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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered the Max Nano G2 XL in black because it still had the memorial day sale on it even after the holiday passed. Ordered last Friday and had it delivered to my door intact yesterday. 6 days from or... Ver más

Valorada con 1 estrellas sobre 5

Buyers beware. ..NO, BUYERS RUN AWAY....FAR AND FAST! Ordered a 250 upgrade kit for my sump on June 28th 2025 and even paid for their expedited shipping. Paid and 1st red flag was not recieving orde... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I paid $9.99 for Premium Shipping (1–4 days) and they instead shipped using the slowest and cheapest UPS option that hands off to USPS: UPS Ground Saver (2-7 days). They ignored all 3 of my emails a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This review is for Aquacave itself, the experience is one you would expect of a good online retailer. The product was packed appropriately and wash shipped in a timely manor. The product is a five sta... Ver más

Información sobre la empresa

  1. Animales y mascotas

Información proporcionada por diversas fuentes externas

Your complete source of Premium Aquarium Supplies, Saltwater Reef Aquarium, Planted Aquariums, LED Lighting, Protein Skimmers, RO/DI Systems, Dosing Pumps, Aquarium Heaters, Water Chillers, UV Sterilizers, Aquarium Filters, Aquarium Controllers, Water ...


Información de contacto

  • Grove Avenue 3909, 60031, Gurnee, Estados Unidos

  • aquacave.com

2,8

Medio

TrustScore: 3 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

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Valorada con 5 estrellas sobre 5

Ordered the Max Nano G2 XL in black…

Ordered the Max Nano G2 XL in black because it still had the memorial day sale on it even after the holiday passed. Ordered last Friday and had it delivered to my door intact yesterday. 6 days from order to delivery. Thank you AquaCave 😁

12 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dishonest Company - Shop elsewhere

I paid $9.99 for Premium Shipping (1–4 days) and they instead shipped using the slowest and cheapest UPS option that hands off to USPS: UPS Ground Saver (2-7 days). They ignored all 3 of my emails and pocketed the money.
UPDATE: They did finally respond to my email and basically said they didn't understand my concern since it arrived within 4 days. I explained that they purchased the 2-7 day service rather than the expedited that I paid for and that is dishonest. They did not respond.
Their shipping policy page states "Most orders are shipped within 24-48 hours via UPS or USPS." So how was my order expedited? My order arrived at the same time it would have had I paid for the 2-7 day label. So why did I pay more? Nowhere does it say that orders with "Premium Shipping (1–4 days)" push everyone else's order later. That isn't really a fair practice either.

21 de mayo de 2026
Opinión espontánea
Logotipo de AquaCave

Respuesta de AquaCave

Gloria,
You place your order on Monday evening after we close for the day. It was shipped on Tuesday and delivered on Friday, which is within 3 business days. The cost of shipping this order was $11.79, so there was nothing left for us to pocket from the $9.99 you paid.
To clarify our Premium Shipping service, it ensures that the order is processed and shipped ahead of standard orders and delivered within 1-4 business days. It does not specify which shipping method is utilised.

Team, Aquacave.com

Valorada con 1 estrellas sobre 5

scammers! run away! there are legit sellers out there, not this one

this company tried to charge me almost 200 dollars for shipping one aquarium blade (which costs 10 dollars)! for that price i could have shipped a whole whale! scammers! stay away from these people!!!

1 de marzo de 2026
Opinión espontánea
Logotipo de AquaCave

Respuesta de AquaCave

Fabio, Thank you for your feedback. Unfortunately, shipping costs to Europe can be expensive, and we have no control over them.

Team, AquaCave

Valorada con 1 estrellas sobre 5

This company is the worst company I’ve…

This company is the worst company I’ve ever dealt with they are not good to their customers I purchased copper power 1 gallon and the medication was not good like if it was expired and when I asked for a refund Albert Andrasz said that they were not responsible for the product’s defects that’s absurd never in my life has a company told me that before please be careful when buying from this store they won’t do right by their customers.

8 de agosto de 2025
Opinión espontánea
Logotipo de AquaCave

Respuesta de AquaCave

Hello,
The product worked properly since you recorded the proper copper level in your tank (2.5ppm). There are a lot of other variables that will affect the performance of the medicine, including the type of infection and possible misdiagnosis.
Unfortunately, we are unable to guarantee the cure-all results.

Valorada con 1 estrellas sobre 5

Buyers beware

Buyers beware. ..NO, BUYERS RUN AWAY....FAR AND FAST! Ordered a 250 upgrade kit for my sump on June 28th 2025 and even paid for their expedited shipping. Paid and 1st red flag was not recieving order confirmation...started calling and emailing immediately. Within a week this clown show ignored 15 phone calls and 3 emails. Finally had bank reverse charge and now it will be my life ambition to warn others of this shady organization...read their reviews, this is a ongoing problem with this organization...thieves

6 de julio de 2025
Opinión espontánea
Logotipo de AquaCave

Respuesta de AquaCave

Richard,
I'm showing that your order was shipped on 06/30/25 (Monday) and delivered on 07/05/25 (Saturday). It took an extra day due to the holiday. A copy of your invoice and the tracking number were sent to the email you provided with your order. Please check your spam folder.
We were closed from 07/02-07/04/25 to celebrate the 4th of July, so we had no access to the emails, but we do not have any message from you regarding this order.
Let me know if we can be of further assistance.

Albert Andrasz
www.aquacave.com

Valorada con 1 estrellas sobre 5

Please be aware. Aquacave looks like a professional company bit it is not. They take your money but when your shipment does not reach you they wash their hands and do not even bother to reply you inqu

Please be aware. Aquacave looks like a professional company bit it is not. They take your money but when your shipment does not reach you they wash their hands and do not even bother to reply you inquiry emails. Please stay away ans buy on amazon or bulkrwefsupply.

1 de abril de 2025
Opinión espontánea
Logotipo de AquaCave

Respuesta de AquaCave

Emmanuel,
Thank you for your feedback. Please note that we contacted the shipping company and they confirmed that the package was delivered to the correct address.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Fantastic product. I needed a small skimmer and they had it fit the best price around. Lower by 20%. Bought an Icecap nano.

20 de mayo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

I tried to give an honest review of a…

I tried to give an honest review of a product I bought- and it seems that since I did not rate it '5-stars' (I gave it '3-stars') -review didn't get posted. Looked at other items - and this fact seems to be true. Buyer should check other sources for product feedback before buying here!

13 de febrero de 2024
Opinión espontánea

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