Appliances Online Australia Opiniones 

5944
•
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had to come here to highlight how amazing this company is and how top notch their service since years! I bought 2 washing machines over the time of 10 years, just got my second one today, and... Ver más

Valorada con 5 estrellas sobre 5

I would give 10/10 if I could. Best company I have dealt with for a VERY long time. Best price Best online experience Best delivery service Best follow up service I wish all companies o... Ver más

Valorada con 1 estrellas sobre 5

Delivery was quick, and they told me they would pick up the old one later. I called customer service, and the representative said someone would pick it up the following day. However, I didn't receive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quick delivery to regional Victoria. I called to check what would happen if I wasn't home and they picked up straight away and were happy to reschedule if needed. Delivery drivers were helpful and... Ver más

Información sobre la empresa

  1. Mayorista de aparatos electrodomésticos
  2. también en la categoría
  3. Tienda de electrónica

Escrito por la empresa

Australia's most awesome appliance retailer.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 98% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(5944)

701 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

We have bought many things from…

We have bought many things from Appliances Online over the last 8 years and I cannot think of anything that would stop me from going there first when I need something. We have had deliveries in the country and the city without any hassle. 5 stars

6 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hard to beat value

So efficient, competitive pricing, install and remove old appliances at no cost. Old machine breaks and they literally have my order delivered and installed the following day

6 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Positive Experience

Good experience (dishwasher purchase) due to the following:
1. Great choice of products
2. Price match
3. Free delivery
4. Free removal of old appliance
5. AMAZING trackable delivery service

27 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am yet to have a negative experience…

I am yet to have a negative experience from AO. Easy to compare and purchase items via the website, prices are competitive and often less than other places. Delivery staff have always been pleasant, easy to track and on time. The fact that they take away your boxes and old appliances, plus install the test the new item before they leave, is a huge positive for me. I recently bought a new bed frame and it is lovely, very sturdy and easy to put up. They even took my crappy old frame away, no complaints.

2 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer care

To be honest my experiences over the years with Appliances Online have only been positive from the ordering either online or by phone to the communication of the delivery time. I recently had a mattress delivered and after the delivery truck had left my place I found some small damage to the mattress. The customer care person was very forthright in organizing another mattress only thing it was a Friday and none in stock and no delivery until Monday which was of course frustrating but overall they tried to fix the problem without any hesitation by offering an upgrade as compensation. Thank you to the Customer service team.

6 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nothing but positives

I’ve never had anything but a positive experience with Appliances Online.
This experience was nothing less than excellent.
Purchasing is safe and easy. The delivery was flawless. The guys were clean and polite. The guys removed my old appliance immediately. They unwrapped my new appliance outside and carefully brought it inside and connected it. They made sure to show me how to use the appliance before leaving.

3 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Delivery service is horrible

Delivery service is horrible. My fridge broke down on Friday; so I ordered one for delivery on Saturday. The delivery driver was late- then they did not deliver the fridge as it is a big fridge and they need 4 people. Excuse me, this isn’t new information and is purely poor planning. Then they said they’ll deliver on Wednesday morning- so sign of them yet. The delivery driver does not reply and the delivery keeps moving further and further. AO should really look into the performance of their delivery partner. This is abysmal service!

4 de julio de 2026
Opinión espontánea
Logotipo de Appliances Online Australia

Respuesta de Appliances Online Australia

Hi Maureen,

Thank you for taking the time to leave your feedback. I'm very sorry to hear about your delivery experience and understand how frustrating it must be, especially after your fridge had already broken down.

Could you please reply with your SI or SO order number so I can look into this personally?

Once again, I sincerely apologise for the inconvenience caused, and I look forward to assisting you.

Kind regards,

Thomas – Customer Experience Team

Valorada con 5 estrellas sobre 5

Friendly efficient service.

Friendly efficient service.
I have used twice now. Easy to deal with and very competitive prices.
Plus on both occasions the delivery team were fantastic.
I will definitely use again if needed but will recommend to all of my friends and family 🙂

1 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service all round

I ordered a TV on a Sunday and they delivered it on the Monday!

Unfortunately, when we unboxed it when I got home from work we found that the screen was cracked. However, after a call to the team at Appliances Online the next morning, they arranged a swap for the Wednesday. Outstanding Service!

The delivery guys were also very helpful.

Thanks Appliances Online, we will be back!

28 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The order process is very easy

The order process is very easy, the pricing is great. They give you a delivery date and then a two hour window. Their people are professional. They installed the new tv, removed all the packaging and the old tv. It was a seamless and easy process and I would recommend Appliances Online highly. Thank you.

23 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend

Highly recommend, fast delivery, exceptional service, fair pricing. Will definitely purchase from them again.

2 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Delivery service is abysmal

We had a washing machine order and were told last minute (10m after expected time) that it cannot be delivered because they cannot park a large truck anywhere in the CBD. From logistics point of view, if the company is providing delivery service, this is what you need to account for prior to loading the product on your truck, you don’t do this last minute and cancel the delivery. This makes your customers feel like you don’t value their time. Your customers have already made plans to receive the delivery, so commit to it. This is not the first time we’ve encountered this behaviour, it has not improved.

6 de julio de 2026
Opinión espontánea
Logotipo de Appliances Online Australia

Respuesta de Appliances Online Australia

Hi Nma,

Thank you for taking the time to share your feedback. We're sorry to hear about your recent delivery experience and understand how frustrating it would have been to have your delivery cancelled after you had already made arrangements to receive it.

This is not the level of service we aim to provide, and we apologise for the inconvenience caused. Your feedback has been shared with the relevant team so that the circumstances surrounding your delivery can be reviewed and improvements can be made.

If there were any further issues with your delivery, or if you have still not yet received your washing machine, please let me know so I can look into this for you personally.

We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a much better experience in the future.

Kind regards,

Thomas – Customer Experience Team

Valorada con 5 estrellas sobre 5

Friendly and very helpful

I looked on the website and knew exactly what I wanted but needed to make sure the dryer and the washing machine were compatible . I contacted the very kind and helpful, Courtney and she made the entire process so easy. The appliances were delivered the very next day and the lads were so helpful. I’m never getting appliances from anywhere else!! 10/10

26 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent from start to finish

Excellent from start to finish. Very user friendly website & streamlined online ordering process with variety of payment options. Very efficient & professional customer service interaction to secure a price matching discount. Very good price. And finally a prompt, efficient & friendly appliance delivery & installation process. Thank you. Highly recommend. Nothing to improve. Keep up the great work!

29 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 stars every time I buy

I’ve purchased several items from Appliances Online over the years - washer/dryer, fridge, microwave, heaters etc. Every purchase has been 5 star. My favourite bit is them removing the old appliances, since I have a small apartment. Website is great, delivery guys are always on time with good communication in advance. Probably my most favourite online store.

30 de junio de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más