.

Valorada con 5 estrellas sobre 5

Very useful service

Very useful service - easy to communicate with and set up the scripts for call handling. They form a very useful part of the front-end of our business and definitely help us convert more enquiries into clients.

6 de junio de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you, Russ! We're so glad to hear that you're seeing value from the service. Thank you for choosing us!

Valorada con 5 estrellas sobre 5

Simple, efficient service

Really easy to set up, customised to my business needs and regular check ins with an account manager. Would definitely recommend to anyone looking for this type of service.

23 de mayo de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you, Leanne! We are glad to have the opportunity to work with you. Please let us know whenever you need anything.

Valorada con 5 estrellas sobre 5

Megacall - Very happy with service

we use this service for out of hours emergency support and even though we don't make the most use of the system as our systems are extremely robust, they have always made sure we have what we need. Great customer service!

22 de mayo de 2018
Opinión espontánea
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Respuesta de AnswerConnect UK

Thank you! We are glad that we can be here to help support you with your out of hours emergency calls. we are pleased to be working with you.

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