aquasupercenter.com Opiniones 

46
TrustScore: 1.5 sobre 5

1,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Took my money but never sent the product. Then sent a letter saying I'm not getting the product or a refund, to file a claim with my CC company.

Valorada con 1 estrellas sobre 5

They are a complete scam, they charged my credit cards three times $2,688 each over $7,500 on Sept 8th and shipped nothing. They do not answer their phones or return emails and sent a form letter stat... Ver más

Valorada con 1 estrellas sobre 5

Like so many others that have posted complaints, I too have had the same terrible experience - I have been cheated. Submitted an order that was never filled. Long story short, I got one email after... Ver más

Valorada con 1 estrellas sobre 5

If I could give it no star I would. Placed an order Oct 23,2022, my cr card charged by Top Pool Supply, never received my order as of Nov 7. Cannot contact this place by phone or email and no response... Ver más

Información sobre la empresa

  1. Servicio de reparación de piscinas
  2. Tienda de artículos para estanques
  3. Piscina

Información proporcionada por diversas fuentes externas

AquaSupercenter.com is an award winning swimming pool supply supercenter and is one of the largest and most visited resource for all things swimming pools, supplies as well as outdoor living. Aqua Supercenter is a INC500 Company and was the 2nd fastest growing retail company in America according to Inc. Magazine (#48th fastest growing company across all industries in America). The success of Aqua Supercenter is clear - its the dedication to what Aqua Supercenter refers to as *the true award winners*, the Aqua Customers! Our #1 focus is the top wants and needs of our customers, which is: lowest prices online without sacrificing our super fast shipping process, where 90% of all products ship same day and arrive within 2 business days; as well as continuing to innovate to make the purchasing process quicker, easier and available on any and all devices our customers use. We understand buying pool supplies can be difficult due to lack of proper identification on the pool equipment which is why we are always available by phone, text message, live chat, email, social media, etc. - we only hire pool professionals and we guarantee our products, our service and our advice. The facts are, 17 years later and over 5 million customers can't be wrong! We Thank You!


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

46 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(46)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

NO COMMUNICATION AT ALL

NO COMMUNICATION AT ALL ! They never sent my items and I filed dispute with BBB ! I just read that the state of Florida is investigating them for fraud do not give these people your information do not order anything from them they are scammers

18 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I placed my order over two months ago

I placed my order over two months ago. I get an email ten days later saying item was not in stock. I asked for refund two months later still no refund. I had to put a dispute to my credit card company. Im sorry but screw this business.

17 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

No Product and No Refund given

Placed my order 8/13. I called 10 days later to check on my order, was told it was out of stock. Ask them to send a refund. I called 10 days later when the refund didn't arrive. Lady said refund wasn't put in.
So she put it in, here it is a month later and I still don't have the refund, get no answers to emails or phone calls now. They don't answer chat messages. This company is horrible. Don't buy anything from them.

15 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam

Scam - they charge your credit card instantly and never ship the product out, even though the product says 'in stock'. Their discount code doesn't work and neither does their chat.

15 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam DO NOT buy anything from here…

This mickey mouse outfit has still not shipped the filters I ordered in early August. Why does it take so long to ship something that they advertised as being in stock? I have tried using their chat, but get no response. I suspect that this is a scam, so DO NOT buy anything from this site!!

13 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

One of the worst experience in the last…

One of the worst experience in the last 2 years. This looks almost like a scam.
Ordered a Zodiac pool suction cleaner and got debited on August 15th. Web site indicated that item was available in stock ready to be shipped.
After two weeks with no news, contacted the vendor and got told that a manager would look into why things were stuck and call me back.
Call never happen.. Called again following day received same story. Again call never happen...
Eventually got fed up and called to ask that my order get cancelled and refunded. Clerk told me she understood and that she cancelled my order and that I should receive an e-mail confirmation and see the credit on my account 4-5 working days later. After 7 days with no e-mail and no credit decided to fill a complaint with my bank to dispute the transaction. The $50 I was planning to save with doing with business ended up costing me a nightmare... Avoid this vendor they are not honnest

12 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Where the hell is my order

Where the hell is my order. No one knows and not even you!? Covid BS! Stop using that as an excuse. Pool season is almost done and have been waiting for my part for almost 2 weeks! Edited: 1 week later and still no call or response. People save your money! You will not get your product!!! Still no response From Aqua Supercenter and their CEO. 4 weeks!!!!!!!

20 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered two floats from Aqua…

I ordered two floats from Aqua supercenter I’ve had the float before same float the lasted for four years they charge me for two and they charge me for the shipping I received one and I called them and they told me that I had received my order and I said no you can look on the shipping thing that said they sent one and then I bought two they asked me to go in the dumpster to take out the boxes to send them a picture of what I received I told them that was absolutely ridiculous finally about a month later I received the second float which after four uses has fallen apart then Another order before I received the first order and they told me three weeks ago that it would be shipped on that Tuesday the 27th or 28 July I called them today on 13 August guess what they told me to be shipped next Tuesday on 18 August I asked them for a refund of my shipping nothing has been offered to me because of their inept business don’t ever order anything from these people their prices are cheaper but there’s a reason for it I guess you get what you pay for very poor service very poor customer service can’t believe a thing that they tell you

13 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

BUYER BEWARE!!

BUYER BEWARE!!! I ordered a large pool float ($70) which was advertised to ship the same day. The float did not ship until two weeks later. Upon receiving the pool float I noticed it was stained in several spots. I decided to fill it up anyway because stains don’t really affect the performance however there was a HUGE hole in the float causing it to deflate within 5 minutes. It all made sense..the stains, the taped box and the taped bag the float was wrapped in - this was a damaged returned item that Aqua Supercenter sent me. I contacted Aqua Supercenter several times asking to return this item for a refund since it was defective and they never responded. PLEASE DO YOUR RESEARCH BEFORE SPENDING YOUR HARD EARNED MONEY HERE. This business sells damaged items to consumers at normal retail prices and is also unresponsive once they have your money.

28 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

This business is a nightmare to deal…

This business is a nightmare to deal with!!! I ordered products and it has taken two weeks just to have a tracking label created but even after a few day the products have not been shipped. BEWARE OF THIS COMPANY!!!!!!

5 de junio de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not happy so far!

UPDATE: called again today Jennie said they got 50 in and mine will be shipped next week!!! .....hopefully good news!!! Avoid online ordering feel I’ve gotten scammed. Ordered vacuum 5-12. They processed my payment. On 5-19 received email from Chris the owner apologizing but there’s an issue. He gave options. I replied back first thing and no reply. I sent another email no reply. Today I called. Spoke with a female. She said she will look into it and get back. Note to self: if it’s a super good deal on the web it’s probably too good to be legit!

21 de mayo de 2020
Opinión espontánea

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