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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service from Aquamania. My order arrived promptly, and the Daphnia were by far the biggest, healthiest and most active I've ever purchased online. The prices were very competitive, so I or... Ver más

Valorada con 1 estrellas sobre 5

Really poor service, booked through the website for their Carboot sale, emailed to say I can’t attend and asked politely for a refund. Was told no after a few days. Which they know I did not... Ver más

Valorada con 5 estrellas sobre 5

Would like to thank all your staff for great customer service today but a extra special thanks to Franki she went out her way today as i brought a few tropical fishes including ur usual one the dw... Ver más

Valorada con 5 estrellas sobre 5

Bought four packs of white worms and was impressed with the packing. Inside the box and sandwiched between packaging was a big bag holding four resealable bags, each containing worms and soil. This... Ver más

Información sobre la empresa

  1. Tienda de suministros para mascotas
  2. Tienda de alimentos para animales
  3. Tienda de carpas doradas
  4. Tienda de animales
  5. Proveedor de peces para estanques
  6. Tienda de reptiles

Escrito por la empresa

We are a large retail store catering for pretty much everything to do with aquatics, pets and reptiles. With a huge range of products for your Aquarium, Pond, Reptiles, Birds, Small Animals, Dogs and Cats. Visit us in-store or online for great deals and the best way to provide a long and healthy life for your pet. Open 7 days a week: Monday - Thursday: 10am-5pm Friday: 10am-6pm Saturday: 10am-5pm Sunday: 10:30am-4:30pm


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

112 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 71% de las opiniones negativas

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3,9

Todas las opiniones

(112)

75 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great experience

Great experience, was made to feel welcomed and was given all the information I needed. Staff are very knowledgeable and happy to help. I will be returning.

3 de marzo de 2025
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Thank you for your review. I hope you found everything you needed during your visit. All the best -K

Valorada con 3 estrellas sobre 5

Login and Registration appear broken

Have ordered live food from them on a number of occasions - bit hit or miss on the 'aliveness' of the daphnia.

But tried to log into my account a few times over the last 10 days doesn't appear to be working. Neither does the registration. So reluctant to order until fixed.

18 de octubre de 2024
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Hi, we always try our best to send fresh live foods as best as possible however often we are at the mercy of Royal Mail delivery speeds. As for the website, I will look into this as it seems to be an error from our website hosting service. Thank you for bringing this to our attention.
Thanks -K

Valorada con 5 estrellas sobre 5

No problems - will order again

No problems. Will use again.
Ordered some live pond food - arrived within a week and all alive. Even had a little cool pack to help to keep the little critters alive. Fab thank you.

7 de septiembre de 2024
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Hi,
Thank you for your review! All the best -K

Valorada con 1 estrellas sobre 5

Super Super slow to send itrewms its…

Super Super slow to send itrewms its been a week and they still not send anything. will not use this place as they are really really slow and seems they dont give a flying F

5 de agosto de 2024
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Hi, we are not a huge company like Amazon who has next day delivery - we give an estimated dispatch time of 3-5 working days usually and always send out fresh products. I have noticed you seem to only ever leave negative reviews so I don't think we can help you much further on this. I can assure you, we do give an "f" and are a small business that can't delivery every single parcel next day like you may be expecting. Thanks -K

Valorada con 5 estrellas sobre 5

Always good products and a reliable…

Always good products and a reliable service. I received a couple of bags of live food today Daphnia and Blood worm which were packed perfectly including a chiller pad.They all arrived fresh and healthy which me and my fish are very greatful for Thank you 😊

17 de julio de 2024
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Thank you for your review! All the best -K

Valorada con 5 estrellas sobre 5

Thankyou Amber!

I would just like to thank Amber and the team at Aquamania who were all very patient and accommodating with me and my partner when we visited on Sunday.
We walked out with 2 geckos and Amber helped us throughout the process.
Brilliant service, lovely staff and beautiful animals.

30 de junio de 2024
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Hi, I will pass this onto Amber! Thank you for your review and wishing you (and the geckos) all the best! -K

Valorada con 1 estrellas sobre 5

Ghosted after order arrived defrosted

Ordered frozen food, came next day, completely thawed out. Immediately reported to them, sent photos as requested by them, as soon as I did that they went silent. Do not use, they don't package their deliveries well enough to remain frozen and the items can't be refrozen once thawed and still be safe to use. Wasn't even that warm when they came through and I opened the package immediately once it arrived. I assume it wasn't completely frozen before they packed. The mice in the bag were covered in blood which had leaked out. The frozen fish food pack had popped in places and the contents dribbled out. Refused partial refund for the unusable items, no offer to even send out replacements so they must know they can't efficiently pack and send frozen food. Other reviews also mention being ignored when there is a problem with a purchase. Awful company. Should have checked reviews before wasting over £30.

5 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

A very disappointing outcome.

