Apple Opiniones 

If I could I would give 0 stars. I got an iPhone plus as a bday gift but my boyfriend got the wrong model so we have been trying to return it as our right and it’s been 2 weeks now and nothing. We have been calling and begging to them to collect the wrong device so we can get the right one, but they do nothing. After 2 weeks they went to the wrong address to collect it and after we contacted them, they said we need to make a new claim and start it all over again. I’m fuming.

Apple expect a loyal customer to travel to the end of the country in Ireland to get THEIR faulty product looked at? (An Apple Pencil). I’m expected to lose out on an entire days income to travel to Cork? I was informed no courier or postal option available by your customer service agent. How pathetic is that. Zero loyalty shown to long term customers. I will NOT be buying apple products ever again after this. At least Samsung offer courier options and keep convenience a priority for their customers. Shame on rotten Apple.

Helped out really fast and the chat was very efficient

I have an old Macbook Pro. It works well but every few years, I have to replace the power adaptor, at a cost of E85. I bought a new one 13 months ago and it also broke. I contacted Apple to see if it was under warranty (that was all I wanted to know) and they told me it might be but I had to go into an Apple reseller in order to find out. I didn't want to do this as I suspected they wouldn't be able to help so I left it for a few weeks and then I called them again. They told me to go into the shop again (I was on the phone to them for ages) so I drove 40 minutes in the rain and as suspected, they were useless. I returned home and called Apple. They kept me on the phone for about an hour and kept saying it was my computer that was the issue, not the newish adaptor. After an hour of a circular conversation, they eventually told me the adaptor was out of warranty (which was all I wanted to know).
I think their level of after sales service was worse than useless and I can't believe a company with Apple's reputation could make accessories that break so easily.

Ordered a brand new phone a few days after Christmas which I received last week courtesy of Eir.
Unfortunately, when I powered off the phone and turned it back on, the phone started freezing and the screen became very glitchy and slow. I immediately contacted Apple Support but unfortunately, they were unable to help me rectify the issueI have had to do a factory reset on the phone (not sure if this will rectify the issue but will update this review.) Unfortunately, the data transfer takes an extremely long time from an iPhone 12 to an iPhone 14 so will complete this over the weekend and hopefully this will rectify the issue (again, I will update this review.)
Extremely disappointed as this is a brand new phone and wouldn’t expect this to happen to a brand new phone.

Edit: 22/01/2023
Dropped my phone into an Eir shop located in Swords Pavillions. The girl (Chloe) was very helpful. She attempted to do a data transfer but unfortunately, this did not work. We brought the phone to an Apple Store (here, Apple stores are called Select) and the staff there could not do anything with the phone as they said it was a fault with the phone itself. We returned to the Eir shop and they took the phone for a repair. I will update this review when I receive the newly repaired phone or a replacement phone

Sharp practices.
Selling phones with batteries which are to small and difficult to replace.
Deliberately slowing down old phones with software updates to make users upgrade.
Forcing users to use the icloud so that they will have to pay a subscription.

Just wondering what the point is in releasing a product and then not having enough made to fulfill any orders after the first week of its release? I bought the new iPhone a week ago through a third party store in Ireland and they still have zero stock, the same as every other store

Releasing ios updates that are crashing the phone, this is disgraceful behaviour.
They surely know about it but don't really care about the poor customer experience.

Bought an Apple Watch 5 towards the end of October after being being very pleased with the Apple Watch 3. It came with the Nike Sports band. After wearing the band for a few hours, the skin on my wrist started to become irritated, going very red where the strap was. I washed the strap in case there was some residue on it, however the symptoms continued. I contacted Apple (29th October), who said they’d have engineers look at it. Finally got the response (9 December), to be told go see a skin specialist. Apple had no further comment and consider the case closed. Worst customer support experience I’ve ever experienced and will impact my future purchases of Apple products. We pay a premium for their products and they treat their customers like dirt. Not acceptable!