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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ease of ordering and prompt delivery that was free. Would have ordered river fin at the same time if I knew I would have to pay a seperate delivery charge for another item, hence 4 out of 5 stars

Valorada con 5 estrellas sobre 5

We ordered two AquaPlanet Pace boards ready for a holiday in France. The boards arrived as described and are clearly very well made. We had a small issue with one board whilst in France and AquaPlanet... Ver más

Valorada con 5 estrellas sobre 5

Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up th... Ver más

Valorada con 2 estrellas sobre 5

The travel bag had a dusty white mildew/mould on it which I needed to clean off in multiple places, it also had permeated one of the two zips which required cleaning to actually let the zip move.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Deportes de aventura
  2. Tienda de canoas y kayaks
  3. Tienda de surf

Escrito por la empresa

We’re super proud to have designed the UK’s no.1 top selling paddleboard and we’re constantly striving to create the best boards and accessories on the market. Are you ready to start your next adventure with Aquaplanet?


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

610 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Love my new Acquaplanet board

Love my new Aquaplanet board. It’s exactly as described but even more gorgeous than the photos. As a beginner my first time using it was a breeze. Really easy to get started. The kit including a dry bag is a lovely touch. Everyone loved it and wants their own. Ordering and delivering process was brilliant. Very happy.

10 de mayo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Have kayak will paddle

I bought a 2 person Kayak so I could have friends along too as well as being solo.
Used it once so far but only had it for a week.
Takes about 10 minutes to unpack and inflate add the seats etc. still need to mess with the seats as the front paddler doesn’t have much room for their feet but as I said before not had it long.
Light to carry if you are on your own.
Feels stable and enjoying it so far.
No issue with delivery.
I paid for next day delivery, no issue.
Good price I think for what you get.
Well worth it x

11 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, responded next day to my request for a spare part and shipped it out same day. After sales service second to none, this is the second time in 4 years I have had to contact them with an issue and they sorted out straight away. This is a company that clearly values its customers, would highly recommend.

1 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent! Birthday present for my son, he was delighted. Prompt delivery.

28 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good ordering and delivery but.....

Really easy to order and delivery was prompt, yet to open box as I have been a bit busy. Bit disappointed to see that days after I ordered the price was reduced and I could have bought it for £25 less :(

24 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent from start to finish

Excellent from start to finish. The price was brilliant for a start. Delivery quick and parcel left in a sensible place which is a bonus!
Kayak was surprisingly easy to inflate and put together, the pump is quick and accurate. The carry bag is huge so easy to stow a damp kayak quickly. I tried it tonight, a joy to use, I’m sure I will be able to use it without assistance.

16 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt and Efficient

Prompt and Efficient
What great customer service - Thank you Maria at Aquaplanet !

14 de abril de 2024
Opinión espontánea
Logotipo de Aquaplanetsports

Respuesta de Aquaplanetsports

Hi

We are sorry to hear that there has been a problem. I cannot see that we have heard from you about what is happening - so please do send us an email to support@aquaplanetsports.com or call us on 01225 982555. We are not aware of any delays currently, all orders have been shipping for delivery in our expected delivery time.

We hope to hear from you soon.

Many thanks
Customer Service

Valorada con 3 estrellas sobre 5

I’ve got the Aquaplanet Stinger board

I’ve got the Aquaplanet Stinger board. Beautiful board. But after six months the first board all the foam started to peel off. They had it back and it came back to me the same. It hadn’t been touched. So eventually I sent that one back again and got a replacement. Second board has been fab, until again just over six months and all the foam pad is coming off. But now I’m out off the original warranty I can’t get it fixed. They have sent me the glue tho to fix myself. So that’s good. But I’d say be careful as something must be wrong with their glue for the pads. Or am I doing something totally wrong ???

14 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb products

Every purchase I have made from Aquaplanet has been good quality and the product information is spot on and accurate. The deliveries have been either on time or early and easily tracked to the nearest half hour I have had many happy hours using my board and would not hesitate to buy more products as I need them

16 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Ordered a Rockit paddle board as a present for family member. Not used yet but fantastic value and quality. Arrived within a few days of ordering and the company kept me up to date with the process as well as sending valuable information about paddle boarding. Would buy again from this company.

23 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very high quality

Very high quality fins with fast delivery and excellent customer care with very quick response to messages. Highly recommend, and would definitely purchase from this company again, many thanks.

1 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent xompany

Excellent website. Easy to navigate and order. Very quick delivery and great follow up service. I have yet to try out my inflatable roof rack but I feel confident that it will be perfect and if in the unlikely event that there is a problem I am sure the service will be five star.

22 de febrero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good speedy service

Ordered and came within a couple of days in time, even during the Christmas rush, for a friend's birthday. Got it at a reduced price with online code, so very happy.

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer Service

I have given the rating based on our Customer Service experience. My query was dealt with straight away enabling me to order the SUP we wanted which was delivered within a couple of days.
We bought it as a Christmas present for our daughter so hasn't been used yet.

1 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was very happy with the lady on the…

I was very happy with the lady on the end of the phone when I was having problems trying to pay for my equipment, I rang the shop and she was sooooo patient with me as she talked me through it , I also received my boards within 2 days very happy .

24 de noviembre de 2023
Opinión espontánea

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