Do not buy from this Store unless you can see a sign or are told that you cannot return goods unless you are exchanging like for like, if you you don’t have this information first ,you will be charged 20% for a restocking fee which we only saw on the receipt after it was pointed out to us when we returned a Pump. So instead of getting our £49.99 back we got £39.99 . Obviously it is too late once you have purchased as
that was the first time we actually saw the terms and conditions and truly does anyone these days look around to look for a sign.it’s the only store I have been in with these terms and I’m 78.

4 de abril de 2024
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Hi, Sorry for the delay in response, I did not see this review until now.
We have had this policy in place for many years (as signposted around the shop in many areas) and do offer the full 100% refund for faults or product issues as is your consumer right. The 20% restocking fee is for no fault refunds when cash is wanted as a refund - we do offer 100% refund for store credit or exchange. Here is a quote from the government website regarding this:
"You do not have to refund a customer if they:
knew an item was faulty when they bought it
damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it" (December 2025).

If any customer would like our return/replacement policy explained to them, all our staff are trained with this and can explain and help with any questions. As mentioned, within 28 days of purchase, we do offer 100% refund in store-credit or exchange if wanted and will replace / refund for any faulty goods.
Thank you

Valorada con 1 estrellas sobre 5

Shrimp arrived dead and dying…

Shrimp arrived dead and dying absolutely disgraceful. Stay well clear, we will never buy from there again a total waste of money these shrimp should never have been sent out.

3 de marzo de 2024
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Hi, We have no orders on either of our sites under this name and have no complaints sent to us about dead on arrival shrimps. -K

Valorada con 5 estrellas sobre 5

Great experience all around

Great experience all around, well worth a visit. Come to the shop as there are friendly and knowledgeable staff and all around great hospitality as soon as you enter.
Thanks Aquamania

23 de septiembre de 2023
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Thank you very much! Hope to see you again soon.

Valorada con 1 estrellas sobre 5

Beyond stressed out at this place

Beyond stressed out at this place. Sold me a tank far too small for my snake and wouldn't let me return it or swap it. The tank was £200. It didn't have all the items in it which it was suppose too.
No help and no support from the shop. Just 200 down and a stressed snake.

23 de septiembre de 2023
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Hi Kirsty, This is the first anyone from our shop knows about this as we don't know of anyone who has contacted us about an unsuitable vivarium. We are unsure of what you are talking about as no staff are aware of any issues such as this. We try to look after all of our customers and to this issue i'm not sure what is going on. Are you sure that it is from our store? If you want to give us a call, you are more than welcome to (I am unable to enter our phone number here but it should be on our profile). We assure you that all vivariums that we sell are tested by the manufacturers and are a standard sizing by UK guidelines. The manufacturers have been working with shops around the UK for well over 60+ years (40+ years for a different manufacturer) and are more than experienced in sizing for vivariums etc. We are really not sure if you have the right shop or what the situation actually is.

Valorada con 1 estrellas sobre 5

Avoid Avoid

Avoid Avoid
Wish i had read this before I got Frozen food by post!! Awful packaging, all arrived defrosted in a lump at the bottom of the bags. Again as I have seen on here Manager email very rude and apparently I can still use it with the help of a Hammer!!! Well fit for purpose !!!! And Royal mails fault ,so not our problem !!!! Avoid

26 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hi recently visit Aquamania

Hi recently visit Aquamania. We were served by Amber as we were unsure which tropical fish to mix in with our others. She was really helpful and patient. She talked through managed the tank and what foods were best. Excellent service thanks Amber 😊

15 de agosto de 2023
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Thank you for your great feedback! I've passed this onto Amber! Wishing you all the best
-K

Valorada con 1 estrellas sobre 5

Avoid this store.

Avoid this store.
Ordered online but poorly packaged live food split inside, squashed & disgusting.
Also very old live food as all were dead & smelt awful.
Had to open paypal dispute after phoning 3 times & being ignored.
Idiot only refunded 1 item via PayPal and not the whole amount owed and now I can't dispute it!
Managers very rude, abusive & knows some fowl colourful language.
Avoid this company.

14 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Empty "live food"bags

I ordered 5 bags of daphnia that are supposed to contain about 100 individuals in each. They came quickly but contained only 10 daphnia in total. They did contain a similar number of other invertebrates. I have complained by email twice but still no response 2 weeks later. Perhaps they will respond to this?

13 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had ordered 6 bags of baby brine…

I had ordered 6 bags of baby brine shrimp last week. They were posted on the 18th but after waiting around 4 days there was no sign of them. I contacted the company and they replied quickly apologised and said they would get in contact with royal mail.

Turns our royal mail had lost the package. They then told me they would send me more the next day first class. This package arrived just fine the next day.

27 de febrero de 2022
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Thank you very much for your review! We really do appreciate it. All the best -K

Valorada con 5 estrellas sobre 5

The guy looking after the fish knows…

The guy looking after the fish knows his stuff. Advised us on what to get for our new small tank and didn't try to oversell.

22 de octubre de 2021
Opinión espontánea
Logotipo de AQUAMANIA

Respuesta de AQUAMANIA

Thank you very much for your review! We really do appreciate it and will let the fish team know. All the best

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