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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ease of ordering and prompt delivery that was free. Would have ordered river fin at the same time if I knew I would have to pay a seperate delivery charge for another item, hence 4 out of 5 stars

Valorada con 5 estrellas sobre 5

We ordered two AquaPlanet Pace boards ready for a holiday in France. The boards arrived as described and are clearly very well made. We had a small issue with one board whilst in France and AquaPlanet... Ver más

Valorada con 5 estrellas sobre 5

Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up th... Ver más

Valorada con 2 estrellas sobre 5

The travel bag had a dusty white mildew/mould on it which I needed to clean off in multiple places, it also had permeated one of the two zips which required cleaning to actually let the zip move.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Deportes de aventura
  2. Tienda de canoas y kayaks
  3. Tienda de surf

Escrito por la empresa

We’re super proud to have designed the UK’s no.1 top selling paddleboard and we’re constantly striving to create the best boards and accessories on the market. Are you ready to start your next adventure with Aquaplanet?


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

610 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Quality all the way

Aquaplanet has a unique ‘which board’ section on the website which means having input various info they will direct you to the right board for your needs/budget.
Loads to choose from, good quality boards with all the kit included. Great easy to use rucksack to carry all the kit. And very good customer service.
This is the 2nd board I’ve bought from them (one for me one for my husband) and I would highly recommend.

24 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement hose

Had issue with pump hose and repair kit on a new paddleboard. Hadn't noticed when first bought as I used a different pump but when I did come to use the included pump, the hose had a cracked. Contacted customer service with a photo of problem and they sent a new one straight away. (Even had the confirmation email before the actual reply! ) excellent service and excellent board.

17 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Substandard tether

When I received my board initially I was very pleased with it however after using the board a maximum of 6 the tether cable detached from the plastic securing mount which is ultimately attached to the ankle strap. it is clear that the glue / fixing used is not suitable for the job and is substandard. The board is just over one year old and the response from Aquaplanet is that it does that to prevent injury to the user. I was simply stepping off the board onto the beach and if I had been out then the tether would be pointless and the board drifted off. Aquaplanet response is to say it isn't our problem and to offfer 10 % off a new tether from them. I'm not interested in buy further substandard equipment that will fail again and I am off to but a replacement on from a reputable supplier.

31 de julio de 2023
Opinión espontánea
Logotipo de Aquaplanetsports

Respuesta de Aquaplanetsports

Hi,

Thanks for taking the time to leave a review. I am sorry to hear that the ankle leash has broken. I can see that my colleague did explain that you are outside of the 1 year warranty period, but provided you a discount off a future purchase. As with any items, materials can deteriorate over time, regardless of the number of times used. There are many factors that can impact the leash, such as how it has been cleaned, stored and the pressure it has been under when in use. I appreciate the time it broke you stepped off the board, but it could be that this had been under more pressure on a previous trip. I am sorry that we were not able to resolve your query with a positive solution.

Kind regards

Aquaplanet Customer Service

Valorada con 5 estrellas sobre 5

Great experience.

Great experience from looking at the very helpful and easy to navigate website, to the arrival of my order.
The website was very informative and helped this complete novice to choose the paddle board best suited to my needs. Delivery was speedy and I was kept up to date by regular emails. Well packaged, and high quality goods. I wouldn't hesitate to recommend Aquaplanetsports.

12 de julio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Paddleboard seems great

Paddleboard seems great - and is beautiful, arrived very promptly with all the bits. So I can’t fault the product or service - I am annoyed though that since I ordered it I’ve discovered that it is £30 cheaper on Amazon! I thought I would be doing aquaplanet a favour by ordering directly through your own website but I feel quite annoyed by how much more I’ve paid by supporting you as a company rather than Amazon’s profits.

5 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love my new board

I love my new board. It arrived quickly. It feels and looks good. Decent quality. Would defo recommend to anyone looking. We are looking at ordering again to get one for my husband, had the board out a few times and it has been so much fun.

9 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Leash attachment.

Brilliant service even after owning the Max for three years, it's definitely had it use but unfortunately I broke the leash attachment, but Sarah sent me a new patch and glue for free.
So a tenner in the local charity box! I'm back up and running or paddling again.
Thank you.🙂

30 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience

Excellent experience, when I had omitted to see the deal on free electric pumps they posted one straight away. Good advice on which board to buy and weight ranges etc. Do phone for advice but order online. Will use again.

23 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sup package

Bought a package deal. Everything was great. Good quality good delivery. Everything we needed to get out and have fun. Everything worked well straight away.

30 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

My 1st SUP

Ordered my SUP, it arrived the following day, lots of extras included, received a nice instructional email on paddleboarding, which was helpful. I used my board for the 1st time yesterday, it was very good quality,stable and easy to inflate/deflate.

30 de junio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Ordered a Hurley Phantomtour Paradise…

Ordered a Hurley Phantomtour Paradise the delivery time was really quick hence 2 ⭐️. HOWEVER… the board and build quality was dire, sent a email highlighting the issues, miss shaped front end of the board, numerous amounts of poorly attached seams, was told they were ok by a teams specialist. I was told I didn’t put enough air in 🤦‍♂️, which I clearly did! so trailed the board to find air leaks, set videos in. Lost £36 paying to use the lake with two other paddle boarders. Fuming to be honest as a member of the group travelled 4 hours for 20mins paddle boarding due to this issue. Hopefully upgrading boards to Aquaplanet WILDERNESS Adventure 10'8"

21 de junio de 2023
Opinión espontánea
Logotipo de Aquaplanetsports

Respuesta de Aquaplanetsports

Hi there,

thanks for taking the time to leave a review. We are sorry that you were not 100% happy with the quality of the Hurley board that you received. I can see that we have been able to resolve this with you directly - I wonder if you would like to update your review at all? As I hope that you are happy with the board that you have now.

Kind regards

Aquaplanet Customer Service

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