Appliances Online Australia Opiniones 

5943
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Delivery was quick, and they told me they would pick up the old one later. I called customer service, and the representative said someone would pick it up the following day. However, I didn't receive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I would give 10/10 if I could. Best company I have dealt with for a VERY long time. Best price Best online experience Best delivery service Best follow up service I wish all companies o... Ver más

Valorada con 5 estrellas sobre 5

Quick delivery to regional Victoria. I called to check what would happen if I wasn't home and they picked up straight away and were happy to reschedule if needed. Delivery drivers were helpful and... Ver más

Valorada con 5 estrellas sobre 5

Appliances online customer service never ceases to amaze me. You can really tell whether a good company is a good company based on their after purchase customer service. They've been prompt, gracious... Ver más

Información sobre la empresa

  1. Mayorista de aparatos electrodomésticos
  2. también en la categoría
  3. Tienda de electrónica

Escrito por la empresa

Australia's most awesome appliance retailer.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(5943)

697 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience from start to finish.

Was a great experience from navigating the web site to dealing with customer service on call and to receiving my item from the delivery guys. Great team through out. Have bought a couple of items so far and all been a great experience. Pricing was well good.

2 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered the appliance at 11pm

Ordered the appliance at 11pm, delivered the next day. Called by the delivery driver 5 mins before delivery. All my appliances have been purchased through Appliances Online.

29 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

online ordering was a simple process

online ordering was a simple process, best prices on the market and next day plug in plug out delivery and removal of old fridge was a godsend, delivery and installation was on time and a very smooth process, delivery drivers were very polite and professional.

16 de julio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good but delivery now let's them down

Pricing seems to be competitive and they will try to price match. Sales and office staff always good to deal with. Would be 5stars but they have outsourced delivery now and even though we had arranged installation we had to connect the water/ ice which is a 5 minute job meaning the fridge was left in the kitchen. To me that is not installation. Delivery not as professional as previous purchases and it erodes confidence on big ticket items.

24 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Way better than expected

Was skeptical at first, but seriously good service. You can choose ANY delivery day (unlike ordering from LG directly) and their delivery team gave me regular updates the days leading up to and on the day of delivery so I knew exactly when to expect it. The team installed it and took away the rubbish and were friendly and polite. I had the worst delivery experience with LG directly who wouldn’t even bring it into the house, just left it at the front door even though I told them I live alone.

31 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Non existent customer service

Placed an order for an ‘in stock’ item. Received a email informing me it would be delivered in over a MONTH’S time. Tried to contact customer support as this was not acceptable to me. No response to the email I sent. Tried to log on to the website to view my order. Was told a code was sent to my email but one never arrived, so unable to log on. Tried to contact via live chat. Typed in my query. Agent’s very first message was ‘was that for the $30 off?’ WTF? Totally unrelated to my query. Now wondering if it is a scam website. Avoid at all costs.

14 de julio de 2026
Opinión espontánea
Logotipo de Appliances Online Australia

Respuesta de Appliances Online Australia

Hi Karah,

Thank you for sharing your experience. I’m sorry for the frustration caused by the delivery timeframe and, particularly, the difficulty you had trying to contact us.

For some context, products listed as “Available to Order” are products that can be purchased even though stock may not be immediately available in our warehouse. We then arrange for the stock to come in from the manufacturer or supplier, with an estimated delivery timeframe provided based on the expected availability.

I appreciate that receiving an update advising of a delivery more than a month away would have been frustrating, particularly if you were expecting the item sooner.

I’m also sorry about your experience with our live chat. Receiving an unrelated response when you were trying to get assistance clearly wasn't helpful.

I’d be happy to look into what happened with your particular order, including the stock availability and communication around the delivery. If you’re willing, please contact us at customerexperience@winning.com.au with your order details and reference this review, and I’ll make sure it’s investigated properly.

Kind regards,
Peter - Customer Experience

Valorada con 5 estrellas sobre 5

Very impressed

I am extremely impressed with the service this company has given. I ordered a washing machine, they delivered the next day, used a tracking app with delivery drivers and was 100% accurate on times. Drivers were very friendly and helpful. Thank you, will definitely buy from them again.

5 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company ticks all the boxes

This company ticks all the boxes; from a great website buying experience, highly competitive pricing, free delivery and removing packaging through to the best online communication process, real-time delivery tracking and courteous delivery people. Overall, it's a faultless experience that makes them stand out above the competition. The aspect I found "the cherry on the cake" is the delivery information dialogue, so you know precisely when your delivery will arrive. The delivery guys are fantastic: very thorough, efficient, careful, professional and friendly. Highly recommended as the instinctive choice for purchasing electronic goods online!

5 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered Sunday, Delivered Monday!

I ordered Sunday afternoon and the appliance was delivered Monday morning! The price was good when considering the free delivery and take away of the old appliance. The delivery team was also efficient and professional. I would recommend Appliances Online.

21 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service from Appliances…

Exceptional service from Appliances Online! They offer next-day delivery, even when ordering multiple items, which made the whole process incredibly convenient. One of the products I ordered was out of stock, but Zafi from customer service quickly arranged a similar replacement so my order could still be delivered straight away. Zafi was friendly, helpful and made everything easy. Highly recommend Appliances Online for their excellent service and fast delivery!

4 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Phone order was easy and price matched. Delivery service is exceptional, including set up and removal of old appliance and packaging. Always my go to for appliances.

27 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have purchased 2 items now

I have purchased 2 items now, Fridge and Washing Machine. I accnot be happier with the products, the service, the delivery and removal of old appliance is an absolute winner. Thank you

24 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast Delivery

I ordered a new dryer online at 7pm and by 7am the next morning my appliance was delivered and old dryer taken away. Great price, delivery and excellent service. This is second appliance i have purchased from them and highly recommend.

28 de julio de 2026
Opinión espontánea

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