Arbtech Consulting Ltd Opiniones 

❌Very disappointed with Arbtech – would not recommend❌

We appointed Arbtech to carry out an ecological assessment. During the Preliminary Roost Assessment (PRA), no bats were observed and there was no confirmed evidence of bat activity.

A dropping was identified and, rather than assuming it was from a bat, we had it independently tested by a laboratory. The laboratory confirmed that the dropping was from a **mouse, not a bat**.

Despite there being no confirmed bat evidence, Arbtech still recommended further/emergency surveys. This raised serious concerns for us because the additional surveys would result in further costs and delays to the project.

From our experience, we felt that the recommendation for further work was not adequately supported by the evidence available at the time. We expected a professional assessment based on the actual findings and proportionate recommendations.

Unfortunately, we were very disappointed with the service and communication. The additional recommendations created unnecessary cost and delay for our client.

Based on our experience, ❌I would not recommend Arbtech❌ and would strongly advise clients to carefully review the evidence and justification for any additional surveys recommended.

I would strongly advise against using Arbtech. My experience has been highly unprofessional and feels like a predatory approach to billing.

After an initial survey, Arbtech strongly pressured me to book a second, highly expensive "rapid" Bat Emergence and Re-Entry Survey (BERS). They insisted that if this wasn't completed immediately, I would be forced to wait 12 months due to the survey season constraints, which effectively coerced me into signing up for a service I was not convinced I needed.

It turns out that the local authority was perfectly satisfied with the first survey; planning permission was granted without requiring this second costly exercise. As soon as I realized the survey was unnecessary, I cancelled it before the scheduled visit—and before any work had actually commenced. Despite this, I was hit with a cancellation invoice of over £2,200.

It feels completely unreasonable to push clients into expensive, unnecessary services under the guise of urgency and then penalize them for cancelling when it becomes clear the work is not required. I am now being threatened with legal action for an "abortive" fee for a job that was never even started. Think twice before signing any contracts with them.

Arbtech/the geo-environmental department have been fantastic throughout our report process, flexible and understanding of our needs yet superbly professional. A quick turnaround and very reasonably priced compared to other companies that we got quotes from. Charlie was a delight to deal with and I would highly recommend her.

Excellent company. Would not hesitate to recommend them.

I definitely do not recommend using Arbtech……

Had Arbtech surveyor out for a PRA on roof that needs replacing. Next thing is some supervisor is emailing me saying: I will have to have 3 surveys between May–Sept, that I will need to report to police and get a crime reference number if any repair works to be carried out and that Arbtech will need to project manage any works. Very different to the conversations I was having with the actual surveyor.

Begrudgingly, I paid the £600 fee just to get rid of them as all of a sudden I had different people emailing me regarding payment and terms and conditions.

Just had another PRA carried out by an experienced independent surveyor. As expected….. no bats, no evidence of bats, next to zero chance bats would choose to roost in my roof in its current condition and no further bat surveys required.

To me Arbtech feels like a corporate money making machine which is a little bit shady.

Jamie was a pleasure to deal with from start to finish. We were working to a tight planning deadline on our Mill Lane site in Digbeth, and he handled everything quickly, clearly and professionally throughout.

Communication was prompt at every stage and he made sure we had what we needed in time. That kind of efficiency makes a real difference when you're up against a submission date. We'll be using Arbtech for our future projects

Efficient Service - Immediate response to any Questions very satisfied - Highly recommended

Arbetech where absolutely Brilliant with everything they did for me, from the word go they had everything done within a week, and with the information and diagrams they did for me got me my planning application approved.

Arbtech were generally professional and collaborative throughout the Princes SEND School project. They provided the required arboricultural and ecological information to support planning condition discharge and BREEAM requirements, and their outputs were integrated effectively within the wider consultant team. Communication was responsive and their reports supported project progress.

The worst service I have ever experienced.
With extremely rude and obnoxious staff.

I paid £580 for what I understood would be a comprehensive bat survey to support a planning application. After the PRA I was informed that a separate endoscope survey would be required at an additional cost of approximately £900 + VAT. This was not what was clearly written on the PRA advert or indeed the terms of booking form - ‘high powered torches and endoscopes WILL BE USED’. They will not, they will seek to charge you extra afterwards.

When I raised concerns about this and sought to dispute the charge through my credit card provider, Arbtech’s response was not to address my concerns in a constructive way, but instead to repeatedly threaten legal action, court proceedings, debt recovery and a potential CCJ, suggesting they would simply “issue a CCJ” . As a customer, I found this intimidating and wholly disproportionate, particularly given that I was simply exercising my right to challenge a payment for a service I believed had been misrepresented.

What made matters worse was the tone of the correspondence. Rather than acknowledging that there was a genuine disagreement about what had been sold and delivered, I was repeatedly told that I would face legal consequences if I continued with the dispute. The focus appeared to be on pressuring me into abandoning my complaint rather than resolving it.

I have never experienced a company react so aggressively to a customer raising a legitimate concern. Regardless of who is ultimately found to be right in the dispute process, customers should be able to question a service and pursue a chargeback without being subjected to repeated threats of litigation.

The way this matter has been handled has completely destroyed my confidence in the company. Based on my experience, I would strongly advise anyone considering Arbtech to read every document carefully, ensure they fully understand exactly what is and is not included in the service, and be prepared for a very confrontational response if any disagreement arises.

I very much look forward to seeing this matter through in Court, if that’s what Arbtech so wish, as they don’t have a leg to stand on, as per my legal advice. The only person who can’t see this is their ‘Finance Director’.

I have never dealt with such a rude and ignorant man, an employee who is supposed to be representing a company!
I’ve never known a company to provide such bad customer service, and not be prepared to put things right in regard to a genuine complaint from a customer.
This could have all been resolved with mutual agreement to re-attend and conduct the endoscope survey free of charge as per their terms, but I have had to go to an alternative firm and pay another fee.

Not a good way to run a business.

Antony was very knowledgeable and took time to understand our objectives and produce a thorough and professional report. He was very approachable and quick to respond. Arbtech had a professional, slick process from initial enquiry through to the final report.
The documents were clear, detailed and easy to follow and give valuable peace of mind. I would definitely recommend Arbtech.

Timely, professional service from a very polite young man. Thank you

Quick, efficient and professional service. Charlie was extremely helpful

I used Arbtech to conduct an Ecological assessment and plan to assist my planning permission which I was granted.
Booking was easy and the consultant arrived on time and report promptly followed.
Recently I have had the follow up for Habitat managing Monitoring (HMMP). This again was easy to book and the consultant Jamie Lee arrived promptly as arranged. This was a very positive visit with lots of advice and encouragement and praise for the project.
My detailed report arrived a few days later.
Jamie Lee was polite, professional and answered all my questions.

Quick response, good appreciation of the requirements, and excellent output in terms of reports and plans. Good people to work with. I have recommended them to other clients

Excellent! Went to do a few bits and now doing a lot more due to the high levels of professionalism.

I booked a bat assessment for my house. The process for booking was fine and the ecologist who came to assess the house was very polite and nice.

But on site he said he saw mammal holes in the garden which might be badgers but would check with his manager, and most likely would need a further survey followed by a camera survey of the suspected badgers holes. In a central london garden.

Needless to say when the bat report came in it mentioned further investigation of the suspected badger holes. The quote for the badger investigation was £5800 plus VAT.

I contacted another ecology company who came and had a look at the holes and said they were almost certainly not badger holes given the size and shape but because they were mentioned in the initial survey they would need to do the cameras unless we wanted to try and negotiate that with the council. They quoted £800 for the same job, and when I said I’d been quoted £5800 they immediately said “by Arbtech?, they always do this”.

Also I booked the quick survey which is opointless as it still took them over 2 weeks to deliver the actual report.

Avoid this company.

I booked a 'rapid' service, and after 5 days (even though the email confirmation stated I would hear within 48 hours) I had to chase them several times. I left messages to which nobody replied, and when I finally managed to speak to somebody 5 days after the booking form was completed, I was told that actually, I couldn't have the rapid service after all and somebody will be in touch.

So I've lost a week in which time I could've booked another team in, and they still haven't given me a date for the survey. I have a planning meeting this afternoon with the CEO amongst others, and now I'm going to look like a real lemon, when I could have been pursuing other companies to actually provide a date and timescale for the project.

I used Arbtech (Invoice: 98141) for a Preliminary Bat Roost Assessment for £1,306.80. The surveyor found zero physical evidence of bats (no droppings, no staining) during a 3-hour daytime visit. Despite this, Arbtech used it as an opportunity to hit me with an astronomical quote of £28,726.80 for Phase 2 surveys.
To show how predatory this pricing is, I hired an independent, fully qualified ecologist to do the exact same required Phase 2 work for £3,924 inc. VAT.
I sent a formal complaint under the Consumer Rights Act 2015 requesting a reasonable 50% partial refund because of this exploitative behavior. Arbtech has completely ignored my emails and past deadlines. Disgraceful bait-and-switch tactics. Avoid this company and get alternative quotes."